EnvatoMarket

Purchased Theme with support - very misleading advertising - did not mention it uses 9 plugins many of which do not work well - after 3 weeks & many emails they offered a Envato credit despite their refund policy stating I would be entitled to "a refund from the author"

Purchased a nonworking plugin for booking. Noticed they try to make you contact their support. They even try to charge you $20 to install it. I reached out to their support team, total joke! I was ripped off for $89

They sell bad quality products, or products that are not as advertised and then refuse to support you and refund you.

They support the sellers over the buyers, so the sellers have an attitude and do not care because they know you will not get a refund.

They block your account when you raise a dispute with PayPal for a refund. So it just shows you that they have things to hide and know that they have bad service and quality.

Do not buy from these thieves.

The support is only yes and no answers. They take the product off the market and you can't download the product you paid for and along goes the support that you paid for. Envato will tell you that the product is not there and its your fault for not downloading it immediately (they removed the app after a week of my purchase and no more support or response to my email).

The company is Papon app on Envato. Be careful and don't get caught up with the reviews. Fake positive reviews. The product isn't even a complete product and the download doesn't have all the features in the demo.

I am preparing a lawsuit against those responsible for this service. The money they have stolen from me is insignificant because with the judgement in hand I am going to force them to return all the money to all the dissatisfied customers.

The quality of the provided plugin / themes is not assured, and cant be determined with the help of the reviews.
In my case the developer of a bad working plugin, has the possibility to only display reviews he/she wants, with their product.
My Problem, this makes it look like the market offers lots of good working plugins, which is absolutely not the case. I posted a one star review about code quality six times, only to have it deleted time and a time again.
So heads up, there are good pligins, dont trust reviews.

Any company of this size would do their own credit card processing. The reason this company hides behind paypal IMO is so they can deny refunds and prevent chargebacks for the unsupported buggy useless software they sell.

Do NOT buy from this company unless you can afford to throw the money away, do not rely on getting any degree of support from them and be prepared to get what would be reasonable requests for support and refunds ignored completely.

I would urge everyone scammed by Envato to file a report with Victorian Trading standards as their activities are unethical, unreasonable and possibly borderline illegal IMO.

In brief - avoid.

Do not purchase, if you don't like they will not refund money, they will take your money. They are based out of India and it must be out of the Patel region

1- We was purchased Theme Oxygen already but installation had error of missing style. Css; we purchased another new licence still the same error.
2- We paid $60 extra for installing 3 basic plugins that if the name of plugins where disclosed before installation, surly we wold not pay.
3- We Paid installation fee because they did not included style. Css, still they applied the installation job to a person with no proven skill, very plain installation and missing some setup.
4- Very poor customer service.
5- we paid $119 overall and wasted a lot of times because they pushed us toward that. It's the case that we could do all jobs in less than half an hour. NOT GOOD WAY TO EARN MONEY.

***Attached screenshots here*** of their scammer named Ralph (or at least that's the name he/she uses). This paid theme is the equivalent of a trash FREE theme. I requested a refund through PayPal and they said they could not issue a refund unless I first closed the PayPal dispute. They refused to communicate through PayPal, but requested through email twice that I'd close the PayPal dispute. I of course did not listen and sent the screenshots to PayPal. PayPal escalated the claim for me. PayPal then refunded me because they never responded to the claim. Had I cancelled the PayPal claim, I am certain I never would have been refunded.

They do not care about what's being sold. Found one wordpress theme that worked but the other two do not do anything they advertise one was even flagged by my sites firewall for having malware. Both themes never got refunds after asking for one right away, had to fight them by going to my bank and then they go and lock your whole account even blocking items you rightfully own from being accessed because you disputed a charge. Block you from logging into your dispute too. They say they will only unlock the account if the dispute with the bank is dropped. Sounds like they take your items hostage basically. Too bad for the the one thing that does work I have a backup of already so NOT dropping the dispute now.

What's also odd and starts to make them seem more and more like a scam is the idea they go under so many names using so many different URLs for one site.

AVOID THEM!

OpenCodez LLC has just lost hundreds of dollars to the evil community called "Envato". After trying to resolve my broken and miss coded items, we got declined for all refunds to hell with this company, so it can go back to where it came from.

Envato Message
OpenCodez LLC needs a refund for every purchase because out of the 15 items OpenCodez bought, only got 3 of them to actually work. This company "Envanto" is a scam and we are kindly asking for a refund of all purchases. We at OpenCodez have damages of over 4 hours of our programming services, so we also want our account deleted after all the refunds have been issued and/or item is deleted from the account. Thank you for quick and professional response on this matter.