I ordered a watch from Oliver Coen on November 23 which was supposed to be shipped within 24 hours. When several days passed, I sent an email asking when the watch would be shipped. It was ignored. Several days later I sent another email. This time I was told the shipment would be on Monday of the following week. When it still wasn't shipped, I cancelled the order and notified UPS. Despite 2 phone calls, UPS delivered the package, which was in a torn box. UPS has not picked up the unwanted and damaged package and Oliver Coen did not credit my account. Order # *******