website thubmnail of EnvatoMarket
How would you rate EnvatoMarket?
grey star
grey star
grey star
grey star
grey star
India
1 review
2 helpful votes
Follow Binesh M.
Unfollow Binesh M.
Send Message
Share Review
Report Review

This company is a scam
February 24, 2023

Envato is a scam. They steal money from your wallet and credit card. I have had many bad experience with Envato. Please do not waste your hard earned money.

Date of experience: February 24, 2023
Canada
1 review
4 helpful votes
Follow N D.
Unfollow N D.
Send Message
Share Review
Report Review

Excellent service so far
February 14, 2018

I am also surprised by all the bad reviews on sitejabber, I got excellent service from Envato, however the theme developer UX wasn't that good, they never replied to a refund request (they did tell me over email that it's up to Envato) but I still had to wait 5 days to be able to escalate the claim to Envato.

Once Envato took over, everything went smoothly

Date of experience: February 13, 2018
GB
1 review
0 helpful votes
Follow hicham a.
Unfollow hicham a.
Send Message
Share Review
Report Review

The scripts in general are good and can help as a starting point for your project. However you have to be extremely careful and ready to tackle two major loopholes.

The first one is to look into the users table and the many bio details injected to collect user identity info. I had to challenge Envato Market and the code seller on different occasions. Make sure you narrow down these to only those your project requires or make optional rather than required as most dodgy code sellers do. I always prefer to do it through the seller to enforce a cleaner and safer code for all buyers.

The second is no less serious and can bring your project to a total stand still. I recently purchased a Laravel Parking app and after installing it it turned out to be missing many of the essential logic such as user permissions, auth, etc. This way the seller forces the buyer to pay extra to have these added which is immoral. Upon reporting this, both the code seller and Envato Market claimed these are extra customisation jobs that I had to pay for! When I proved them wrong, they turned to some cheap tactics like taking too long to respond etc. just to end up taking a seller biased decision.

My experience is that Envato Market is a hit and miss gamble and for those who know their stuff very well and willing to take risks, otherwise stay away.

Date of experience: May 9, 2022
New Jersey
1 review
1 helpful vote
Follow Bernie V.
Unfollow Bernie V.
Send Message
Share Review
Report Review

DONT EVER PURCHASE!
August 7, 2019

They are corrupt for their policy, and you will never get your money back. The site will remove any bad reviews to make themselves look good. I made a purchase that didn't work with my website. They refused to give me my money back. PLEASE KEEP THIS IN MIND IF YOU BUY ANY PRODUCT! It is some scam they are running.

Date of experience: August 7, 2019
California
1 review
1 helpful vote
Follow Elu C.
Unfollow Elu C.
Send Message
Share Review
Report Review

ENVATO FORCES you to buy a SUBSCRIPTION if you wish to purchase a PowerPoint template (for example). I would GLADLY pay them the $20 for the template, as I use them MAYBE once a year. BUT NO... I MUST BUY A YEAR'S SUBSCRIPTION. Forget it then! Whoever thought up this stupid way of doing business has done ENVATO a big disservice. How many sales are you losing? You'll never know. I along with probably thousands of other will GO ELSEWHERE. You're NOT Adobe, ENVATO. Get over yourself! PS: I'd give you ZERO stars if it was an option.

Date of experience: August 17, 2020
Australia
1 review
0 helpful votes
Follow Ma V.
Unfollow Ma V.
Send Message
Share Review
Report Review

Very poor customer service. I paid on 16/09/18 and I am unable to download photos until today 30/10/18. I sent so many email and nobody fixed the issue. Never user Envato again.

Date of experience: October 29, 2018
Puerto Rico
1 review
3 helpful votes
Follow Elias G.
Unfollow Elias G.
Send Message
Share Review
Report Review

These guys are the worst! They don't even deserve everyone's time to write a negative review. Just read what others mentioned already. They are totally unprofessional.

Date of experience: January 12, 2018
Virginia
1 review
1 helpful vote
Follow ESQ g.
Unfollow ESQ g.
Send Message
Share Review
Report Review

RUN AWAY
April 20, 2023

Item never downloaded. Simply stay away from this site! They have awful response times and when they o get back to you. It's cold and out of touch. Many other FREE sites to use besides this.

Date of experience: April 20, 2023
India
1 review
0 helpful votes
Follow Milan P.
Unfollow Milan P.
Send Message
Share Review
Report Review

Is this possible
Please think twice
If your marketplace is too big in worldwide
Then it's just no matter to solve this

Why you not ban this type of author from your marketplace
Or
You also doing like that

Date of experience: April 20, 2022
Georgia
1 review
0 helpful votes
Follow Kevin B.
Unfollow Kevin B.
Send Message
Share Review
Report Review

I have paid for the annual subscription to this service, and I am constantly getting errors when trying to download anything, and I always have since inception. It is bogus and not worth your time. Go with ANYTHING ELSE.

Date of experience: June 29, 2021
India
1 review
2 helpful votes
Follow Santhosh V.
Unfollow Santhosh V.
Send Message
Share Review
Report Review

They are cheating people
"School Management - Education & Learning Management system for WordPress" Plugin was offred for free and I downloaded it but after downloading we need to buy the Licence to activate it or use it. Downloading is free but to use it we need to pay what kind of adverting is this. Weblizar and envato together are cheating people.

Date of experience: May 26, 2020
Thailand
8 reviews
11 helpful votes
Follow Andrew G.
Unfollow Andrew G.
Send Message
Share Review
Report Review

"THIS IS IN CAPITALS BECAUSE I AM SHOUTING AND SCREAMING" THE SERVICE IS DREADFUL, THE TEMPLATE IS NOT STABLE, SO WHEN YOUR SITE GOES DOWN BECAUSE OF A "TEMPLATE ISSUE" YOU HAVE TO FILL OUT A SERVICE REQUEST TICKET AND WAIT UNTIL THE WEEKEND IS OVER AND ALL THE LITTLE ENVATO WORKERS APPEAR ON MONDAY TO GET SOMEONE TO LOOK AT YOUR TICKET... MY SITES WORKS 24/7... YOU WANT TO BE PART OF THIS INDUSTRY THEN SO SHOULD YOU...

Date of experience: April 15, 2018
GB
1 review
5 helpful votes
Follow John C.
Unfollow John C.
Send Message
Share Review
Report Review

Rip off and illegal
August 15, 2017

Rip off online company. Got a "special deal" from them which was tons of photoshop and website add-ons. Clearly too big to download all at once, would take several weeks to do that. I downloaded what I needed at the time and when I came back to download some more the link was not available. When I enquired about it I was passed around different depts all saying it was nothing to do with them. When I asked for a reinstated link I was told there was not one available. When I asked for a refund I was told no refunds were available. I then asked to see a copy of their terms and conditions, which is a legal requirement in any country, and my email was ignored. This company just cares about taking your money regardless of how good their products might seem. When something goes wrong they don't care. WILL NEVER BUY FROM THIS RIP OFF COMPANY AGAIN AND HOPE THEY GET SHUT DOWN.

Date of experience: August 15, 2017
Washington
3 reviews
6 helpful votes
Follow Erica H.
Unfollow Erica H.
Send Message
Share Review
Report Review

Worse customer support.
November 5, 2019

I bought a Fastor theme from them to install my Shopify. It is very difficulty to reach help support. I request refund, it has been 21 hrs. No one responded.

Date of experience: November 5, 2019
Arizona
1 review
1 helpful vote
Follow Ash P.
Unfollow Ash P.
Send Message
Share Review
Report Review

This company is a joke. Like many on here I am a legit business person who tried to purchase a few items for my website and was immediately locked out of my account. Not understanding why, I reached out to their customer service. These are responses I received. I'm in shock on how this was handled and still not sure why I was discriminated against and why I am not worthy enough to use their services.

Regrettably, after further investigation, we're using our discretion and will not be re-enabling your account.

Please note, your most recent order has been voided by our payment system, so no funds have been taken from your account.

Unfortunately, like all companies we have a number of internal policies in place which, for business reasons we do not divulge.

We may block you, terminate any of your Envato accounts or refuse to process a payment, including withholding your account balance indefinitely, if we reasonably believe there is a risk associated with you, your Envato account, or that payment, including if it breaches a law or regulation. Examples of where we might do this include transactions where we suspect the payment is from or to a person or country sanctioned by an authority (like the United Nations, the United States government or the Australian government); or where we reasonably believe there is a legal or regulatory risk or a risk of loss being suffered by us or our members.

I will be closing this ticket now.

I understand where you're coming from, but still - we're in no obligation to explain why we don't want to reactivate your account.

Date of experience: March 21, 2020
Alabama
1 review
1 helpful vote
Follow Sandy T.
Unfollow Sandy T.
Send Message
Share Review
Report Review

I have used this group twice to purchase Premium WP Plugin. Both purchases were a disaster. They sell crappy plugins that don't work. Stay away from ANY PREMIUM WP PLUGIN SOLD THROUGH ENVATO. LIke others have reviewed that always request the same information (your admin logon... yeah right) and never do anything. SCAMMERS

Date of experience: June 28, 2018
Illinois
1 review
0 helpful votes
Follow Idris I.
Unfollow Idris I.
Send Message
Share Review
Report Review

Fake Template
April 10, 2018

I bought a template and it never worked at all. No customer service or whats so ever. Please do not waste your money with this company. I dont know why this this compant havent yet been taken down

Date of experience: April 10, 2018
Georgia
1 review
3 helpful votes
Follow Bruce G.
Unfollow Bruce G.
Send Message
Share Review
Report Review

Envato uses a customer unfriendly payment system which is rigid and borderline unethical. They require that your payment be processed with additional processing fees unless you buy "credits" which are only purchased in increments of $10. Furthermore all refunds are not refunded to your original payment but into "credits" that must be used at envato. If you choose to buy another item with those refunded credits you must complete the purchase with credits and cannot use PayPal or a credit card to complete the difference. This means in many cases you are forced to buy more credits in increments of $10 ($20) minimum. This forces the customer to waste money amd I consider it a form of legalized theft.

When I confro thier customer service about these issues, which are only reached by email hour later, they had little regard for my concern and offered no resolution.

Overall I would not use envato as a seller nor buyer as this company should not be rewarded for it's unethical and unfriendly business practices.

Date of experience: March 25, 2017
South Carolina
1 review
0 helpful votes
Follow Troy W.
Unfollow Troy W.
Send Message
Share Review
Report Review

Can't reach anyone
October 19, 2019

IT'S ANNOYING THAT YOU HAVE GREAT CONTENT, but no one to explain anything to me. Truly Disgusting! I had questions about licensing, editing, ordering etc etc and you'd think they'd be someone I can speak to, but not one single number. DO YOU HAVE ANY IDEA HOW FRUSTRATING THAT IS?

Date of experience: October 19, 2019
South Africa
1 review
7 helpful votes
Follow Adele J.
Unfollow Adele J.
Send Message
Share Review
Report Review

Shady market practices, they advertise it at 16$ per month but then switch it on the payment page to annual fee of 198$ billed all at once or 33$ per month on a monthly basis only, more than double, it feels very unethical, why is it not listed like that on the price page only comes up at the payment page? Mmmmm... shady shady shady!, Though probably legal, it is MISLEADING in my opinion. I wouln't have wasted my time shopping to see what is available, if I knew it was 33$ per month apposed to 16$ per month- thats a big difference! Other websites may be more expensive but at least you get what you are paying for, ENVATO ELEMENTS is shady in my opinion!

Date of experience: January 24, 2020

Overview

EnvatoMarket has a rating of 1.1 stars from 270 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with EnvatoMarket most frequently mention customer service, credit card and wordpress theme. EnvatoMarket ranks 720th among Website Design sites.

service
87
value
81
shipping
57
returns
78
quality
80