EnvatoMarket

***Attached screenshots here*** of their scammer named Ralph (or at least that's the name he/she uses). This paid theme is the equivalent of a trash FREE theme. I requested a refund through PayPal and they said they could not issue a refund unless I first closed the PayPal dispute. They refused to communicate through PayPal, but requested through email twice that I'd close the PayPal dispute. I of course did not listen and sent the screenshots to PayPal. PayPal escalated the claim for me. PayPal then refunded me because they never responded to the claim. Had I cancelled the PayPal claim, I am certain I never would have been refunded.

They do not care about what's being sold. Found one wordpress theme that worked but the other two do not do anything they advertise one was even flagged by my sites firewall for having malware. Both themes never got refunds after asking for one right away, had to fight them by going to my bank and then they go and lock your whole account even blocking items you rightfully own from being accessed because you disputed a charge. Block you from logging into your dispute too. They say they will only unlock the account if the dispute with the bank is dropped. Sounds like they take your items hostage basically. Too bad for the the one thing that does work I have a backup of already so NOT dropping the dispute now.

What's also odd and starts to make them seem more and more like a scam is the idea they go under so many names using so many different URLs for one site.

AVOID THEM!

OpenCodez LLC has just lost hundreds of dollars to the evil community called "Envato". After trying to resolve my broken and miss coded items, we got declined for all refunds to hell with this company, so it can go back to where it came from.

Envato Message
OpenCodez LLC needs a refund for every purchase because out of the 15 items OpenCodez bought, only got 3 of them to actually work. This company "Envanto" is a scam and we are kindly asking for a refund of all purchases. We at OpenCodez have damages of over 4 hours of our programming services, so we also want our account deleted after all the refunds have been issued and/or item is deleted from the account. Thank you for quick and professional response on this matter.

I bought an item which didn't work the way I wanted... I paid an extra $50 to upgrade the item and it still didn't work the work the way I wanted. I ended up requesting a refund for both items - totaling $65 dollars. After a dozen emails back and forth requesting a refund and reassessment of my case, they said they can't give me a refund. Now I have $65 in Envato credit that I can only use on their site. Even worse, the credit expires in one year... WTH am I going to do with that now? I even went as far as asking for a 50% refund a total compromise that they wouldn't even consider. It was a mistake buying on Envato. My first experience - and my last. I should have just thrown my money in the trash can.

The $#*!tiest customer treatment. I opened the first account they blocked me. Opened the second one, they blocked me. Talked with the customer support; they can't open my account for an unknown reason.

Do not buy here, you will be greatly disappointed. While the products may be okay, their customer service will make you FAIL. I cannot stress this enough. You download their product, they have to install it, or help you develop it, and you will be sadly disapointed on their eagerness to do so. They take three days or more to get back to you and then utter one line or two, then back to waiting another three days or more. It is now THREE WEEKS since I purchased and the product is not online yet! The guy who did install it, never made sure the server had the requirements, so I had to change servers, Now I'm waiting for either a refund or for him to re-install it (for which I paid) Its now 4 days, not a word. The "developer" is from India, I asked him for a refund, he is not responding. So ya, good luck, this company is a farce.

Reposting my review here as it looks like Envato decided to remove it without explanation to protect one of its authors called thememove. No wonder they have a 5-star rating as all the negative feedback is being removed.
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The absolute worst customer support I encountered so far on Envato market. Every ticket I opened so far was unresolved. You can expect at least a full day delay between each message from the support theme and "go get a 3rd party developer to help you" or "our theme does not work except with the supported plugins supplied with the theme" or "as per Envato policy, we do not support such and such". So, literally, unless you are planning to only use the theme as-is out of the box, I suggest you avoid it like the plague. I shall not be renewing my support as it is worthless. Pity, a nice-looking theme, but with the wrong people to support it."

I bough the product on Envato (Codecanyon), but product doesn't work well. I wrote product's author and couldn't get any support, so I wrote to Envato, but they don't do anything, the worst that Envato locked my account.

I wrote to Envato support repeatedly, but they don't back to me. Extremely bad customer satistification!

My company purshased a WP theme on this website, like on most of them - not support / no help / not able to contact anybody if there is an issue.

Why? Because you need the license code (what we don't share in companies), you need account on the website (so they can share your data with third-prarty services or break your balls with marketing mails), you need to have IT ingeneer degree do don't get crazy with stupid things like this.

Always a pleasure to deal with website / services with dump features and programmed with the butt.

From 0 to 10 if I have to recomment this website to a friend / a colleague, it would be 0.

They don't have any type of communication with their clients unless you pay for it. I wanted to report... please notice, REPORT a conflict of their theme Zoacres with the version of Wordpress and they wanted me to pay for doing what they should have done for their clients, just communicate a change! I did not needed any help to fix my code or anything... I just wanted to be aware of the modifications they have made. I wasted one day of work thinking the problem was with the webpage plugins or with the server... nothing that would have happened if they have a blog or any type of communication forum to make developers aware of the modifications they have made on their themes. I wish I had read these reviews before!