We were excited at first when our representative told us that we could cancel our contract if we were not happy. We could also upgrade it, with our proven sucess. Almost two months in after receiving a lot of negative feedback from our customers we called to cancel and was told we were under contract and could not. They offered to cut the cost to 50% - which to me is as good as overcharging us 50%. We declined, not willing to further aggravate hard earned customers. We cancelled our credit card. They called to inform me that they had auto recovered the credit card when we cancelled it, and that they would be emailing our payment options.

Seems like they were happy to fight much more than simply take the loss of one customer - and no review, versus an upset and frustrated former customer that will be sure no one else goes through what we did, if we can help us.

They don't even practice what they preach. You can't leave them a google review or facebook review. I can't find a yelp account.

Stay far, far away. You can do the same thing for yourself.

I wanted to quickly touch base with either one of you since we hadn't come to a resolution with how to proceed. As a refresher, we sent the sales calls over to our Quality Assurance team and did not find any infractions during the sales process. The question to cancel was addressed clearly, as was the option to pro-rate within the first 60 days and the length of the commitment when signing up.

Even today, they called and said that they would be emailing options for us. This is a copy of the email. I suppose their idea of options is their way.

Her email said: I had presented the option to (name withdrawn) a while back to take the same cancellation fee ($1,396) it would take to void the contract immediately and spread it out of the length of your commitment for customer service purposes. It's a better outcome for your business if we can actually help you out for the year instead of just paying to void the contract.

We can customize the platform to your liking, but you guys did see incredible results in the first few months with 66 reviews posted to your online pages with the standard settings in place. If you would like another Account Manager, I'd be happy to move you over to someone else on my team to assist you, but I do want to make sure we're getting this squared away in a timely manner.

I look forward to hearing back!
*
* is not on your side. Buyer beware.

*Personal information redacted by admin

It's really a great site to help your businesses

I am a small business owner not a big corporation like Signpost, I'm the little guy that signpost markets it's self too. They paint a pretty picture of all the great benefits they, and they may be telling the truth about that, but as far as being on your side one their customers side, they are not. It has been revealed to me that all they care about it signing up new customers and collecting their monthly fee. My experience was very interesting, i was a fairly satisfied with the service Signpost provided but as a fairly new small business i did not have a lot of history to compare my performance with signpost to my performance without signpost. So i wanted to suspend my service with the intention to look over the numbers and see if i thought it was worth continuing with signpost. When i spoke with my account manager at signpost they expressed their interest to "keep me as a customer" and suggested i put my account on a 3 month hold instead of canceling the service. I was told that my account would be suspended for 3 months and at the end of the three months if i had not re activated my account that it would be canceled. I was told that this was for my benefit as if my account was canceled i would loose the preferred pricing that i was currently paying. In actuality they billed me $20 a month for not 3 months but 6. The $20 dollars a month is not a big expense but my issue is i was not informed of the $20 fee and i did not agree to paying it. Additionally i was told that after 3 months my service would be canceled but they kept it on automatic renewal. Long story short i did not catch the charges initially but when i did notice they were still billing me i called to ask why. I was told that i am on a hold subscription and that i owed $20 more dollars for that months fees, i was totally confused and explained my side of the story. I was not asking for a refund of the additional charges that were not authorized but i was not willing to pay an additional months fee on top of what had already been done. I was told that i owed the $20 and that i was going to have to pay it. I at that time expressed my objection to that, and mentioned that i was not asking for a refund and that i thought it was only fair that they cancel my service (like they were supposed to do months prior) and wave the last fee. I was told this is not an option that i would owe the fee and that they would spend hours of time reviewing my emails and recorded phone conversations to confirm that i had agreed to the $20 dollar a month auto renewal fee. I stated that to my recollection i was never informed of the $20 a month fee associated with the hold, and that i was told that if i did not renew my service it would automatically be canceled at the end of the 3 months. I said ok you let me know when you have the recording of me agreeing to these terms, if i agreed to it fine show me and ill pay. I did not receive a call back but i did get another email telling me signpost had trouble charging my CC for my $20 a month service fee, so i called them. When i got a rep on the phone he told me that my service was canceled and the last fee had been waved, interesting i said, does this mean you did not confirm my agreement to these charges. They claimed that they no longer have the recording of the phone conversations. They totally lied to me and charged me anyways and when i called them on it they played dumb and pretended they were doing me a favor by not charging me the last $20. I tried to speak with them in detail about what had happened and what i was told by their employee. They wanted no part of it and refused to put me in contact with the manger of that employee. Customer feedback is the most important tool for a business to be able to adapt and respond to problems with the way they do business any company that does not try to collect feedback is totally defunct, how can they know how their customer are being treated if they don't listen to them when they have a complaint? Most good businesses pay lots of money to try to gather customer feedback, you know all those survey emails you get, someone paid for those, and signpost did not want to listen to my feedback when i was making the effort to give it to them. In my opinion this is a company that is not interested in helping customers but has done the cold hard numbers and realizes that they can be in business for the next 100 years by jumping from one customer to the next each time not caring how the customer feels as long as they get their payments. It makes me sick to think i did business with them now that i know how they treat you when you are no longer a "potential customer". I came right out and said it to them, how can you not care about my experience with you, and they said i should "get over it" that "they have had to pay when they did not owe and that just the way it is" wow disappointing to say the least.

After signpost demonstrate their MIA product, I decline to do business with them and this is the message I got: https://drive.google.com/drive/folders/0ByT6c984vl33LUN6ZDVDS0lvODA?usp=sharing

Great customer service and business model

A wretched, horrible company. I can see the potential for the review platform to be beneficial, so I agreed to national client pricing and to pilot the program for six months with one of my company's franchisees. Signpost also wanted a list of all of our franchisees, but I refused, as we never give out franchisee information. I also told the rep (*) that our franchisees do not like sales calls, so I wouldn't condone a company calling them.

The next thing I knew, Signpost had pulled our franchisees' information from their websites, created its own list of our franchisees and started calling all of our franchise owners. The awful part was that Signpost's aggressive sales pitch to our franchisees was, "Corporate wants all franchise owners to sign up for our review platform." That was ABSOLUTELY UNTRUE. I was bombarded by phone calls and emails from franchise owners. Many were afraid we had given out their contact information. All were frustrated with Signpost's aggressive, relentless sales tactics.

I regularly contacted * about Signpost's sales tactics and the complaints from our franchisees, and the calls would stop. Six or eight weeks later, Signpost would start calling our franchisees again I knew this because every time Signpost resumed calls, I received complaints from our franchisees.

Toward the end, I told * that we were done with Signpost and to STOP calling our franchisees.

Regarding the pilot program we ran: The franchisee wasn't happy with the results, and most (90%) of the franchisees who fell prey to Signpost were unhappy with their results. The review platform just wasn't a good fit for us. The pilot program contract was for six months. However, Signpost continued to call the franchisee, claiming the contract was for a year, and saying the franchisee still owed money. I sent the signed contract to Signpost, and they apologized. A couple of weeks later, they were back at it, though, telling the franchisee the contract was for a year. It was absolutely ridiculous.

In addition to sales calls for its marketing and review platforms, Signpost contacted our franchisees trying to sell other services. It was a total racket. I've never dealt with such an unscrupulous, dishonorable, rotten company in my life.

*Personal information redacted by admin

Why doesn'rt anyone pick up my calls?

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I got to say it was a surprise to find a CRM that actually WORKS! 100% would recommend!

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