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Claim Your BusinessShopify has a rating of 2.02 stars from 124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Shopify most frequently mention customer service, and credit card problems. Shopify ranks 297th among Ecommerce Tools sites.
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Shopify facilitates interaction between the seller and the end customer. It's an amazing resource for small businesses to grow their client base within a short period of time. But of course you have to make a decent product first.
They keep putting my payouts on hold with no explanation. This is the second time, and it has been nearly 4 weeks with no reason given. They have a web-based customer support system that seems to just be a buffer so you can't speak to anyone directly, they only tell you that your issue is being handled with their highly trained specialists. It has caused me, and my family great harm and difficulties and I doubt I'll be able to stay open. My customers blame me for stealing money, when I can't use the money, they paid to fulfill their orders. This has been a very bad experience.
They keep putting my payouts on hold with no explanation. This is the second time, and it has been nearly 4 weeks with no reason given. They have a web-based customer support system that seems to just be a buffer so you can't speak to anyone directly, they only tell you that your issue is being handled with their highly trained specialists. It has caused me, and my family great harm and difficulties and I doubt I'll be able to stay open. My customers blame me for stealing money, when I can't use the money, they paid to fulfill their orders. This has been a very bad experience.
Tip for consumers:
This would have been a good solution for me to accept cards, but it has turned into a nightmare!
Products used:
The Shopify POS via web and card reader
My son signed up for a trial account and deactivated his account before the trial was up but he still got charged for TWO months! When inquiring we found out that Shopify created a "fake" storefront on his behalf that he never even named, used, or had any products in. They refunded one month but refused to refund the other month because it was against their terms of service to provide refunds. There's no way to delete your credit card information once you put it in there, there's no business address listed anywhere, customer service is a joke they have no number you can only talk to somebody through chat. I would give zero stars if I could. There are numerous other people on the forums that complain about the same thing.
Tip for consumers:
Don’t use it. They rip you off.
Products used:
Store for a short period of time.
Such a big company but no customer service #. Been using it for 5 years now, increased my business over 500%, sales are now in the millions but no account manager or any help except chat. They can shut your business or freeze it whenever they want (I know because it has happened to me), even if what they say makes no sense and they CONTRADICT THEMSELVES in their emails. Takes 24 hours for them to email you back when you have a serious issue, and they still don't resolve it even when you do exactly what they say. My advice: avoid this company like the plague.
After 4 years of having my business with thousands of products on the Shopify platform, all I can say is that Shopify sucks. It does not offer any protection to merchants, it is terrible at merchant's services. They never put themselves in merchant's shoes to give a solution to problems, quite the opposite! One thing on what they're really good at is TO TAKE YOUR MONEY. They don't protect you if a customer scams your business. They will scam you together with the scammer. In other words, you are on your own. I'm closing my business, taking it somewhere else, they've caused me too much loss already.
They are horrible in working with you I signed up for a trial I canceled it before trial was up well it didn't get canceled so they have been taking money from my account for months I have called 10 times just to get same instructions to deactivate my account well I have done this three times then today they say I have to pay them for what I have no clue before they will deactivate my account well I'm telling everyone I know to beware it's a nightmare
Shopify thinks that all people are stupid and can't seek a legal action against their scamming tricks. I have many evidence that this company is stealing their customers. They always create and support new scamming shops to steal people and the majority of these shops have Shop Pay as the first payment option and all of them are powered by shopify. In fact Shopify knows that some of thier customers are aware of their tricks for scamming but they are not ashamed for all their thefts. I'm a part of a group of people who have been scammed by shopify and their made up scamming shops and we will make this company shut down. Actually we have solid evidence and smart lawyers. It's a matter of time. I gave "Shop Pay" which is "Shopify" a time limit to sort this issue and I emailed them through my hotmail email and hope to hear from Mr Mario and his manager very soon otherwise your platform will be SHUT DOWN FOR EVER + you will be exposed on the BBC.
Tip for consumers:
Please don't be stupid to pay online using Shopify payment platform which is (Shop Pay) from their made up scamming shops. And don't deal with anything related to Shopify or shop pay or any shop powered by Shopify.
Products used:
Shopify and their made up shop (saunatranquil.shop) didn't deliver the TV. They are scammers.
My store login failed and it's been 3 weeks and still cannot get back into my account. Angry customers
Products used:
I thought Shopify was great till I’ve had two major issues I’ve needed them for. One took over a year and was needed for the IRS which caused me to not sleep for most nights of that year. The other was being locked out of my store for some strange reason a glitch on their end and I’m still waiting to get back in after 3 weeks!!! My store is now getting chargebacks. I have lots of angry customers, my rating is going down from 5 stars to 4.5. They’re destroying my business. Do not use them!! Find someone with good customer service that actually provides a way for you to reach them. Everything is so hidden and secretive at Shopify.
Shopify advertises "Start Free Trial". Then charges $1 per month, then in month four, charges $39 per month. There is no notice of the price escalation. It's deceitful.
Tip for consumers:
No
Products used:
Platform
I had to change point of sale system from quickbooks and they recommended Shopify. What a nightmare! The information does not map properly with Quickbooks desktop connector and nobody can figure out how to fix it. They say they will look into problem but don't. Payouts take more than 5 days to come into back. They are not charging proper tax even though I set this up properly. So many problems and not one Shopify customer service person can figure out anything. They are friendly but not helpful. If I could go back I would never choose Shopify. Terrible system and not user friendly
There's been nothing but problems with this company! I will never and I mean ever go through them ever again. They shut down my account for no reason and I say that because they haven't given me a reason. And no my payouts are been taken because of my account they deactivated this company is a scam don't use!
We are STILL waiting to hear from Shopify regarding OUR money being held by for 8 days without explanation. Small businesses cannot function with Shopify holding funds -without warning or reason.
The fact that you cannot call support or speak to a human is INSANE. They only communicate via chat or email. This is unacceptable. We are actively in the process of finding a new platform for our business. Consider yourself warned.
I used Shopify as a third-party to place an order thinking that in the event that there was an issue with my order, Shopify would assist in resolving it, but they did not. They let me know that if I had an issue with my order, I needed to contact the merchant, directly or my bank, because they are not there for assistance, I will never use them as a third-party ever again I will continue to send my business through PayPal
Nightmare of a platform! It seems like nobody gives a f… about fixing anything but they are quick to collect their monthly fee.
Shopify won't allow you to set-up your account with a pre-paid debit or credit card. They force a merchant to use their own Visa or MC. I knew this was going to be a problem when I set-up the account because it makes cancellations difficult because of their auto renew. Yes, I got burned by Shopify because I wanted to cancel and they disputed my CC and I lost. I have not used their service over a year and I was forced to pay for a service that I do not use and they misrepresented the ease of setting up a web site. My loss. Hope this helps.
It is February and still no 1099-K. Every year the same thing. All other eCommerce sites have them already. NOT SHOPIFY
We shifted from Intuit POS to Shopify POS as recommended by Intuit. Unfortunately, customer service support is very poor with this company. We seek help concerning Shopify Payments for a year ago and was never resolved. We gave-up and used paypal & amazon pay for all our credit card and online transactions. SAD to say but we have to go back in dealing with Shopify customer service who does not render the necessary services to make our business grow. It seems that everyone in shopify customer service is very irresponsible in resolving important issues of their sellers/subscribers.
TO INTUIT... why did you entrust us to Shopify.
Not easy, happy to take your money with no help. Huge waste of time and money. I have had much more success with ebay
Products used:
Jewelry
Shopify facilitates interaction between the seller and the end customer. It's an amazing resource for small businesses to grow their client base within a short period of time.
But of course you have to make a decent product first.
The account I had was closed 8 months ago, they completely misrepresent this b.s app, I look at my bank account these scam artists took 380 dollars for a year subscription, 8 MONTHS ITS CLOSED, NOW I CAN'T GET A HUMAN BEING, CAN'T GET ANY HELP, THEY HIT MY ACCOUNT 5 DIFFERENT TIMES UNTIL THE PAYMENT WENT THROUGH!
IM BEYOND INFURIATED RIGHT NOW I WANT MY MONEY RETURNED IMMEDIATELY, THESE PEOPLE HAVE SOME GAME!
DO NOT DEAL WITH THEM AT ALL
This company is a joke. They charge extra for "priority" support. I'm currently on their priority support and have been waiting and listening to the godawful hold music for 45 minutes. The support people that finally answer are working from a script, full of "please thank you for kindly waiting while I put you on a brief hold once more" while they try to understand your question. None of them have any knowledge of the product and can't answer the simplest questions. The product is full of limitations and you are basically on your own except for irritating, screeching hold music. If I could give this company zero stars, I would.
Products used:
Shopify ecommerce
Shopify increase price $25 to $39 and website still show $25 its a bad way to attract customer 1st pay $1 for three month and then every month $39 NOT $25 very bad shame shopify
Products used:
FEE
They don't tell you that you have to initiate search engine registration, so I went thru the entire trial period with no hits at all. Stayed on the lowest cost option and do some research on how it's done manually. Start the process and 90 minutes later, after updating descriptions and SEO and registering for an analytics account, etc, etc, etc... I come to find out I can't even get registered on search engines without upgrading my account from 'less-than-basic' to Basic. This is in spite of being willing to pay a higher per-transaction fee for the lower cost of a 'let's try it out' plan.
Let me say that again - They BLOCK search engine results unless you pay for a higher tier - even if you don't even know if it will be a productive marketplace for you. And you don't find any of this out until you create the account and set up the site!
Brutal policies. They will actively HURT your sales opportunities until you pay them EXTRA (not just the 5% transaction fee, but even more), just to act like a company that cares about your success.
Shopify had wires crossed about a dispute which I filed as an item, not received. Shopify gave the merchant the message that I told the credit union received a damaged item. Shopify tries to deny that they get involved in dispute cases. The situation got very ugly when the merchant blacklist me as a scammer because according to the screenshot the bank claim I filed a damage claim. I got proof that my credit union filed for an item not received. The item may have been a preorder but October 9 is when I ordered them and the item was promised in late November and I filed the dispute on November 29. The merchant received notification I file the dispute days after I filed the dispute. I don't know why I am being blamed for everything if the merchant goes back and reads the email I sent her on November 21 I was then trying to cancel the item and I asked for a refund then. I feel if she was so easy to work with then why was it so hard for her to understand I didn't want the item? I feel like she was trying to force me to take the item when I asked her to refund me on November 21st. When is this going to be justified and when will my name be cleared? I did the right thing by asking beforehand for a refund before filing the dispute on the 29 of November. I never said either I didn't like free companies either because of my problem but it seems some of the boutique owners friends and consultants are attacking me by bullying me and harassing me over this. Plus the owner of the boutique friends and consultants are kicking me out of facebook groups that they own. I am not a scammer. I have consumer rights and this matter will go on record with the consumer affairs
Tip for consumers:
I like to have my name cleared if Gina Buchanan is a good person and outstanding citizen. I also like that she would have communicated with me not seen me as a threat to her buisness whatsoever. I don’t even know why I got treated this way. I never did anything to Gina or Shopify nor 3 rivers federal credit union to make them think that I am shady or cruel person. I have been a valued customer with my credit union over the past few years I am very disappointed over this manner
Products used:
I didn’t get the leggings the month they were promised . The situation became complicated when she got the message that I received the leggings and filed a damage claim which I never told my bank that I received them nor filed a damage claim . Her supplier whatever supposedly responsible for getting stuff shipped in a timely manner . Leggings were promised late November I ordered them October 9 according to screenshot. I also asked for a refund because I got tired of excuses on November 21 the leggings then wasn’t in my possession. She got the leggings which I had was promised . I can’t even be a business owner over this manner because her associates feel I’m a scammer
Continued problems with the lack of functionality on Shopify.
"Support" from this company is a joke that is not the least bit funny--all these folks do is send links to tutorials that even when followed to the letter, the website doesn't perform. People cannot check out.
The 'Sales Channels" --are non-functional
I was charge $29 for this 'service' and after another round of non-existent support, I have moved my webpage to their "Pause and Build" plan--which will 'only' cost me $9/month for customers being unable to buy anything.
I understand now from customer complaints that this treatment is typical of Shopify--their ploy is to get customers so frustrated with not being able to set up the webpage, even with their large bank of tutorials--that we are willing to cough up some more money to hire one of their "experts" to to take over.
NOT A FLIPPING CHANCE, SHOPIFY!
Now Shopify has 'no record' of my email address associated with my account that they're charging me for at all.
I truly HATE Shopify.
Mary Simmons
I have tried for several days to get my website going - I just keep running into multiple roadblocks when it comes to customizing it for my needs. The worst thing is I've spent around $400 for a theme and fees and gotten nowhere because of their terrible UI for non-developer types.
The custom templates don't update, the metafields and meta definitions is a totally confusing way to try and have custom items in your shop.
I can't believe they're allowed to take your money and not refund you when you want to walk away from their crappy platform - even if you never published the site to begin with - it's just a big scam and they prey upon small business owners trying to do things themselves. If I had someone pay me for a product and I didn't deliver - I would be sued and forced out of business - shopify has done this over and over again by the looks of these reviews - but good luck going after Shopify alone. Maybe someday a tort lawyer will get a class action lawsuit against them and I would happily join in on that.
Products used:
Did not actually use any of their products.
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