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Texas
20 reviews
62 helpful votes
Follow Laney P.
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Someone recommended Shopify to me because it supposedly could disperse your products to other websites where it would be sold, ultimately more exposure and more sales. I did not see it on the website so I called. I waited for 28 minutes to finally talk to someone. I asked her about it dispersing to other websites where products can be sold, and told her how I heard it could send them to amazon. I asked her if this is right and what other places does it go. She tells me "Amazon is a shopping platform... " I cut her off and said "No Kidding! I am not stupid! Who does not know what is amazon? Why don't you listen?" She said she thought I said that, and told her she needs to listen. I asked her again and she goes to tell me what I product is. No Kidding! They are bad listeners and think everyone who calls is stupid! STAY AWAY! I have no clue why this guy, who supposedly uses it, recommended it or where he came up with it doing this stuff. Maybe it does and the reps are the idiots. I don't know but with this kind of treatment, I would not do business with them. You could if you want to risk when you need help to be treated as an idiot. UPDATE: After putting this review, I searched for other reviews and places to leave them, such as how most have a place on google to leave them, and shopify is not on google my business, or other places where you can leave reviews. That said, I consider it a red flag when a business will not have a way to leave reviews. I found what are "reviews" and if you read it, they are blog articles that are selling you the product. They are not actual reviews.

Date of experience: July 17, 2019
Australia
1 review
5 helpful votes
Follow Lindsay D.
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Just posting up my shopify review on how bad my whole experience was using them.

From all of the advertising I have been seeing I thought that they must of been a good business, sadly I was wrong and it has been a nightmare.

I built a website using a shopify template which I found very restrictive, not as easy as they make it out to be. The system is very old and hard to use and making simple updates such as changing content or images proved a major issues at time.

When I sent through an email for support I did not hear anything, waiting 5 days and had to send another email, ion the mean time my business was suffering due to an unprofessional website online.

It is also very annoying that you could not just pick up the phone and call them, needless to say I waited 14 days with no response so decided to cancel my shopify account.

I noticed after cancelling my shopify account they were still charging me so I had to cancel my credit card so they could not take any further money out.

Be aware and DO NOT USE SHOPIFY

Date of experience: January 19, 2020
Canada
1 review
2 helpful votes
Follow Sylvie L.
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TERRIBLE!
April 10, 2023

Recently quite Shopify and they refuse to refund my money! $500! DO NOT USE THEM! After an hour and a half spent on the phone with them and a dozen emails. Terrible company a cash grab.

Date of experience: April 10, 2023
Minnesota
2 reviews
29 helpful votes
Follow Cynthia W.
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Fraud
June 17, 2020

Shopify is an online platform that assists companies to bring their products to unsuspecting consumers. Twice I have been defrauded by online companies out of China ie Gifthershoes and Philipspulseoximters who have sent inferior or non functioning items and when contacted for reimbursement will offer 20% percent back on the original price if you agree to keep the item. What a deal! You get to keep something that doesn't work as well as essentially not receive your money back. When you contact Shopify to complain they will inform you that they take consumer fraud " very seriously " but due to privacy issues will be unable to share with you the results of their fraud investigation. This is code for we have no intention of helping you rectify this situation and you are on your own. They clearly do not vet the companies they facilitate and when there are problems state that they are not responsible for anything that happens under their platform. I would encourage consumers to contact the FTC and other federal organizations to report consumer fraud. If it were possible to rate Shopify with zero stars I would do so.

Date of experience: June 17, 2020
Missouri
1 review
1 helpful vote
Follow Charmaune C.
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Texts
July 6, 2023

Keep getting texts about my Shopify account and I am unable to manage the subscription. I am
Not a seller! The never ending texts are for sellers! I want out! I cannot even find a buy site!

Date of experience: July 6, 2023
Pennsylvania
1 review
1 helpful vote
Follow Audra L.
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My store login failed and it's been 3 weeks and still cannot get back into my account. Angry customers

Date of experience: February 5, 2024
Iowa
1 review
2 helpful votes
Follow SL A.
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This site is a nightmare to work with. Not only is it difficult to finesse your store beyond the basic setup, they have misworded their service terms so that they can get away with DEFRAUDING MERCHANTS. This is literally what I am going through.

I am trying to cancel my two-year plan, but they are telling me it is non-refundable. However, on the website pricing page FEE and PLAN are two clearly separate terms. Plans are not even referred to in the service terms, except for cancelling at any time. There is a mention of fees in the PAYMENTS section (the stuff from customers), and there is a mention of cancellation in termination, but it is ambiguously worded and only mentions FEES and that to call in you need to contact client support.

Again DO NOT buy anything but month to month. Should you need or want to sever the ties, you will get scammed!

Date of experience: May 8, 2022
Rhode Island
3 reviews
1 helpful vote
Follow Harvey N.
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Your order was flagged by Shopify security and based on that and your follow up response to our inquiry to verify information it was decided by management that is was in everyone's best interest to not fill the order. No explanation just canceled. So I went on to the Shopify and put in all the information and their automated response was the was cancelled go to the seller. NO the seller did not flag Shopify me flagged me and I can not find out why. My response was the credit card checked out payment was made what more can I do? The payment was returned BUT THAT IS NOT THE POINT I WAS DENIED THE RIGHT TO BUY IT!

Date of experience: February 28, 2023
Nevada
5 reviews
2 helpful votes
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The builder is intuitive and there are some powerful backend features to help with selling. However it's expensive to add apps and plugins. My monthly fees are around $300.

Date of experience: July 2, 2022
Pakistan
1 review
1 helpful vote
Follow Faika H.
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Shopify FAKE SHOW $25 Fee CHARGE $39
October 20, 2023

Shopify increase price $25 to $39 and website still show $25 its a bad way to attract customer 1st pay $1 for three month and then every month $39 NOT $25 very bad shame shopify

Date of experience: October 20, 2023
New Mexico
1 review
3 helpful votes
Follow Mary S.
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If only I could give a zero to this company
February 15, 2023

Continued problems with the lack of functionality on Shopify.
"Support" from this company is a joke that is not the least bit funny--all these folks do is send links to tutorials that even when followed to the letter, the website doesn't perform. People cannot check out.
The 'Sales Channels" --are non-functional
I was charge $29 for this 'service' and after another round of non-existent support, I have moved my webpage to their "Pause and Build" plan--which will 'only' cost me $9/month for customers being unable to buy anything.
I understand now from customer complaints that this treatment is typical of Shopify--their ploy is to get customers so frustrated with not being able to set up the webpage, even with their large bank of tutorials--that we are willing to cough up some more money to hire one of their "experts" to to take over.
NOT A FLIPPING CHANCE, SHOPIFY!
Now Shopify has 'no record' of my email address associated with my account that they're charging me for at all.
I truly HATE Shopify.
Mary Simmons

Date of experience: February 15, 2023
Texas
1 review
1 helpful vote
Follow Leanne A.
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BAD. STAY AWAY. RUN
February 27, 2023

SHOPIFY will not let ur credit go after u cancel. For the past 3 MONTHS SHOPIFY has been making FRAUD CHARGES ON MY CREDIT CARD and I am no longer with them at all! STAY AWAY FROM SHOPIFY!

Date of experience: February 27, 2023
Nevada
1 review
4 helpful votes
Follow Ryan H.
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We selected Shopify to sell our pet products *******@frenchiesglobe our troubles started with the name they couldn't fix it it kept going back to my personal name I filed bbb complaints no response I tried their technical support no help they fixed it once some how a few days later it went back they kept charging both us and the customers the info kept getting lost so orders kept getting delayed their platform kept having bugs or crashing they allow any vendor to connect to your store and bill you so be careful and when some extra third party charge doesn't get paid they close your site even if it's an error on their part
Therefore I strongly suggest you never deal with them if you have issues please inbox *******@rychernandez I have started working with FTC, FCC, BBB and all Attorney Generals across all USA to bring about the biggest class action lawsuit ever filed. #boycottshopify

Date of experience: April 25, 2023
GB
1 review
2 helpful votes
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Anti American company
January 7, 2021

I cannot with a clear conscience host my store with Shopify anymore! All summer when cities were being burnt to the ground for no reason these cooperations were silent and actually donated and supported BLM because they were burning down their competition but now they want to silence the sitting president of the United States because they don't like him! Were they censoring Kamala Harris when she bailed out the same terrorists that burned down innocent pols shops so they could do it again no because Shopify and companies like them wanted small businesses to burn so people will have to shop online more! They are a Marxist company and they don't care about their sellers not all sellers are communists and they have now put sellers in a very awkward position where customers etc are saying they will no longer shop with me! I am now moving to bigcommerce not to say they are any better but Shopify have shown their true colours they aren't a company they are a cult!

Where did they get their info from to shut down the president's shops from CNN? They are using CNN to make decisions lol and anyway who are they to decide what the president can and can't say!

Date of experience: January 7, 2021
Indiana
1 review
0 helpful votes
Follow NoTenNinetyNine F.
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It is February and still no 1099-K. Every year the same thing. All other eCommerce sites have them already. NOT SHOPIFY

Date of experience: February 4, 2024
GB
1 review
4 helpful votes
Follow Andrea V.
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Hi, I'm the director of My Italian Living. I had a similar issue as the colleagues in the previous emails. Shopify is not doing enough to protect their customers.
You are going to lose "chargebacks" because:
- you won't receive any email from them regarding a chargeback. They will say that they sent one and you didn't find it in your mail box. If you ask for proof, they will answer that they have access to emails up to 15 days.
- As a payment gateway, they will deal with the customer's bank. They will send the information that they have on their system. We don't upload invoices and delivery notes on the system. Basically, they don't have any proof to show to the other bank.
- Once the claim has been closed, there is nothing to do. The bank's customer without proof of delivery will close the claim in favour of their customers and they will take the money directly from the payout... nothing to do to stop them! Shopify will advice to contact the customer that is not answering your calls or to speak with their bank. The banks are not able to deal with you unless is their clients to ask directly._ You will receive lots of emails from Shopify Customer Service regarding the ways that you should solve this problem. But nothing interesting or efficient. Their words are nice but the service is very poor.
- You will lose the money, that's it!

I will move my website to another platform.
I don't feel safe anymore with Shopify payment gateway,

Andrea Visentin

Date of experience: June 22, 2021
North Carolina
7 reviews
32 helpful votes
Follow Richard C.
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OK, you have see the advertisements and heard on the hoopla... OPEN YOUR OWN SHOPIFY STORE! So now what. Now I can right a book on the negative and the positive on this but here is a short short summary of both. First the negative side, Its drop shipping... you will have suppliers who don't ship as fast as you like so you will have problems with a customer or two because of it, you are NOT in control remember that once you place an order its in their hands. Oberlo is the system they use ( they own Shopify) but doesn't matter they run things, Oberlo I guess gets a taste of all you buy through them... and let me put it this way you have a lot to learn so get ready. Even building your store is a task, also. DON"T GO GANG BUSTERS TAKE IT EASY a little product at a time... Now the Positive side. Its a great side line for making a few extra bucks, they have GURU's who you can text or call any time and they know their stuff and they can help you on any matter.and here is some great advise they have a section where you can go and buy an existing store or a template already made up and I advise you do this
Now this was just a little taste. I wish you luck thanks Rich. debbiedapparel2.com

Date of experience: April 1, 2018
Portugal
1 review
5 helpful votes
Follow vi n.
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Dears, the Shopify have the most arrogant, racist company in the world - them treat the clients like any "idiots" - charge a high mensal fee and more transactions fee if we use alternative payments - You use the Stripe as procesor of Shopify Payments and this is available in our country too...
The reason Shopify claim them dont have to use a Shopify Payments is not any reliable legal reason, the second - we try with all Shopify listed other payments Gateways ( included a 2checkout and authorize.net) and no one accepted our website, because us is a start-up new website, so the Shopify may stop immediattely to treat the clients like any "idiots" and liar and may remove the wrong information from Shopify site, because no one of the listed other payments Gateways accept a new website. Also us subscribed the Shopify to use a Shopify Payments and for other payments Gateways the Shopify charge us a 2% transactions fees. So now we have lost a months of our work with you them discriminatory company and dont approved with any of you listed payment processors. Them are bunch of liars and arrogant staff.

Date of experience: May 2, 2017
Washington
3 reviews
6 helpful votes
Follow David S.
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Make sure your calender is marked as SHOPIFY trial version is over. They will charge you no matter what. SCAM!

Date of experience: March 15, 2015
California
1 review
0 helpful votes
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Shopify thieves
October 12, 2022

Shopify sold my domain to a "broker" who wants $6000 for my domain. Shopify helped steal my business!

Date of experience: October 12, 2022

Overview

Shopify has a rating of 1.3 stars from 114 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shopify most frequently mention customer service and credit card. Shopify ranks 383rd among Ecommerce Tools sites.

service
54
value
50
shipping
26
returns
28
quality
44
+43