EnvatoMarket

They remove lower ratings for items to provide fake impression of good items all over their pages. I personally had to leave my low rating for a very badly coded html page for 5 times. They were using extremely weird excuses to remove the rating.

Don't trust that company and don't trust the ratings. Before purchasing confirm with the seller they are fine with refunding if their code isn't as perfect as described in description.

Envato should be brought down by requesting sellers to sell direct. Envato does not deserve the huge cut they take.

After trying to communicate with Envato-Help through many emails and not having any answer from them, I decided to put my complaint in Tweeter in the account they *******@envato-help, and the problem was solved in 3 days reopening my account and with all my products. Now I think that some workers in the Envato customer service make decisions that do not correspond to the professional ethics of a company. I hope that my experience will help you and that this will not happen again. Good Luck

I bought the newspaper theme from themeforest.net which is managed by envato market. Well they gave me a download to a product that would not unlock. The license key was not included. When I tried to get the license key, They say oh this a digital product the key as to be generated thru the system, you have to buy it again because you didnt enter any billing information in. I had to kindly tell him, His system surely took my money for it not to had been entered in. He says nothing he can do just rebuy it and they will refund the rest. Sorry sir thats not how this works. I need a license or a full refund. He referred me to a policy on refund for digital products. So now I have to contact my bank, which is definitely going to get the money back. Be careful who you do business with. They are definitely a legitimate company just scammy policies and are outside of the united states, based in australia. So they really dont care about customer service.

I gave em 3 stars because, I have purchased from Envato-Elements and had no problem. The problem was with Envato Market

Sincerely,
TonyYenz

No support. The site does not have a chat feature, there is no contact email address or number. Their advertisements are deceptive. I purchased an unlimited subscription which they advertise on graphic river, except once you pay, you cant download from graphic river it takes you to envato, with limited items (probably the junk of the lot). The business owners have blocked linked in communication, what type of honest business owners cant be contacted?

As a web-page developer I have purchased many themes over the years from Envato under different accounts and never had a problem until this recent theme I purchased for a client. The "theme" is garbage and due to time constraints I had to purchase another theme from another company. They will find many reasons to not refund your money, but as a 'kind gesture" they gave me a credit to my account. I wanted a refund, which according to Ulai in customer service "Sadly, cash is only applicable for broken/malfunctioning or not as described items. I am afraid your request does not fall under this category." Even if the theme designers neglect to tell you there are no color options, etc. I now have to go through the process of a charge-back from my bank. Even more time and energy wasted. I will never do business again with this company unless this issue is resolved to my satisfaction.

They take no responsibility for their products.

How?

I have purchased a theme from envato and the theme was wrong version and outdated. I have raise a complaint to anther which you can read from image attached. And then asked for support from envato that is below. You can see there is no support and responsibility from any of them.
"I'm sorry that you'd prefer to request for a refund on the item ionic 5 Food delivery App for Android & ios with complete Admin Panel (Ready to use app). However, you will need to raise it with the author in order for your refund request to be reviewed. Authors are paid every time someone purchases their item, so it is only fitting that they review and approve the refunds first."

I requested a refund author approved it but envato gave a refund of the wrong item had to request again now they telling me about authorization process

I have purchased many products from Envato that simply do not work as described. They are outdated and no longer compatible with software due to updates over the past few years. I requested refunds for one in particular and never got a response after submitting twice and emailing customer service. I then dispute the charge with my bank to get my money back. Later, I go to make another purchase to see that my account has been locked. I now have customer service saying that I must pay the money I disputed back in order to unlock my account. Absolutely despicable, manipulative service. Never purchasing again. Do not recommend!

Horrible experience. Tried to buy a theme and kept receiving error messages. Still don't know if my payment was processed - did not receive the theme. Attempted to login later and my account was locked. Emailed customer support who replied saying I could no longer use the account. I replied asking why. Eventually heard back with a refusal to tell me why. I feel sorry for theme developers who sell on their platform.

Purchased multiple products here now, but that doesn't make a difference for them. I had a product I was not satisfied with, so requested a refund. They hide behind the author and don't care about complaints.

I opened a PayPal dispute, just to be sure to get my money back and immediately I was locked out of my account where my paid products are. The only refund they offer is store credit, after I already purchased a replacement in full trust.

Now I'm not able to get to any of my products. One big scam...