EnvatoMarket

Downloaded video comps from Envato... all good, client approved. Paid for Hi res versions via PayPal, from Envato, went to download only to find I had been locked out of my account. "As a security precaution you need to confirm ownership of your PayPal account to access Envato Market. We've sent an email to xxxxxxxxxx which contains a link to re-enable your account." I received no email so I contacted via Envato Help because there is no phone number you can call for help. Finally got an reply that was no help. 5 days later still locked out of my account and cannot download the files I paid for. Had to find all new video files from another company. Client not happy as they had approved and then had to approve different videos at the last minute. Envato wasted days of my time and nearly cost me a very good client. On the up side I will use Videezy again.

I deposited money into my account, spent a little of it and came back a year later only to find that the money in my account had "expired" and Envato had taken it out of my account.

How is this a legal business practice? It's my money, that I deposited into my own account... That's like your bank taking your money from you if you didn't withdraw it in time. What a scam. I'm also filing a complaint with the BBB as this is a really shady business practice that has to end.

Do not support this business.

I bought and installed a Wordpress theme which did not work. I went through themeforest net, with company name Envato from Australia. The creditcard payment was processed though Salt Lake City USA.
They use fake 'reviews' for there products, my negative one did not appear. If you claim a refund, you will get the answer that 'you have to wait five days for yhe author of the theme to respond'. Will report to the police tomorrow and start the process to get my money back through creditcard insurance.

Be careful with this company - They say you can cancel your subscription but will not refund. So basically they collect $$ from you, will not refund and that indemnify them from providing a minimum service

I purchased Bookly Pro but the instructions to retrieve the product code did not resemble the pages I saw. I hovered as they advised, but no dropdown menu. They appear to have no support and none of the request for support forms I completed were confirmed as a case log. I then phone them but a voicemail requests I leave an email address. Can't wait to get Bookly Pro because I paid for it over a week ago and now its stuck in a dispute process. Many of their refund policies contravene local laws. A phone call or email would have prevented me writing this but this company logo should be skulls and crossbones.

They doesn't warn you properly that you will be charged with hidden costs called 'handling fee" for your buying what is a disgusting extra profit-earning method for them to trick the customer if you need a just a cheap item.

You only realize it when you already downloaded the item with the bills, but can't get a refund if you downloaded it already. I'm buying content from marketplaces for 20 years, but never ever had a customer-hater behaviour like this. Never.

I ordered a video player for my website and was unable to get the damn thing to work--
Couldn't get $#*! out of their lousy customer service... after second day requested refund and guess what? Yup- they wouldnt return it... they wont even talk to you. Once they have your card number or paypal they take and wont refund $#*! back to you... they think their products are all that but their products are junk... look on internet for other products... plan on losing money to these thieves...

I ordered an Envato product by mistake.
I did not activate it. In fact, I did not even download it.
A request was made to Envato to refund the money paid to them as the product was not even received by me.
The reply that I received was shocking, to say the least.
They claim they will give me a credit against any future purchases but will not refund me the amount paid. Also the credit will expire in 12 months.

I am giving them a 1 star: not for the quality of their product as I never used it, but for their uncouth, unfair and un-American business practices.

Absolute garbage customer service. Have requested a new password and gotten no response since almost two days now. But the real issue is their faulty products. Bought Urip theme after having seen the demo, turns out you have to also pay $45 for a WPbakery plugin account for it to work like it does in the demo, no mention of that, and when one drops almost $60 on a theme one expects it to complete, 800 carefully crafted icons? Only if you get another $60 account set up, absolute f%&¤#g garbage responsiveness. And no customer support whatsoever, got in contact with one of the reps on Facebook, but seems like he got bored and stopped answering after I couldnt provide a support ticket ID, which I couldnt get cos you cant get in contact with their support without logging in and for that I need that password...

I have been using Envato Themeforest for nearly 7 years. I have purchased nearly 10 licenses so far. Recently, I tried to purchase two more licenses. When I made my purchase, Envato decided to lock out my account out of nowhere. They didn't give me any reason. When I tried to reach the Envato Help Team, they didn't even give me any explanation.

When I searched a little bit, I noticed that I was not alone. There are a lot of customers whose account is locked out without any reason. And this creates a reliability problem for the themes purchased from Envato. I can no longer rely on themes from Envato.

I am no longer able to purchase new licenses. But, I am also not able to access my previous downloads. It means that I will no longer get updates. I cannot access my previous purchase codes. I got literally robbed by Envato.

Do not think that this cannot happen to you. I used Envato Market for 7 years without any problem. One day, without any reason, they just stole all my licenses. It will happen to you as well, sooner or later.

I purchased YouTube Pack - DaVinci Resolve from the creator Nick_Chvalun and it did not work. Emailed the creator for help and after a week and a half he responded. He said sorry and he was working on it. After another week I reached out again. No response to that message or my continued messages for the next 3 weeks. Contacted Envato customer service for a refund. They initially responded then no response to my continued pleas for assistance from them over the next weeks. I had to contact my credit card company to cancel the payment and then Envato finally responded and gave me a refund. Also, I left a poor review on the site about the product and the creator to warn people of my experience and it was removed. So you cannot trust their review system. Good luck if you have a problem on Envato market. I'll never be back there.

Very bad experience. The theme sellers cheat with the rating. In case of bad rating, the sellers threaten to stop with support until they award 5 stars.

The themes have always top ratings, after the purchase then the fear that the topics have 1000 errors. You have to invest several months and a lot of money afterwards to fix all bugs.

The support of Anvator is slow and is on the side of the seller. If no one buys the theme, Envato does not deserve anything.

Never again.

Purchased Theme with support - very misleading advertising - did not mention it uses 9 plugins many of which do not work well - after 3 weeks & many emails they offered a Envato credit despite their refund policy stating I would be entitled to "a refund from the author"