The product material was nice. The dress was exactly what you saw in the picture. But the dress zipper was defective.
I tried to wear it for the first time to a party and the zipper came apart.
I tried to e-mail them, just requesting an exchange on the item and didn't hear back from
Anyone on their team.
I'm disappointed because I did like the dress
I ordered a prom dress from here that was supposed to come last Monday, 4/19 and payed for expedited shipping. It hasn't come yet, which is fine except for the fact that no tracking info has been updated since the 14th and I'm concerned I'm just never going to get it. Hope I do before my prom and that it works out or I will be incredibly disappointed.
I had purchased a dock and when I received it, we realised it was not compatible with any of the devices we had at home. It was a real shame as it was so pretty. I contacted Customer Service straight away and they were so good about educating me on the process etc. I sent back the package and they have refunded me the entire price of the item. Not sure if I got the return postage back but I was just stoked that they refunded the whole thing. I was expecting a store credit and while I searched for more goodies online, it was a great outcome none the less.
Thanks team and looking forward to shopping again with you!
We had an issue with a dress we needed to return and I had to call customer service. From the moment the phone was answered to my follow up call and credit on my account was outstanding. I could not recommend these guys more highly. A great shopping experience. Fast speedy delivery too.
I've been buying from Showpo for years now & I will continue too! It is probably my favorite online shop to buy my clothes from. Not only are the clothes & assessories amazing, but so is the customer service. They are super kind & helpful, and reply in a quickly manner.
Hi Victoria, thanks for making Showpo your go-to shop! We are totally stoked you love our website and happy with our Customer Service. Looking forward to your next shop! Kindest, Andrea xx
I have recently bought a couple of dresses from Showpo and just love them! Good style, quality and sizing. Highly recommend just placed another order. Contacted customer service recently and they replied so fast and were helpful, great service.
Not only was the dress I purchased amazing quality, but the customer service from the Showpo team was just outstanding. Shoutout to Andrea for helping me return an item that didn't fit and sending my store credit within days of returning it. I purchased the same dress in a different size and I love it so much!
Hi Amelia, thanks for your lovely review! We're so happy to hear you've had a great experience shopping with us! Kindest, Showpo
I posted a return towards the end of last week and wanted to grab some more dresses for the weekend during the black friday sale. I contacted showpo asking if there was any way they could grant me my store credit so I could use it for my future transactions and they responded within an hour and sorted everything out for me. It was really great and they were extremely accomodating :)
Had a few issues with my order and all the girls from show po were absolutely lovely and very fast in responding. Honestly I've had the best customer service experience from show po. It's hard to find that lately.
Hey Layla, thank you so much for your lovely feedback, we're thrilled to hear you loved chatting with our amazing Customer Happiness team. We work really hard to make shopping with us fun and easy, so we're so glad you loved your experience with us! Kindest, Team Showpo
First time buyer, I'm excited, the dress fit perfectly, the material is first grade quality, I'm proud to say as a size 20 I'm really impressed. Also shipping was 4 days I'm at awwwww.I also love the fact if you need to return an item, Showpo make it so much easier by allowing you to return the item in the same bag it was delivered in, this saves me time looking around for a bag or box to wrap the return. So don't be shy, I'm telling you, this shop is the real deal.
I'd love to show a pic, but they're just not my thing, maybe next time, I do like my privacy. Thanks Showpo.
Hi Aroha, aw thanks so much for this great review! We're stoked to hear you were satisfied with our service! We really do try our best to always help out! Have a fab day! Kindest, April xx
Don't buy in Showpo. First time I bought, and it didn't arrive the date estimated. When I wrote the answer was your parcel may have been lost' so they gave me credit. So, now that I order the second time to spend the credit they gave me. Guess what? Again, I never get it. I write again and your parcel may have been lost' This is very disappointing. And they offer me more credit? Come on! You will never get what you buy in this store. BE CAREFUL!
Hey Laura, we're really sorry to hear you feel that way, we work really hard to make shopping with us fun and easy. Your experience definitely doesn't sound right, and we'd love to look into what's gone on. If you can reach out to me at info@showpo.com I'll happily look into this and hopefully turn your experience with us around. Kindest, Laura xx
I purchased two dresses from Showpo. They were received in a timely manner, packaged well and in great condition.
I returned one dress as it unfortunately didn't suit my body shape, but the other one was perfect.
I used the option to pay for my return shipping in order to get the money refunded to my bank account instead of receiving a store credit. I then received an email to say that my return was successfully received and my store credit was now available. Exactly what i didn't want. Emailed explaining that I had paid for my shipping as I wanted the money refunded, and then had to explain why I had returned my item (even though it asks you that when you return select to return the goods). Took about 5 emails, but am getting my money actually refunded.
If the refund hadn't of been such a muck around i would have given 5 stars.
Hi Tracey, We definitely appreciate your feedback on this and will take this on board. We will pass this on to the relevant department for review as we do definitely understand your feedback and perspective on this. Kindest, Showpo
My order didn't arrive on time for my birthday. So I contacted them and they helped me by contacting Australia Post to see what was happening with my order. So they asked me to pick another dress that I liked and they sent it to me free of charge same day delivery! This is what I call customer service
So accomodating and professional! I sent an item back that was too big for me and was concerned that the smaller size would go out of stock before I got my store credit, emailed the girls at showpo and they were more than happy to help out!
Hey India, aw thanks so much for your review, stoked to hear you love shopping with us! We love providing the best service possible, so glad we could help you get the right size asap! Kindest, Laura xx
My first dress didnt quite fit so I sent it back and re-ordered, everything has been so fast and as I have a function to attend I just didnt want any delays. Im really happy with the customer service they have gone above and beyond for me.
Hi Amanda! We're so happy to hear you were pleased with our service and you got the dress in the correct size in time for the function! Thank you for appreciating our efforts! <3 Kindest, April
I recently received some shorts that were the incorrect size. I filled a form out and had no issues with returning the item. I did need another pair of shorts but needed them quickly so called and got issued my store credit straight away which was great. When I checked my account, I noticed that the credit was for the exact same amount that I purchased the shorts for, not the 120% store credit that is mentioned on the returns slip.
I do not mind that I didn't receive the 120% but did get the 100% store credit, however it just needs to be removed if the case is only 100%. Otherwise, great customer service.
Hey Britt,
We are so pleased you are happy with our customer service! We try our best to ensure our customers have a fab experience when shopping with us!
I totally understand your frustration with this, I have raised this with our warehouse as we are currently in the process of changing our returns system:)
Your feedback is so appreciated! Thank you so much for this review and for the 4 stars!
Kindest, Nikita Xx
It was my first time shopping with Showpo today. I was a little hesitant at first but talked with someone from their FB support team, who was so lovely and helpful. And it ended up with me making a purchase! The website was easy to navigate, and checkout was nice and smooth. Ordered my package at 3PM today and got free express shipping and it will be arriving tomorrow. Overall my best online shopping experience in my 20 years. Will definitely be a repeat customer! Thanks Showpo! Xx
Hey Tyra, aw thanks so much for your amazing review, and welcome to the Showpo squad! We work super hard to make shopping with us flawless and easy, so stoked to hear you found this in your first shop with us! Can’t wait to see you rocking your new outfit (tag us in your insta post for a sneaky discount)! Hope we can make Showpo your go-to place to shop! Kindest, Laura xx
I sent an email to customer service regarding an issue with locating my package and received a response almost immediately! I was very impressed with how quickly they got back with me where as some retailers can take a day or more to respond to inquires. Very satisfied with Showpo's customer service!
Hi Rachael, thank you so much for this great review :) We really appreciate it xx
My order took much longer than it was supposed to as it was held up in a warehouse in Germany. Eric was extremely helpful in keeping track of the package and following up. Plus, both items I ordered looked exactly like pictures and were like the description.
I've ordered from showpo six different times. I absolutely love their products. The dresses are always superb and a show stopper. I had a question after my last order and someone responded to me quickly and answered my questions. I will definitely continue to order from them.
Hey Rebecca, thank you so much for taking the time to leave your review, we're so glad to hear you've loved shopping from us time and time again. We work really hard to provide beautiful products, and amazing customer service, so we're thrilled you love this about us. Kindest, Team Showpo
Overview
Showpo has a rating of 2.7 stars from 819 reviews, indicating that most customers are generally dissatisfied with their purchases. Showpo ranks 69th among Women's Clothing sites.
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Hi Megan,
We're really sorry to hear your experience with us has left you feeling this way. We only ever want our customers to love shopping Showpo, so it's disappointing that this has not been the case. We'd love to look into your experience and see what's gone on, and hopefully work on some resolutions for you. If you can reach out at info@showpo.com we'll have your enquiry escalated and can hopefully turn your experience with us around.
Kindest, Showpo