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John S.

Contributor Level

Total Points
80

1 Review by John

  • EnvatoMarket

10/16/21

Reposting my review here as it looks like Envato decided to remove it without explanation to protect one of its authors called thememove. No wonder they have a 5-star rating as all the negative feedback is being removed.
"
The absolute worst customer support I encountered so far on Envato market. Every ticket I opened so far was unresolved. You can expect at least a full day delay between each message from the support theme and "go get a 3rd party developer to help you" or "our theme does not work except with the supported plugins supplied with the theme" or "as per Envato policy, we do not support such and such". So, literally, unless you are planning to only use the theme as-is out of the box, I suggest you avoid it like the plague. I shall not be renewing my support as it is worthless. Pity, a nice-looking theme, but with the wrong people to support it."

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