This used to be a reputable company. They use bots instead of customer service. Same scripted responses with no avail of fixing the issue. They have some huge security issues which is frightful. You can authenticate yourself through google and facebook only to have fraud alerts on your credit card you will have to rectify. I have contacted the author of this wordpress theme. Sadly Envato has full control, meaning they can stop authors from making money do to their bot security that locks out legit customers.