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Illinois
1 review
3 helpful votes
Follow Kevin O.
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ZOHO mail has been verified to be "registering" new domains with their email services without the actual owners knowledge. Once this fraud is detected, there will be an email like this returned when you contact them:

Dear (user),

Greetings from Zoho Mail Team!

As we checked with the details, it looks like the domain which you have mentioned already added with us and verified with us. The super admin for the domain is zzz[at]zzz[dot]com.

So if you are the owner of the domain, kindly send an email to support[at]zohomail[dot]com with the domain registration details and with the domain registration date and expiration date. So that we can analyze and help you.

Please feel free to get back to us for any further clarifications.
Regards,

Hemanth Kumar

Please report these violations to your web site registration firm immediately.

Date of experience: August 19, 2016
Florida
1 review
1 helpful vote
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Scammers
November 7, 2022

I went to my Citi Bank account I put in my password and it kept saying error I try 2 more times. A screen came up and said my account was locked and it listed a phone number *******841 and that I needed to call Citi Bank at that number. So I call that number and the representative Ron said he would give me a password but I needed to sign into a website call Join Zoho which I did and after he said my account was compromise with someone in Canada and they will take over my account and steel all of my money. I put in the password he gave me but when he ask for my debt card or checking account routing number that's when I got very suspicious and I told him I am not doing that. He said lady if don't do what I'm telling you your account will be compromise. I put him on hold call Citi Bank direct and they told me the bank is having major problems today and I should try to sign in about 5 hours or call. I told customer service about a website call Join Zoho and she said she never heard of them. I told the scammer Ron I will deal with the bank directly and I told him your nothing but a $#*!ing scammer trying to steel peoples money and information and I will be reporting you.

Date of experience: November 7, 2022
California
1 review
7 helpful votes
Follow Caci C.
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BEWARE Zoho. Somehow Zoho got my credit card info and proceeded to charge my credit card every single day for 21 days. When I called them to find out how they got my info, they provided me with a series of e-mail addresses that were using my credit card. I told them to immediately stop all charges from my credit card, to refund the charges, and to investigate those accounts that were using my card. They did nothing, and I was charged four more times the very next day from them. I called AmEx and got all the charges reported as fraudulent and refunded, but Zoho was completely unhelpful and I would NOT recommend them to ANYONE.

Date of experience: March 21, 2017
India
1 review
7 helpful votes
Follow Yogesh T.
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Hi, Mr Tyler Para Bachman took free email id from the ZOHO free email and made fraud with me, i lost $10k USD and paid my teammates from my pocket on the eCommerce website we worked on for day and night within a month, his email id was - *******@zoho.com
Not this email is no more working but i have all the details of this fraud guy, contract, email and Skype conversation etc. here is more you can find, he did fraud with another guy - http://www.emailforusa.com/tyler-p-bachman-scammer/ and also a SEO company in india who was scammed by this guy, I've also posted on the website official facebook page for which we worked - https://www.facebook.com/robecartonline/posts/**************

Not sure how to catch this person, i want zoho.com help to catch this person and want to see him in prison.

Date of experience: August 12, 2014
AE
1 review
5 helpful votes
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Worst Customer Support
October 6, 2016

The customer support from zoho is the worst ever. Never use zoho Service. They dont even care about the customers

Date of experience: October 6, 2016
California
21 reviews
73 helpful votes
Follow Nicole J.
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I have used google docs and other free word processing software but I think zoho is by far the best out there. It is almost free to use and only costs a little bit of money yet is well worth the price of admission to this great product. No more trying to find you documents on your hard drive or worrying if you didn't save them. All stored online safe and securely.

Date of experience: August 25, 2009
Florida
5 reviews
1 helpful vote
Follow Tahi N.
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No email/docs provider will be perfect, but out them all, Zoho is definitely a great option. I used to use google until they connected YouTube and Google+... I don't want my coworkers to know that I commented "lol" on a Taylor Swift music video.
The main services I use in Zoho are their Docs and email. The only con would be the fact that Zoho is a relatively small company, so it would be hard to tell how much protection they have against hacking. Regardless, I will continue to use Zoho and be pleased with all they have to offer.

Date of experience: December 19, 2016
New York
6 reviews
14 helpful votes
Follow Thomas E.
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I tried this website's software because of all of the reviews here on sitejabber and it is a superior product to that of google documents and other free online software. The monthly fees really can add up though. I guess this is their business model and the 5 dollars a month now may mean nothing but if you use this product for 5 years then you get hooked on it. Worse, once everything I have is on zoho and they jack up the price to 10 dollars or more, I will probably be forced to pay it. Despite all of that it is still a very valuable product and it seems this company is a major

Date of experience: October 5, 2009
California
83 reviews
373 helpful votes
Follow Bobby K.
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I have used google docs for the past year as I didn't want to put MS office on my netbook when I am out on the road. It is also a great tool to organize documents and share them with other people. The problem has always been that it is not the most robust online word document editor. I heard about zoho.com and decided to try it out. OMG... this is the best suite of products ever. The only real problem is that it is still SLOW on my netbook. The price is right and pretty much you only pay for storage, which is cheap. Sure google is free, but zoho's prices are less than my starbucks monthly allotment, so it is not breaking the bank by any means. If you do any heavy duty spreadsheet work you will yearn for your desktop applications, but otherwise it really does work quite nicely. Now, if only my mobile phone would support ajax better I could do everything from my phone.

Date of experience: July 15, 2009
Australia
1 review
6 helpful votes
Follow Wayne M.
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I have previously written a very scathing review of Zoho and its service. I am able to provide an update on that review. I had been more than satisfied with the Zoho service - it met all of my needs. As is always the case, it is only when problems arise that the true calibre of a service provider emerges. A problem arose and I was getting no response from Zoho after many attempts to communicate - until I made noises about going elsewhere. That prompted a service call and the problem was then dealt with. I would upgrade my previous 1 star review (written in abject frustration) to 3 -stars. It is still a good product and for a free service couldn't really be better value - I have been using it to host my business website and e-mails for 2 years and apart from the service glitch, would recommend Zoho. In fairness to Zoho; plenty of businesses that charge fees provide appalling service, so Zoho are actually pretty reasonable., all things considered.

Date of experience: July 4, 2014
New York
7 reviews
35 helpful votes
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Zoho is great for the times when you are traveling around and need access to documents and you can't bring all of your information with you. Definitely would recommend it to friends. The only downside is that it is not free. It has more features than most free word editing programs though.

Date of experience: August 26, 2009
California
10 reviews
52 helpful votes
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Do not waste your time with google docs or other free online word/office apps that just do not really deliver if you are serious about business. Sure if you are still in school and need free word, google docs is great for that. For the professional, MS word is now useless and overpriced, zoho is where it is at now. These guys have won the war of the online apps before it even started.

Date of experience: August 13, 2010
VI
3 reviews
14 helpful votes
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Solid Product
August 12, 2018

Zoho is a solid product for the cost. CRM's can be very expensive, and this is a good started platform for a small business. They also have many other tools as well.

Date of experience: August 12, 2018
California
6 reviews
17 helpful votes
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Poor Customer Service
October 6, 2015

I would love to give this suite of products a five-star for the awesome interface and integration as one, but it's not one product.

Dealing with this company is like dealing with 10 different companies with 10 different products that try to work together. It's rare that you get a live support person. You usually have to leave a voicemail and they take a few hours to reply. By that time, you are even more frustrated and confused.

Additionally, the customer service reps work in a noisy atmosphere with horrible hold music. Arrrrrgh.

Date of experience: October 6, 2015
California
14 reviews
62 helpful votes
Follow Jonny P.
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5 dollars per month is such a good deal for their business software. The calander functions and ability to share word docs within a small business is great. We used to try and use google docs but this is much better and for the price of a coffee per month it is worth the expense.

Date of experience: September 3, 2009
Australia
140 reviews
752 helpful votes
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I give three stars because I found several bad reviews on the Macafee SiteAdvisor. However - I started using it recently and haven't run into any trouble yet. Fantastic CRM and does support SSL connection.

Date of experience: June 4, 2011
New York
1 review
1 helpful vote
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Easy to use platform, integrates well with other tools as well so I like using it. Probably the easiest CRM system I've used and is cheaper than most other tools around.

Date of experience: May 26, 2016
Washington
27 reviews
165 helpful votes
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Very easy to use, yet still very customizable. Best priced CRM software I have yet to find. Makes tracking sales contacts from multiple sales reps a breeze, and producing reports takes seconds.

Date of experience: February 4, 2011
India
2 reviews
3 helpful votes
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Perfect!
March 10, 2016

A perfect place to keep up the documents. I have been using this long back and loved this extremely.

Date of experience: March 10, 2016
New Jersey
6 reviews
21 helpful votes
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This site has a layout that reminds you that you are a two year old. AND IT CHARGES! Bthebusinessnetwork is so much better!

Date of experience: January 10, 2011

Overview

Zoho has a rating of 2 stars from 45 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zoho most frequently mention customer service and credit card. Zoho ranks 19th among CRM sites.

service
8
value
7
shipping
2
returns
2
quality
6