Here’s what consumers have asked with answers from EnvatoMarket staff and previous consumers.
They are not wrong, stay away from envato - rip off no refunds on faulty products
Please file a complaint here: Tell them your story, how you were tricked and how is Envato lying and manipulating their customers. If ACCC will be busy all day with that, they might actually do something about it. https://www.accc.gov.au/contact-us/contact-the-accc/report-a-consumer-issue Or https://www.scamwatch.gov.au/report-a-scam