For the price you pay, you wont see any increase in sales nor retain more customer loyalty.
Go ahead and try to cancel, then they inform you after the fact its a 30 day notice to cancel, so they can charge you for another month. Absurd.
Save your money and dont waste any time with this outfit.
Matt
Horrific contract terms. Don't trust them or the service. The service doesn't actually drive reviews to yelp, only to their internal review site - not public and doesn't help. They'll lock you in and keep billing even when they're not providing any services. Effectively a SCAM.
Hi Brian, we're sorry to hear that you are unsatisfied with the terms of the contract you signed. To clarify, we do ask for Feedback responses that are only visible on your internal account, but we also follow up with contacts who have left you Feedback to ask them to leave Reviews on external pages such as Yelp, Google, and Facebook. You also have the option to turn off Feedback requests and only ask your contacts for Reviews on external sites if you wish. We'd love to discuss how we can make your account work for you for the remainder of your contract, as it sounds like there are some options that would satisfy your concerns!
Our company started doing business a few weeks ago. Someone is
Always there to help with any questions you may have, of of course
Technical support. This is a well run company, and will be able to get
Your Reviews posted within a short time
Curt, we appreciate you taking the time to write this review. We look forward to continuing our relationship and delivering for your marketing needs!
We just signed on about a week ago. Very professional, knowledgeable staff. They did all the hard work and walked me through the process to access our social sites and setup ones we did not use. We are now in the 21st century and getting found.
Thanks Signpost!
Anthony, thank you for taking the time to write this review! We look forward to continuing our relationship and helping with your marketing needs. Please don't hesitate to call or email us if you have any questions.
We a thrilled to be receiving so much positive feedback from our customers and giving them the opportunity to let us know if something needs to be tweaked. We have implemented with our Rewards Program and employee morale is at an all time high.
Signpost has helped my business go to the next level. Flooring is a big ticket purchase in the home. Having positive reviews increases customer confidence to visit our showroom and purchase from us. They have great people and systems to help your business grow!
Hi Matt, we're so glad to hear about your increase in reviews and showroom visits!
This was one of the worst calls I have taken especially from some one selling something.
Very condescending and rude. Did not understand the business that i am in but proceeded to tell me how we are doing everything wrong and that we have no idea how to run a business that has been here for 44 years. This person should not be able to represent you.
Hi Theodore, we're sorry for your experience! We do take our customer service very seriously and would like to gather more information from you. We'll be reaching out for more details. Thanks for your time!
This product takes care of regularly communicating with my clients and getting me good reviews. I would like to see an easier way to send different messages, but they do keep improving it, so I stay with them because they are doing what they said they would!
Thank you, Rich! We know it is a large decision to make when looking at companies that will handle your business’ marketing needs, and appreciate you giving Signpost the opportunity to solve your marketing needs.
Ryan Slate called me several times and inquired about my business. I didn't know what to think... however, after a lot of thought and research, I decided to sign up with Signpost. It is an excellent company and I haven't had a bad experience with any employees.
Mike, we are so happy to hear that you are satisfied with our service!
We've been with this company for less than two weeks and we've seen our reviews go up so far. We've been wanting a flawless system to help us reach out to our clients after an event is over, asking them to let us know how their experience with us was. This system does just what we need it to do. We are very pleased with the results so far and are looking forward to working with the other tools Mia has to offer.
Thank you Candice! We look forward to continuing to drive reviews for your business moving forward.
We just signed up last week with Signpost--our account manager and everyone else we have interacted with have been knowledgeable and very accessible about everything related to their products. We went all in-- we now have digital ads, marketing campaigns, and we're already starting to see result. 6 leads came in just today! We're hoping to use Signpost on our affiliated other companies in the future.
Thank you for your review, Jack! We're happy that your account is performing so well already and can't wait to continue driving great outcomes for your business!
We have been with Signpost for about one Month. I have to say they have done what they said they could do in the first month. We have a number of Rave Reviews on Yelp and Google. Plus they really keep you in front of your regular customers by eliciting positive feedback. They have been enhancing our online reputation very
Steadily and I like it. We are in our slowest period now and it is hard to say how much Signpost has helped us with sales from our regular customers. What we really want are new customers and once we enter our more busy season am hoping that our enhanced online reputation will bring them.
Thanks for your review, Thomas!
Very happy with the Signpost experience! The multi-step approach they use is a comprehensive way to cover all your marketing, prospecting, and re-marketing bases. My favorite feature is the Customer Testimonials page they built us to feature on our website that is constantly being updated with fresh content from happy customers with great positive feedback that the Signpost team reaches out to obtain after every transaction. After trying tirelessly to get people to leave feedback on our own, the signpost team takes it to a new level with better success than we've had with any other program. Love it!
Thank you for your review, JY!
What a pain in the butt to deal with! I finally gave them the so called "10 minutes" cut it off at 30 and the guy just kept going. I do have a business to run. When he asked if I had learned anything new, I said "No" and was about to explain that I know what to do, just have the time or priority to do it or money to hire it. But he cut me off with a "Well what smarty pants!" and hung up! Don't waste your time.
Signpost cleaned up all our information across the search engine universe. They helped us gain a lot of positive feedback from our customers. If you are proud of your business and you want to attain reviews that you can use in your marketing Signpost is the way to go.
Signpost helps automate marketing for small businesses. They have great referral and loyalty programs and drive lots of positive feedback and online reviews. And the best part is that its all automated. Small business owners can take a step back from marketing and invest more time in the business.
I signed up w/ Signpost on a recommendation from a family member that had heard of them. Our business was struggling to get reviews and our online reputation didn't reflect our 100 year history or our high quality service. After 4 months with Signpost, we've gone from 1.5 stars to 4 stars on Yelp! Quite a turnaround.
I moved from one state to another and was discouraged as I tried to re establish myself as a massage therapist. All of the clients I left behind were wonderful at referring their friends to me. In the new location no one knew me and I had no way to set myself apart from the hundreds of other massage therapists. Eileen contacted me, explained the service and how they gather reviews from past clients. Because of these reviews I now have a new presence on the Internet where I live and am gaining momentum and hope for the future. Thanks Eileen! Eileen is also very patient with the learning curve for the computer skills required to fully utilize the service. Great Customer service team as well.
Jana, we are delighted to hear of your business' increased reviews! We will do everything we can to continue to deliver on your marketing goals.
Signpost and the team have done a great job for our business. The staff is super helpful and the product continues to evolve to be even more beneficial. We signed with them a little over a year ago and went from reviews in the single digits to nearly 70. Highly recommended!
Hi Rob, we're so excited that we've been able to have such a positive impact on your reviews!
I use signpost this year. They changed my business phone in order to mintor customers calls. First couple of month, my listing on Yelp drop down very behind because info change, but now run back. Hope it stay there or run up. Anyway, they take action very quick when you order some posts on social media like promotion.
Mae, thank you for taking the time to write us a review! We look forward to continuing our relationship - feel free to contact us with referrals or for account support anytime!
Overview
Signpost has a rating of 2.9 stars from 270 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Signpost most frequently mention account manager, sales rep and credit card. Signpost ranks 1st among CRM sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Matthew, I am so sorry to hear about your experience. All subscriptions at Signpost do require a 30-day notice prior to any subscription changes. Our terms can be viewed at any time at signpost.com/terms. While it looks like we were able to drive some great outcomes for your business, I'm disappointed to hear they were not to your satisfaction. If you have any additional feedback please feel free to email us mia@signpost.com. Thank you!