Shopify

Still waiting for issues to be 'resolved' weeks later. Customer service is spiralling downhill

All around terrible

If I could write them a zero I would. They are the worst platform for small business they don't care about your business they only a care about their pockets. So on 11/12/22 I received an email from Shopify legal department telling me to remove items that they believe were trademarked. I immediately removed those items and responded right back to their email stating this, they then got back to me a day later stating I know I need to remove another set of items that they believe to be trademarked. I am mediately found those items and remove them and responded back to the email. Two days go by without hearing back from the legal department and now my website is shut down. I emailed the legal department back after finding out that my website was shut down no one got back to me for two days again stating I now have other items that they believe are trademarked I removed those items which were actually licensed and I am allowed to sell them but I removed them anyways just so that my website would be back up. I let them know this and it is now been three days with my website shut down so I'm not getting any business losing lots of money. Now it is hey Friday and I know that their legal department will not get back to me over the weekend because they could care less about my business so now Monday I email the legal department still hearing nothing back from them I contacted support and all support can tell me is that they can't handle this issue the legal department needs to and that someone will reach out to me. Well two more days go by and still nothing from the legal department it has been a daily chore of mine of contacting the legal department and Shopify support on a daily basis with no help at all and still no response from the legal department. Now it has been a week 11/22/22 with still no response and Black Friday is in two days. I am losing so much business yet they are still having me pay for their services which they have not provided.

They are legal theives with their policy - Stole my money frm a Subscription I paid in advance $300 I closed out my company cause business was not going well and they did not refund me the addtional months I had paid in advance. They said due to their 30 day policy. The are lega thieves! DO NOT USE SHOPIFY! HIGH NOT RECOMENDED!

Yin H
5:29 pm
Hello there,

Yen here from the Shopify Support Team. Thank you for sharing this document and taking the time to reach out to us regarding your request for a refund on your annual subscription that was issued on April 13,2023. Please note that refunds are only issued within 30 days of the bill being issued. I understand that this may not be the answer you were hoping for, but as more than 30 days have passed since the bill has been issued, it is considered to be well into the start of the long-term billing cycle. I genuinely empathize with your situation and the desire for a resolution. However, it's important to note we must comply with our refund policy. If you have any questions or concerns, contact us back here, or reach out again to our Support Team.

Best regards,
Yen | Shopify Support Advisor

My message to them:
So I basically got robbed from Shopify for Months I paid in advance that I can not use perfect, I will give Shopify I very negative review and post how awful your company is on social media and I will never use you guys again this highly disrespectful and abusive to clients. This is Theft! A policy made to be a legal theft!

This company took money off my cash app card and I hadn't even ordered anything never even heard of this site like wtf I'm so fn mad like it was 3am

We bought a theme through Shopify and realized that the theme we bought was not going to work for us. So the day after, we contacted Shopify and told them we aren't going to be able to use this theme since it's not going to meet our needs and would like to be refunded $330.30 for the the theme.

The issue here is that Shopify does not state this at check out or when you're shopping through themes. Shopify only mentions it after the fact and when you file a dispute, only then they show you their policy hidden deep in their "Fine Print" that all theme sales are final. This is how Shopify makes $6.5Bil/Year and their CEO making an average of $12.3/Mil/ Year in revenue by finding ways of scamming you! Comcast/Xfinity is an expert at that!

Long story short, we are already disputing this with our credit card issuer to resolve this. But Shopify now told us after 30 days of disputing this with Shopify that all sales are final even though we were guaranteed on several occasions/chat sessions that a refund was being issued!

My advice is, go with another website for your store. We already use IONOS and there awesome! Their billing is straight forward and there aren't any issues with refunds should you come across requesting one.

Plus look at all the reviews here, they're so bad we should have read reviews first before opening an account with Shopify. So, ya shop at your own risk.

And my advice, if the CEO in any company is making more than $5Mil a year in salary, don't trust that business, go with it if you must, but be carefully how you spend your money with that business, they will find a way to screw you over.

Either way, the house always wins!

I tried this shopify along with using DSers and Aliexpress to become a drop shipping business from CA. I started with my account last year 11-1-2022 upto 11-1-2023 I tried canceling with them and nothing this site does not allow you to close your account I had 700 items on this website nothing sold I was $25 USD dollars cheaper than Amazon & ebay it has been a year I wasted my time I did the listings & registration correctly they always collected the $105.00 each month on the 1st. I had to report them to my Chase bank the number provided online for customer service is a crock it is a call center from India they sell other services it was awful this shopify & Temu website is bad! To the core they come from China, Korea and Hong Kong. Do not do any business with this shady company all reviews that show positive are lies they created those reviews I lost $1,260.00 plus the $3.00 from the beginning for the first three months, They kept collecting $ from my bank so I finally went this 10/28/23 to close my business bank account so shopify cannot have access to it anymore I had to reopen a new banking account with Chase Bank but I lost all that money their online contract is a legal solid money stealing contract you agree with at the beginning not knowing you cannot cancel the account with shopify. This 11/1/23 no money was taken from my new bank account this makes me be at peace. Don't let this happen to you I am a widower with two children I was trying to better my income & I had to learn this hard lesson. I wouldn't want anyone to go through this, I was a sucker, Never again! Youtube people who swear about this is full of malarkey, They are getting paid from shopify to create commercials on youtube, smart thinking but dishonest I don't understand how these youtubers can sleep at night creating harm to many of us in the USA. They should be band. If you have the same issue as I did close your bank account and reopen another so shopify does not have any access to your bank account, I threw away all online banking statements since I had closed my bank account so please believe me or go ahead and lose your money to these thieves see what happens you will remember my words

Nos escribieron de shopify de la division de Trust & safety que habia una violacion a las rerglas de shopify payments en 4 de nuestros productos. Uno de esos productos esta en nuestra tienda online desde que la abrimos hace 5 years. Y ahora quieren verificar informacion de esos productos y nos retenieron los pagos hasta investigar. Llevan más de 4 días y nadie en soporte tecnico nos puede ayudar. De verdad no recomiendo que utilicen a shopify para abrir una pagina web.