EnvatoMarket

I just bought a website template on Envato and it was falsely advertised, half of the files were from an old previous version that had problems, which were not resolved. When I discovered this I created a chargeback in PayPal and Envato swiftly blocked my account and I received this email:

"Your Envato Market account has been automatically locked as the result of a payment dispute or chargeback.
Access to your account and items will be locked as a security precaution until the matter is resolved.

If you are the legitimate owner of the PayPal account please contact the Help Team (https://help.market.envato.com) so we can assist you.
Please be aware, this dispute or chargeback will need to be closed before your account can be unlocked, so you may like to do this first.

Regards,
Envato Market Team"""

I can understand them not wanting people to steal their products, but this is robbery.

The locker does not work, only the social share, so do not buy through the locker. I asked for a refund and was not attended. I didn't even get a response from the programmer. I asked the envato to intervene and they didn't help at all, they asked me to show that it didn't work, to make a film, a giant job, and what reason would I have to ask for a refund? I didn't even get a response from the programmer. I was at a loss. That is, do not buy.

I paid $60 and downloaded a theme that didn't work with my hosting. I requested a refund twice and it took them two weeks to get back to me. Once they did they said that they, of course, couldn't give me a refund because it was downloaded, but then it was "removed from your downloads page and all licenses associated with the file are now void" since they gave me a credit. So of course they can void downloads but they won't actually give refunds for them, even if they don't work. Stay away.

I would like to review a scam I encounter while trying to purchase a theme for my business website, The scam in question is called market.envato.com. It is a scam, they sell bogus themes that do not work, they promise a money back guarantee but when you want to claim that money back guarantee they become very rude, like most scams, and they do not give you back your money. Like me, I have lost over $100 with this scam, I purchased a theme and installation that was a complete sham, didn't work at all.

Watch out for this scam

Purchased first script, full of bugs, let it pass. Recently purchased a script, which was broken, not even able to install. Non existent documentation and support from author, offered store credit after numerous back and forth emails with Envato, instead of cash back. At the end made feel as if theyre doing me a favour, while defending the author saying script is operational, requiring only some changes in code. Bottom line, never again. If youre lucky and happen to get a good working product, well in. If any issues, in most cases seems thats the case, youre on your own.

Not worth buying from this site. It is not possible to return the product within 14 days, which seems to be against the general law of buyers.

I am disappointed with the turn of the case with the return. In all other places where I bought this type of products, there was no problem with returning within 14 days and here it is.

I went to Envato to purchase a bundle pack of After Effects presets. Upon creating an account and finishing in the checkout, my account was suddenly locked. Annoying, but not the end of the world. You know, it happens. However, after filling out a ticket to have my account unlocked, I was informed that my account would instead remain locked. I insisted that all I had wanted was to purchase a couple things, but to no avail. When I inquired as to the reason this might be, I was told that they were unable to disclose that information. What kind of company refuses to unlock a customer's BRAND NEW account in order to make a purchase? The employees I spoke to were unhelpful, apathetic and the company as a whole seems to care very little about the treatment of their customers.

SuaveMy experience with Envato was nothing short of a 2 month train wreck. They promise the world and deliver you a To-go box of garbage!
I purchased a Theme from them and then it was my problem to set it up and put it all together. I paid for the "Extras" since I am not a computer sauve person and they wanted me to pay more and more. It was an absolute disaster trying to get a hold of anyone on the phone.
All the emailing and trying to coordinate with my designer - who also shared that she has never worked with such an awful company - took way too much time and effort considering what I received.
Please stay away, you will thank me later!

I initially gave Envato a poor review, but my experience with their customer service has led me to revise my original review. I made a software purchase, and I initially could not determine how to download the software. Frustrated, I rated Envato poorly. I had second thoughts the next day, and I reached out to their customer service. The reply was quick, professional, and very helpful. I found their purchase process cumbersome, but eventually made use of the software. I will be cautious to use them in the future due to the many poor reviews.