Cynthia W.

Shopify is an online platform that assists companies to bring their products to unsuspecting consumers. Twice I have been defrauded by online companies out of China ie Gifthershoes and Philipspulseoximters who have sent inferior or non functioning items and when contacted for reimbursement will offer 20% percent back on the original price if you agree to keep the item. What a deal! You get to keep something that doesn't work as well as essentially not receive your money back. When you contact Shopify to complain they will inform you that they take consumer fraud " very seriously " but due to privacy issues will be unable to share with you the results of their fraud investigation. This is code for we have no intention of helping you rectify this situation and you are on your own. They clearly do not vet the companies they facilitate and when there are problems state that they are not responsible for anything that happens under their platform. I would encourage consumers to contact the FTC and other federal organizations to report consumer fraud. If it were possible to rate Shopify with zero stars I would do so.

I saw this company on Pinterest. The quality of the shoes I received was inferior and one pair of shoes came without a buckle therefore should unwearable. While the company says it guarantees your complete satisfaction it will in fact not respond to your complaints. I received a response from the merchant stating I could return my shoes for a full refund however would not supply a return address. The address on the package is of an individual in China. The shoes came not in a box but squashed together in an envelope. Despite numerous emails I am unable to return the defective shoes. This company is selling under the Shopify platform. Gifthershoes will instead offer you a 15% discount on your next pair of shoes but you will not be reimbursed period. If you want an inferior product with no customer service this is the company for you.