Shopify

I ordered a item that was suppose to be sameday shipping and its been 2 weeks and I still can't get any info on it. No response on from customer service if that what you want to call it. Total all around horrible company!@

I paid for an inactive Shopify store for 6 plus months as I worked on my website. Now that I'm ready to activate my store, Shopify can't reactivate it. Their tech support was a joke, as they kept telling me to repeat the same steps although they weren't working. They eventually stopped communicating with me, which I guess means time to litigate?

I had a problem logging into my account. I contacted customer service through chat, that is because Shopify makes it impossible to talk to a real human. I talked to Marvin, possibly the most incompetent Customer Dis-Service person I have ever seen. After an hour plus of chat that went nowhere, he said he would escalate the issue and that I should expect an email from someone to help me resolve the problem. Ten days later, yes that is 10 days later, I get an email telling me that help has arrived. If I had not resolved the problem on my own, I would have been out of business. This is not the first time this has happened but this time it was the worst time. I truly would not recommend using Shopify by anyone since their customer service is the worst. If you have a problem, you are out of luck and on your own. What a shame, they went from being truly good to being the worst in a matter of two years. A victim of the pandemic.

I have an online store created with Shopify.
They are very quick to charge fees and process chargebacks in our disadvantage, their customers paying their bills...
I am not thrilled at all with their business conduct.
The platform is not easy to use and do not particularly like it.
I will consider moving to another platform.

I ordered a watch from Oliver Coen on November 23 which was supposed to be shipped within 24 hours. When several days passed, I sent an email asking when the watch would be shipped. It was ignored. Several days later I sent another email. This time I was told the shipment would be on Monday of the following week. When it still wasn't shipped, I cancelled the order and notified UPS. Despite 2 phone calls, UPS delivered the package, which was in a torn box. UPS has not picked up the unwanted and damaged package and Oliver Coen did not credit my account. Order # *******

Building a website was impossible for me. Terrifying actually. Just when I thought I was all set there would be something else needed for the site. I would have to again expand my learning curve. I was introduced to Shopify. They are so-o-o- helpful. They have applications that all the others do not have that help promote your site, build your site and covers all things that are needed. Any thing you are stuck with and do not understand they will help you personally 24 hrs. Per day.

They don't care if their sellers are scammers or something, the just want to get the commision of every sell. I my case I bought a product in a shopify ecommerce but the seller never send to me the product and dont reply my messages. I contact with shopify support but they only make waste my time and never help me.

This company sucks, I have paid for my domain name and product and can't access my store. They locked me out so I can't even erase my name. Are they only doing this to poc or just me I wouldn't recommend this "company" to a. The last picture is the only time they "attempted" to fix the situation while being sarcastic and really not completing the job I paid for‼ Very grateful for sitejabber for allowing me to post and room for my proof.

Shopify.com reviews its a bad place to build a website or sell stuff. There is zero phone support only endless online chat, and endless back and forth emails. Stay way from shopify.com if your looking to build a website or sell stuff.

Shopify advertises "Start Free Trial". Then charges $1 per month, then in month four, charges $39 per month. There is no notice of the price escalation. It's deceitful.

HORRIBLE customer service! I've been dealing with them for an entire MONTH now. They pass you around to a new support advisor constantly, I've spoken to at least 10 at this point. The absolute worst customer service experience ever.

As a seller, I used Shopify as my main storefront. For about 2 years everything ran smoothly. Then there were 3 transactions of a buyer that screwed me overusing a stolen credit card. Not only did I get screwed on the merchandise valued at $1200, but Shopify also withheld a balance of $2500 and any further money that I received. I had to shut down my store since Shopify held all sales money. To add insult to injury, Shopify wouldn't even let me communicate with them unless I made a fee of $10 a month to access my account. I was totally outraged and complained to them in every means possible and all I got from them was boilerplate BS responses. Finally, after making threats publically on Twitter to my 110K followers they released the money owed to me without any explanation after 9 months! Any seller that uses this POS company be warned!

They are horrible in working with you I signed up for a trial I canceled it before trial was up well it didn't get canceled so they have been taking money from my account for months I have called 10 times just to get same instructions to deactivate my account well I have done this three times then today they say I have to pay them for what I have no clue before they will deactivate my account well I'm telling everyone I know to beware it's a nightmare

Shopify asked us to provide invoicing and names of our suppliers, ids of beneficieries of a corporation, etc.
Which is in violation of privacy and conflict of interest. They said it was standard procedure. Really?! Adios amigos! I reported to BBB and am fine taking my business elsewhere.

The account I had was closed 8 months ago, they completely misrepresent this b.s app, I look at my bank account these scam artists took 380 dollars for a year subscription, 8 MONTHS ITS CLOSED, NOW I CAN'T GET A HUMAN BEING, CAN'T GET ANY HELP, THEY HIT MY ACCOUNT 5 DIFFERENT TIMES UNTIL THE PAYMENT WENT THROUGH!
IM BEYOND INFURIATED RIGHT NOW I WANT MY MONEY RETURNED IMMEDIATELY, THESE PEOPLE HAVE SOME GAME!
DO NOT DEAL WITH THEM AT ALL