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Signpost Reviews Summary
The company has garnered mixed feedback, showcasing strengths in its effective platform for enhancing online presence and generating positive customer reviews. Many users praise the support from account managers, noting their helpfulness and commitment to client success. However, significant concerns arise regarding customer service, particularly issues with contract terms and billing practices, leading to feelings of frustration and distrust among some clients. While many small business owners report tangible benefits from using the service, the negative sentiments about support and transparency indicate a need for improvements in customer communication and service reliability.
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We just signed up last week with Signpost--our account manager and everyone else we have interacted with have been knowledgeable and very accessible about everything related to their products. We went all in-- we now have digital ads, marketing campaigns, and we're already starting to see result. 6 leads came in just today! We're hoping to use Signpost on our affiliated other companies in the future.
Love signpost- it's a great way to get feedback from my clients to make sure they are truly happy with us and our services- and signpost has great customer service as well!
Hi Paula, we're happy to hear we've been helpful in getting you feedback from you customers! We would love to work with more businesses within your network. Contact your Account Manager if you know of any other businesses like yours that could benefit from Signpost’s services!
In the beginning we were unsure of the ability Signpost could have to help our company market and stay connected. So far, its been great and each of the staff is great to work with. I look forward to building long relations with them as we both continue to grow.
Hi Kyle, thank you so much for your review! We strive to provide exceptional service and are very happy to hear this has been reflected in your experience. We look forward to continuing our partnership and driving great outcomes for your business!
I have been working to encourage my clients to review my business on line and most want to review anonymously but it is more complicated to do that. Kristin has worked with me to produce a campaign that will help those clients to be anonymous. Thanks, Kristin!
Katie, thank you for taking the time to write us a review! We look forward to continuing our relationship - feel free to contact us for account support, or with referrals anytime!
I knew what I needed but I didnt know how to get it done - and then someone from signpost calls. Wahla! Marketing made easy. Im getting ready to run my first campaign now and I expect great results. Thank u signpost.
Sybil we appreciate you taking the time to write this review. We look forward to continuing our relationship and delivering for your marketing needs!
Been onboard for a few weeks now and our reviews online have increased at a tremendous rate! Happy so far.
Thank you David! We look forward to continuing to drive reviews for your business moving forward.
This is an incredible platform. We have only been on board for just a few days now and already are seeing fantastic results.
Damon, thank you for taking the time to write us a review! We look forward to continuing our relationship - feel free to contact us with referrals or for account support anytime!
* called our company on 6/11/18, giving a random name, thought it was in regards to a customer, to get a return phone call, asked general questions when we were trying to follow up, and then became very rude when I told her we were not interested. She insisted that she would be reaching out to my manager since she said there was obviously a disconnect with me on the phone understanding what she meant, and that she already had his email address and did not need it for me. The manager/co-owner is my husband and I'll be sure to let him know.
*Personal information redacted by admin
Hi Tasha, we were sorry to hear about your experience with us. Please rest assured that your feedback was passed along to our sales team. We have not been able to find your business based on the information available here, but please feel free to email support@signpost.com and we will make sure your information is removed.
They are available for my questions around the clock whether by phone or email, and the positive results began pouring in on day one.
Bibi, we appreciate you taking the time to write this review. We look forward to continuing our relationship and delivering for your marketing needs!
Molly was very professional and patient with me during the onboarding process. She called promptly at the appointed time and explained what we needed to do to get things set up correctly with our account. I am very satisfied with the customer service I have received so far, and thankful that I am able to get hold of a live representative if/when I need to.
Ben, thank you for taking the time to write us a review! We look forward to continuing our relationship - feel free to contact us with referrals or for account support anytime!
I signed up for 1 years with them
It did not work for us.
Then when I went to cancel they said that I missed the deadline and charge me for a full year. NO PRORATION!
BEWARE! THEY WILL NOT WORK WITH YOU EVEN IF WHEN YOU CANCEL.
UGH LOCKED IN ANOTHER YEAR FOR SERVICES THAT DONT WORK.
We have been using this company for over a year. They have driven some review for us. However, we now use a full service software that includes the services they offer so they are no longer needed. I call to cancel my service at 13 months, and they tell me that they can cancel the service but will not issue a refund for the 11 months of unused service. I couldn't stay in business if I took money from my customers for nothing in return.
Hank, we’re sorry to hear that your experience has been unsatisfactory. We are unable to find an account associated with your username on this site -- please reach out to our support team during our business hours of Mon-Fri from 9am-6pm EST by calling (855) 606-4900 or by emailing support@signpost.com, and our support team would be happy to work with you toward achieving a resolution!
I was initially pleased with SignPost even though they did not deliver on most of their promises. When they onboarded they wanted to take over my merchant services which would have been a deal breaker.
Their service changed quite a bit and they did not keep me updated of changes. They basically put my account on automation and I never heard from anyone except salespersons offering me referral fees for helping them find new clients.
When I canceled, they refused a refund. When I signed up I was assured by * that pre-paying would not prevent me from getting a refund if I followed their policies. Fair enough, I anticipated losing that discount. Now that I want out * is claiming he can not give me a refund.
I would not recommend using them. They over promise, neglect their paid accounts and will try to hold you hostage after you sign up. I found a better service that is much better, less expensive and run by people interested in helping me grow my business.
*Personal information redacted by admin
Mike, we’re glad that you were able to connect with a manager to discuss your account, and we look forward to continuing to help your business. Please feel free to reach out to our support team whenever you have any questions or need assistance -- they can be reached during our business hours of Mon-Fri from 9am-6pm EST by calling (855) 606-4900 or by emailing support@signpost.com!
This company should fix its own reviews before offering to fix other businesses reviews, I wish I had done some more research before spending $2000 and now after a few months of service and no desirable results they will not cancel the subscription for one year or offer any refund, but I will not use the service anymore even if I'm being charged for it, they have a good sales pitch and they lie about the company they say they help to get there rating up "the example company they use when selling the service" I called that company and they have never worked with signpost, liar! If your product worked you wouldn't have to force people to stay in a contract with you and charge them for something they don't want the product would sell itself. That's what most of the companies are doing now because they believe in there product and they know it works as intended
Bashar, we’re glad that we were able to connect with you to work on improving your account performance. Please feel free to reach out to our support team whenever you have any questions or need assistance -- they can be reached during our business hours of Mon-Fri from 9am-6pm EST by calling (855) 606-4900 or by emailing support@signpost.com!
I had been burned by many vendors, who say they can get you "out there", but nothing happens. This company has really gotten new customers and old customers to write reviews and give me ratings. I'm sure I'm not utilizing half of what they can do, but so far, I'm pleased.
Terry, we are so happy to hear your comment and to be able to help you market your business! We look forward to continuing to work together.
TJ was very good at explaining what he was offering and did it in a way that was easy to understand. Super helpful in answering my questions.
David, we appreciate you taking the time to write this review. We look forward to continuing our relationship and delivering for your marketing needs!
At first I was skeptical of signpost as I would have been with any other company that I had never heard of. They caught my attention on the phone when they cold called me to solicit their marketing to me. I was ready to brush them off as I do to most telemarketers, however, this time I hung onto the phone call and listened. It seemed to good to be true from what they were saying they would do for me.
We decided to sign up for 6 months just to give it a shot and they have been always on time with scheduled calls to me as well as following up any problems I have had. We have had our google reviews incredibly increased and couldn't be more pleased. This has been a true asset added to our company.
Thank you Gregory! We know it is a large decision to make when looking at companies that will handle your business’ marketing needs, and appreciate you giving Signpost the opportunity to solve your marketing needs.
We've been with this company for less than two weeks and we've seen our reviews go up so far. We've been wanting a flawless system to help us reach out to our clients after an event is over, asking them to let us know how their experience with us was. This system does just what we need it to do. We are very pleased with the results so far and are looking forward to working with the other tools Mia has to offer.
Thank you Candice! We look forward to continuing to drive reviews for your business moving forward.
Signpost has been responsive to our business needs and extremely helpful in all areas of support. It has been easy to enhance our customer base and broaden our demographic reach with Signpost.
Dayna, thank you for taking the time to write us a review! We look forward to continuing our relationship - feel free to contact us with referrals or for account support anytime!
A couple of days after signing on with Signpost, they told me if I cancelled, I'd have to pay for half of the year's subscription. I was shocked. So, I decided to start using the system. Three months later, I haven't seen anything fruitful from it. I have decided to cancel and warn anyone considering it to stay away from it.
Hi David, I am so sorry to hear about your experience. I oversee the Customer Success team and while you signed a 12-month contract I do see you cancelled your subscription early. I’m happy to see where our service could have improved to benefit your business and reach more outcomes. If you have any additional feedback please feel free to email us mia@signpost.com. Thank you!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Jack! We're happy that your account is performing so well already and can't wait to continue driving great outcomes for your business!