Signpost

We just began our partnership with Signpost and so far, so good! Jonathan did a great job selling us on the reasons we should give them a try, and we just had our first onboarding meeting with Jared. He was very friendly, and knowledgeable with regard to the product. We are extremely new to this online optimization world and Jared made us feel much more comfortable with the whole process! We look forward to building our online presence with Signpost!

The telephone marketers from signpost are very persistent, it is almost as though the strategy is to wear down the mark. After repeatedly asking about price, and payment options and hearing over and over how great they are, about their 98% retention rate, and the wonderful write up they had in Forbes (a magazine I found about as reliable as the horoscope pages), I was finally put through to a manager (Lauren) who not only lacked the authority and ability to negotiate contracts, but was also rude and incredibly immature.
This is a business I would avoid like the Ebola virus. The reviews I found online were consistent with my experience or even more unfavorable.
Do yourself a favor and stay away from signpost.com

We consider Signpost as our personalized Andan Marketing Department! They have so many ways to help improve our business exposure and we've continued with them for years while we have dropped several other advertising efforts. One of the things that we like best about them is helping us manage our online reputation. Through their tools we become aware of service disappointments with our clients and have a chance to connect for corrections before they become negative online reviews. Also, there is no better tool that we've found to help us harvest positive online reviews. In 10 months we have gone from 1 BBB review to 93 reviews, almost all 5 Stars and it's due to Signpost strategies. I'd HIGHLY recommend them for any small business.

So I just got called by the company to set up a time to talk about what they can offer, the woman was really nice right away, and then when we started getting into more about the company I had questions (especially about pricing) that she would not answer, I asked 6 times... but she kept trying to push some demo on me to see what they do, so I went ahead with it. After she found out that I wasn't quite the right fit for what they do, I said I probably agree, but I would love to hear the price to see if in the future I could do something like this, and she persisted on not telling me and she wanted to end the call. She became really rude and agitated that all I wanted to hear was the price of their packages. It was a horrible waste of 30 minutes. I am just upset at how she wanted to hang up on me so fast after I didn't find some of the info to work to my advantage. Show's they don't care.

If your small business has you as multi-tasking as me, you'll love the extra, extra hands from Signpost.

No more data entry and data merges, no more late nights stressing, then jumping out of bed to draft enews content so your client base won't forget about you.

Signpost provides a baseline of robust support and outreach to make owning my business-owning less owning me! When I have the bandwidth, I can easily dive in and customize targeted outreach on top of the platform that Signpost keeps ready for me.

It's pretty amazing when I'm in the field with my hands in the dirt, and an alert on my phone tells me that we just got another five star review on Yelp or Google or Facebook because Signpost contacted my last happy client while I'm working for my current one!

Unfortunately, our experience with Signpost has been totally unsatisfactory. They have not provided the services we contracted for and after paying a $500 premium in order to have our own guy, it has been impossible to get a call back in any reasonable amount of time.
At this point, we have requested a refund of the over $3000 that we have paid thus far. We were told that we would be contacted by a supervisor by the end of the daythree days ago.
I guess the only option at this point is to write off the loss or go the legal route.

We really didn't need this but we tried it for a year. But all they do is send emails constantly to customers for feedback. Almost everyone unsubscribed. I wanted to stop and get a refund after a year but they said everything is already set up done and paid for, so no refunds. We have a less than 4 star review through signpost customer email subscriptions and they said that is still helping get to get more customers! We already have high rating on our internally driven customer feedback systems so Signpost actually didn't help and turned out to be an expensive duplication of effort. Now we really aren't marketing for new customers - we need to hire more employees. Unfortunately Signpost can't help with that. Just no refunds.

From the sales call to the use of the product, this company has been exceptional! We have received feedback and reviews from past customers as well as current. Our customers have been very receptive to the emails and offers as well! As the office manager and head of marketing, I am in charge of so many different aspects of the business. It can be very difficult to find time to follow up with clients. This program offers the ability to communicate with the customer and follow up, without having to remember it myself. My favorite feature though, is that if a customer is unhappy at the end of the project, I am alerted so that I can try and resolve the issues right away. I love this company, program and personnel so much so that I recommend it to anyone I can, anytime I can. Thank you so much Signpost!