EnvatoMarket

I purchased a Wordpress theme called Listify that cost over $100 CAD via themeforest.net which is part of Envato. Does not install due to missing CSS files. Many of the folders include a readme file or lines within the source code that state free software GNU - can be modified and redistributed. The developer has packaged these free files with s few of their own and charge over $100 CAD for the download. I would stay away since Envato refuses to refund when I made a request only 2 hours after downloading the zip file.

It used to be a great site, but now they sell a bunch of plugins that don't work. No one monitors this, and they don't issue refunds when requested. I don't recommend it.

The worst experience and customer service ever! The plugins and actions are bugged beyond belief. Be careful! Don't buy anything from them; their customer service is shockingly bad. They are unresponsive and unhelpful, leaving you stuck with broken products and no support. Avoid Envato Market at all costs if you value your time and money!

This used to be a reputable company. They use bots instead of customer service. Same scripted responses with no avail of fixing the issue. They have some huge security issues which is frightful. You can authenticate yourself through google and facebook only to have fraud alerts on your credit card you will have to rectify. I have contacted the author of this wordpress theme. Sadly Envato has full control, meaning they can stop authors from making money do to their bot security that locks out legit customers.

They're holding my money indefinitely and keep throwing around the word "ASAP" in regards to refunding me. They sold a product that I cannot use and it has been 7 days. The original author never responded to my inquiry asking for support. Why do you get to hold onto money for so long? Go anywhere else but here. The authors can ignore you (despite advertising support is included) and Envato will string you along and not refund you.

I purchased from them soft software Themeqx Larval classifieds paid extra for support. Well I tried to install for a month reached out to support for 2 weeks never heard anything. I filed a dispute with them for my money back. The author Themeqx refused to refund. So, I disputed that. Now Envato says pretty much oh well not getting your money back. Keep in mind the software has every resource it needs and versions and no support I paid for. Next credit card dispute and fraud charges. If anyone has Themeqx address send it to me please. They seem to hide and don't want to be found.

Logging into my account I can see the product however it took Envato 2 weeks to find the product and it's not been 3 weeks and they just stopped responding to emails altogether. The issue is a simple fix however no one seems to be working on existing customers vs focused on sales only.

Regrettably, after further investigation, I'm using my discretion and will not be rating more than 1 star. Unfortunately like all customers, I have a number of internal policies in place which, for my own reasons, I do not divulge.
I sincerely apologize for not being able to rate you more than 1 star thank you for your understanding.

If you know, you know. You know.

Anyway - you disabled the account straight away and won't allow us to purchase themes. Will shop elsewhere!

They're a fraud company. I made a payment for a purchase and they conveniently locked my account after payment was debited from my account. Their Customer Success team sucks and I have been duped off money it seems. No response from them for over 5 days. My invoice and purchase code everything is out of my access.

Purchased a theme from them, license code did not work when registering theme, got locked out of account, customer service did not fix the problem, after 3 attempts. It wasted 2 days of time to try and wait for them to act, and 2 days lost! Too bad for the authors of the themes! Go elsewhere, Envato is just not providing the service!

Envato immediately locked me out of my account when signing up to purchase web design themes from Theme Forest. Then, they took over THREE days to respond to my help desk tickets of which I had to make multiple. This caused a client of ours to churn because we were unable to get them the theme they needed in a timely fashion and this was thanks to Envato.

I regretted to pay for the subscription and downloaded their theme on my Shopify, the themes which claim how great they are for Shopify are totally a lie. Wasted my time on editing it and published it then realized it isn't even compatible to Shopify at all. And envato refused to refund after I finally found the way to reach them. Hope no one will be scammed like I was again.

I have Envato account for many years and I never had any problems. But, recently I bought a WordPress plugin that doesn't do the thing the author claims so it is useless to me. Since the author of the plugin refused to refund my money I ran a dispute on PayPal and the dispute was solved in my favor and my money was returned.
Now Envato doesn't want to unblock my account so I am unable to use any of the items I previously bought on Envato - for example, I cannot update my WordPress theme because of that.

It's blackmail and deserves a lawsuit!

Since I was using a VPN when I logged in to envato and made my purchase with a credit card, my credit card company declined it thinking i was in new zealand so I informed my credit card company to approve the payment and then went back into envato to download my product. I downloaded it just fine, but when I logged back in to get my code, they had locked my account. After contacting customer support they said they deleted my account with no explanation.

Envato aka Themeforest allows theme designers and developers to sell their themes for a percentage. There is no try before you buy so if you buy a theme that has sold 48k times and expect it to be good, and it turns out it isn't that great and even though it says it has features you want they aren't exactly what you want and don't work how you want them to work- their refund policy is denied. However, If you leave a review of your purchase that is negative, they will refund your money which means your negative review is removed and thus protecting their theme resellers from that review affecting their sales. Pretty dishonest.

If you are thinking that the reviews here by others are sour grapes & exaggerations, then think again! I purchased themes from them because I liked the look of them. No time limits & all had lifetime licenses. After purchasing & downloading, I went to install the themes onto a test platform to see how they would look only to find that the lifetime license had expired leaving me several hundreds of Pounds out of pocket. Out in claims for refunds, only to be ignored by the sellers. Raise disputes on each only only to be ignored by Envato! Now waiting for my solicitor to send them notice of legal proceedings to try to get these scammers into coughing up my cash that they stole with their lies & misleading trading practises. Avoid at all cost unless you don't mind your money being taken for nothing in return - in which case send it directly to me as at least I am honest about what you would get in return for it!:-)

This website not trusted.

Bethought request for refund money the refund money
When you invest time and money on your website.

I was purchase a them for themeforest.net but after 1 moth purchasing the theme thy mail i have successful process to refund.

So how customer can trust this website after purchasing they sleeping 1 or 2 month the work and send mail refund successfully

This website require big legal action.

No professional team and support system is very exponential.

I find to contact us form to support team but the option not showing in my dashboard.