Stefania S.

Downloaded and paid for the app on my daughters phone. Didn't realize until 2 hours later that some of the features were only available for Android operating systems. Contacted them within 3 hours of purchase asking for a refund. I was refused with a link to their refund policy, which covers just about any situation whereby one would be entitled to a refund:
The child phone does not have Internet access (no money left on the target phone account, temporary service interruption, roaming-related problem, etc.).
The carrier is changed by a child phone which leads to the loss of Internet connectivity and consequently improper functioning of FamilyTime application.
Update of operating system.
Child device was reset to original factory settings.
The customer does not follow the installation guidelines of our customer support team.
The customer does not accept technical assistance.
The customer does not have access to the child phone or does not know the password to unlock it.
The child device runs unsupported operating system. The following Operating Systems are NOT supported: Symbian Belle, Windows Phone, Windows Mobile, BlackBerry 10 or Bada (FamilyTime supports iOS and Android only).
Personal reasons (I've changed my mind, I've made a purchase by mistake, Software was not used, etc.)
Customers who have opted-in in any kind of promotion/discount offer are not eligible to avail refund.

So is my review and the regret of dealing with this company.
My purchase confirmation Order ID: FAM*******694-*******

As a web-page developer I have purchased many themes over the years from Envato under different accounts and never had a problem until this recent theme I purchased for a client. The "theme" is garbage and due to time constraints I had to purchase another theme from another company. They will find many reasons to not refund your money, but as a 'kind gesture" they gave me a credit to my account. I wanted a refund, which according to Ulai in customer service "Sadly, cash is only applicable for broken/malfunctioning or not as described items. I am afraid your request does not fall under this category." Even if the theme designers neglect to tell you there are no color options, etc. I now have to go through the process of a charge-back from my bank. Even more time and energy wasted. I will never do business again with this company unless this issue is resolved to my satisfaction.