Shopify

I have created multiple stores for people as well as my own shop and I have had no problems. They have been updating the company for all the years Ive been present. I seen some bad reviews saying they "bought bad stuff from shopify"? I think they mean they discovered a bad store owner that uses shopify for their web hosting services. Shopify is not in charge of sales or sending any of your items. But for anyone looking to sell products this is a great start

Someone hacked our store because Shopify's log in process is not secured. Bad people went onto to our store while it was on pause and somehow charged over 5,000 that Shopify is saying I have to pay. Again our store is on pause so no activity should have been allowed. Shopify is negligent because the way people can take over your online store seems like a simple process. I will continue to voice my stance on as many reviews as I possibly can to warn potential prospects to know about the bad business practices of Shopify.com Check with them to see what they do to protect you as a customer before you invest in their services. Thanks

If I could go back and not use shopify I would never touch their website.

Just posting up my negative shopify review so others can read it and hopefully make the decision not to use them.

I needed a website for my small cafe and saw all the advertising that shopify.com was doing so thought they must be good, oh how I was wrong. When I selected a template and made text and image changes to it would never save, the website was very slow at loading and would not load properly on mobile phones that we were testing on.

The support you review from shopify is terrible, they simple do not care and tell you to watch a youtube video to fix the problem.

We have since cancelled our website with them but they continue to take money out of our credit card without our authorization.

I hope this review of shopify helps other users not to use them and go elsewhere.

Their business processes for handling payouts for sales is not ideal for businesses who have existing business and are just moving to shopify. They mark everything as questionable and require documentation supporting your business after you have already converted. They should make this part of the conversion process.

Shopify facilitates interaction between the seller and the end customer. It's an amazing resource for small businesses to grow their client base within a short period of time.
But of course you have to make a decent product first.

Shopify has been instrumental in helping me launch and grow my e-commerce business. The platform's user-friendly interface, customizable templates, and robust features make it easy to create and manage a professional online store. I appreciate Shopify's comprehensive suite of tools, including inventory management, order processing, and marketing solutions, which streamline operations and drive sales. Moreover, the platform's integration with third-party apps and services enhances functionality and scalability. With Shopify, I have everything I need to succeed in the competitive world of e-commerce, and I'm grateful for the support and resources it provides to help me achieve my business goals.

They are strict with their policies but they listen to merchants too.

I have been using the Shopify platform for my and my client's businesses for 7 years already. I've seen a lot of improvements since then. Obviously, customer support isn't consistent. I had my own amazing support experience and some really bad experience and that's not enough to give them a negative review.

I personally know other business owners internationally and locally who use Shopify and don't have issues with the platform. Maybe we're lucky, but that's my experience with this company.

LOVE LOVE LOVE shopify!
The only downfall, is the price... it's a bit up their, but honestly worth it. If you're ready to upgrade your business, shopify is the next step. Their blog is also amazing and full of educational posts, as well as their forums! Great community, awesome staff. (cut my plan in HALF when we had a rough time, not it's cut by %15 since I'm doing better) Love them. Always improving the way you can present yourself to customers.

:) 5 stars!

After spending hours opening my store. I contacted all of my customers to let them know. One of my customers went on and placed a large order. The next day Shopify closed my store. Stating it was too much of a risk for them. Now they are dragging their feet on issuing a refund to my customer. There is no direct number to contact for customer service so in order to speak with someone you have to chat. As a business that handles customers small business we should be able to calm and speak with someone when there is a problem. I ended up going with Go Daddy not had a problem. I'm able to call when I have any issue or don't understand something and they are great with helping.

Shopify won't allow you to set-up your account with a pre-paid debit or credit card. They force a merchant to use their own Visa or MC. I knew this was going to be a problem when I set-up the account because it makes cancellations difficult because of their auto renew. Yes, I got burned by Shopify because I wanted to cancel and they disputed my CC and I lost. I have not used their service over a year and I was forced to pay for a service that I do not use and they misrepresented the ease of setting up a web site. My loss. Hope this helps.

Read all the negative reviews! They are the worst I've seen in 25 years of running my business. If I ran my company like Shopify runs theirs, I'd be a janitor somewhere by now. Without question they are the worst when it comes to supporting their store owners. Particularly disturbing is their propensity to keep your money for disputes that only they claim to be witness to. IMO, they are more fraudulent than the few scammers they seem to be so worried about. Thank heavens I control my website so I can say adios. Buh-bye. If you choose to roll the dice with these unscrupulous, bureaucratic, incompetent people, then make sure you use your own separately registered domain and then point it to your store. That way, when you get fed up like so many of us have, you can at least bring your new customers with you. Also, insist on going with a payment processor that takes calls. I assure you Shopify does not. Their chat support is laughably bad too. You've been warned.

Shopify promises 24/7 assistance but, it is impossible to get someone to help you. I have been trying to resolve an issue for several weeks and it takes days to respond to an email Currently our website does not work and they are unwilling or able to help us to resolve the issues that would get it working again. No one cares, no one takes notes from one interaction to the next. No one will EVER pick up the phone to have a conversation or answer questions. They are holding our account hostage and we are paying for it. Awful, uncaring service. Worst service I have ever received from a company EVER. Beware and move on to another company if considering this type of service.

Not sure why there is all this Shopify hate here since i've used them more then once and they have always been amazing.
The best thing about them is the free ebay importer - and I love the new buy buttons, since for $9 a month you can sell on any site. I haven't needed much support but the fews times i've contacted them they have been fast in responding.
Highly recommend them.

We were planning to buy a new theme from Shopify and get started with their monthly program. However, in the nick of time, we discovered that they require us to pay their merchant card fees, which were 2.9% plus 30 cents per transaction. This is a high rate, one I didn't want to pay, since we now pay 1.9% with Chase.

So we asked if we can use our merchant card processor. YES we can, BUT they will charge us an ADDITIONAL 2% per transaction if we do that. This is just plain hardball, forcing you to pay their high rates. We don't do business with companies that use unethical business practices, so this ended the possibility for us.

Be careful if you are considering this company. We saved thousands of dollars per year by getting the lower merchant card rate. You will lose a lot by using this service.

Never received my refund after not using there service. Definitely a scummy company. Will try to keep as much of your money as possible even if you don't use there service. Extremely slow customer service really shows there idea of how important there customer base is.

I ordered two products from them. One was what I ordered. However, the second one was a very cheap substitute and unusable for what I wanted. I checked my order invoice and it was correct. The invoice that accompanied the products was changed to a cheap product that I did not even know existed. It has been a week since I received them and wrote their help line to get this straightened out. From the reviews I've read, I believe I've been had. They are a rip off retailer.