Zoho

Horrible service, the worst I've ever met in my professional life.
I wasted 3 weeks emailing Zoho to assist with proper package and premium support, mentioning we do require minimum 2 visits to our office of Zoho representative.

After 3 weeks they told its online support only. Premium? Online? To establish CRM from scratch.

Zero customer service.

What problems is the product solving and how is that benefiting you?
Prospecting management tool
I'm the owner of an online shop and my job is to look for the right software that automates most of my work. Given the increasing demand for my product, I needed a tool that would help me manage my orders, customers, and shipment. After going through a lot of google searches I finally got to know about Zoho and after looking at the features I thought to give it a try. First off I was amazed at its features and how it integrated with the rest of the tools. I've had this tool for about a month now and I can say I'm really happy with the results. For more details, you can check out the Zoho website.

Zoho CRM is difficult. Though it supposed to be an integrated software package, every module looks and feels different. Everything is always somewhere other than you expect.

All this is not that bad when compared to Zoho support. Few things in life is more frustrating than Zoho support. It is amazingly terrible.

A representative from GetHumanMatch.com scammed me for 500.00. I called to resolve an ongoing payment issue and the representative had me download Zoho so he could have access to my information and then proceeded to scam me. I thought I was calling a legitimate company but it seems there is a very large conglomerate of false businesses working simultaneously to scam unsuspecting customers out of a great deal of money... Match.com, GetHuman.cim, and Zoho are in this one together! Hope they get their just reward! They are ruthless scammers!

They provide the worst customer service I have ever experienced. Setting up our account properly was a nightmare. I scheduled an on-boarding web meeting at 11am our time. I took my sales staff out of the field for this meeting. It was a total waste of time, they never showed! My staff and I wasted an entire morning waiting for the on-boarding web meeting. Calling customer service was a complete waste of time. The suggested I send an email, and that they would respond within 24/48 hours. Seriously! BTW, I paid for premium service. If this is their idea of premium service, I can only shudder at the thought of what their regular service looks like.

I decided to cancel my subscription, that is also a nightmare.

QuickBooks offers a range of integrations with other software tools and platforms, including payment processors, inventory management systems, and customer relationship management (CRM) software. This allows businesses to customize their accounting workflows and connect with other systems they use to manage their operations.

QuickBooks is known for its user-friendly interface and ease of use, making it accessible to users with little or no accounting experience. The software is also frequently updated with new features and improvements, ensuring that it stays current with changing business needs and accounting regulations.

We recently made the COLOSSAL MISTAKE of signing up with Zoho One for our small business. (I highly recommend that you don't!)
Long story short, the Zoho One and Zoho CRM software are full of bugs. It was advertised as an "all-in-one" business solution that "seamlessly" integrates with all your business needs (mail, CRM, finance, marketing, etc.) It doesn't! Furthermore, Zoho likes to advertise their "award-winning customer service", which they are abysmally far from providing. We spent more time troubleshooting than we did getting anything accomplished. We contacted Zoho countless times over a six month period, which was a futile and frustrating waste of time. As mentioned by other reviewers here, they take weeks to return a simple email and they never answer their phones. All calls appear to be rerouted to call centers outside of North America. Technical issues are hard enough to resolve without being compounded by language barriers.
I can't speak for anyone else, but when I've got customers waiting, I can't delay my business operations for 6-7 days waiting for Zoho to get their act together, because my customers WILL and DID go elsewhere!
To make matters worse, the Zoho Mail software was constantly sending messages from trusted and established clients listed in my database to either Junk or Trash folders, and some of those customers believed I was ignoring them, so again they went elsewhere.
Zoho has cost us time, money, and energy. The only improvement they're capable of providing is stress.

Use Zoho for my business email server. Suddenly I am having emails never received, I do not receive some. After reading above reviews I understand why. I'm changing.

11/23/15 - just as bad or worse, I get so many calls from customers asking if I got their email with their order and why haven't I confirmed. Some get the courtesy of mailer-daemon, others nothing. When I send an email, it bounces back on me with mailer-daemon and now I wonder if sometimes I don't get the courtesy of that when I send. Customer service only by email is non-existent or... maybe their responses are lost out there with my other email!

I do not recommend this company. I was their client for business email for 2 years. My account was due to expire and they sent 1 reminder. Unfortunately I did not see it and as a result, my account expired. I tried to reconnect it but although Zoho accepts Paypal, I was consistently asked to add my credit card. No one in the Zoho team helped in any constructive way (they were either slow or kept copying and pasting generic replies). In the end, I bought another domain and email, from a different provider, to save my business "face". I asked Zoho to help me forward any emails received in the old address (ie the Zoho address) but they declined saying they had sent me 4-5 reminders and it was my responsibility to pay on time. Even after they admitted they had sent only 1 reminder, and knew that Paypal payments were not pure Paypal but included credit card, they insisted I PAY them for the forwarding service. They actually asked me to pay them around 3 times despite this unfair treatment and their false advertising about accepting Paypal. I really felt I was dealing with a Scam company, and whatever they are, I regret paying money to them for 2 years, I would never use them again.

I have been getting charged by Zoho for 4 months despite never opening an account with them. I have turned them in to the consumer protection bureau and to my bank's fraud division.

Look when things are going well, it is a good CRM. However, when THEY mess up, it can be catastrophic, but worst of all they treat you so poorly. Ignoring you, promising you things that they don't deliver on, then every manager is 'on the phone' or 'out of their office'.
Meanwhile, they must be the only IT firm on the planet that doesn't have developers at the ready to solve any issue. Seriously, what do I pay them USD$1,000 a month for?

STAY AWAY FROM THIS EMAIL PROVIDER, PERIOD.
If you want to be scammed by a staff that is 100% in India, even though they say they're in the U.S. when they're not, then do business with them. When your Contacts' information is stolen, or when you realize that they are reading and copying all of your mail, then don't cry... you didn't read the tons of bad reviews about them.
They are fraudulent, they are scammers, they are the worst.

ZOHO FRAUD COMPANY. WORST IT COMPANY.
DON"T GET FOOLED BY THIS COMPANY. THIS COMPANY IS THE WORST.
NOTHING TO APPRECIATE. THEY GAVE FAKE PROMISES
NOBODY FOLLOWED PROFESSIONAL ETHICS. LITERALLY HARASSMENT
NO RESPECT. NO VALUES. An IRRESPONSIBLE

THEY JUST GOOD TO DESTROY YOUR ENTIRE BUSINESS WITH ZOHO'S SUITE OF ONLINE PRODUCTIVITY
TOOLS AND SAAS APPLICATIONS.
OVER 40 MILLION USERS FOOLED BY THIS COMPANY WORLDWIDE.
ZOHO CORPORATION IS AN FRAUD INDIAN SOFTWARE DEVELOPMENT COMPANY.
THE FOCUS OF ZOHO CORPORATION TO FOOL NEW CUSTOMERS ASK
FOR MONEY AND NEVER GIVE THEM SERVICE.

ZOHO EMPLOYES DON'T KNOW ANY THING ABOUT
WEB-BASED BUSINESS TOOLS AND INFORMATION TECHNOLOGY SOLUTIONS,
INCLUDING AN OFFICE TOOLS SUITE, INTERNET OF THINGS MANAGEMENT
PLATFORM, AND A SUITE OF IT MANAGEMENT SOFTWARE. THERE AGENTS DONT KNOW
HOW TO TREAT CUSTOMERS. HOW TO SOLVE PROBLEM, CUSTOMERS SUPPORT TEAM TAKES
48 HOURS TO REPLY.AND AFTER THAT THEY DONT KNOW HOW TO SOLVE CUSTOMERS PROBLEM