Shopify

I never received what I ordered went back to look at the e-mail and the shop link no longer works and the review order does not work. They were sure fast to take my money. I have closed the card as this person is a complete scammer.

Shopify is a nightmare for business owners. They can hold your payouts without warning or reason, leaving you in the dark. Their support is one of the worst you'll encounter—completely useless, providing no answers or help. They'll take your money, but they won't care if they destroy the business you've worked so hard to build. Avoid Shopify if you value your livelihood.

I had an awful experience on Fiverr and feel it's only right to warn others about the risks. I hired a "specialist" to help set up and market my Shopify store, but from the very beginning, there were countless issues. The quality of work was far below professional standards, with low-quality images and numerous mistakes in the text. I reached out repeatedly, but my messages went unanswered or ignored, despite Fiverr claiming they support buyers.

After a week of trying to resolve things, I felt completely scammed and left without any recourse. Fiverr's support team was slow to respond and ultimately unhelpful. For anyone considering Fiverr for freelance services, beware—you may end up paying for low-quality work with little to no real support if something goes wrong.

Save your money and look elsewhere!

They keep putting my payouts on hold with no explanation. This is the second time, and it has been nearly 4 weeks with no reason given. They have a web-based customer support system that seems to just be a buffer so you can't speak to anyone directly, they only tell you that your issue is being handled with their highly trained specialists. It has caused me, and my family great harm and difficulties and I doubt I'll be able to stay open. My customers blame me for stealing money, when I can't use the money, they paid to fulfill their orders. This has been a very bad experience.

I've been with SHOPIFY as a paying customer for 11 years, and they used to be great. You could always reach support on the phone and everyone was super kind and helpful. Then they got too big and stopped caring about their customers (as often happens in the business world)...
Going through an incredibly frustrating situation right now and no one is helping, even though I've contacted their "Support" several times via chat (only option).
I've been locked out of my account and my store was taken offline, even though I PAID FOR AN ENTIRE YEAR (and have 5 months left). I've already filed a complaint with the BBB, and I am completely willing to take legal action if I have to.
THIS IS UNACCEPTABLE.
I hope people read these reviews before deciding to do business with them...

Do not use Shopify- I have used them for 4 years for my online retail store and they do NOT have your back. They just want their money. Many situations have shown that is the goal. There is no easy way to speak to anyone- their support online is not acceptable. It seems like SHOPIFY is easy but once you get going you will find out it is not worth it. They have lost quite a bit of money for my store. I just wish someone would have posted something like this when I was looking at platforms.

My son signed up for a trial account and deactivated his account before the trial was up but he still got charged for TWO months! When inquiring we found out that Shopify created a "fake" storefront on his behalf that he never even named, used, or had any products in. They refunded one month but refused to refund the other month because it was against their terms of service to provide refunds. There's no way to delete your credit card information once you put it in there, there's no business address listed anywhere, customer service is a joke they have no number you can only talk to somebody through chat. I would give zero stars if I could. There are numerous other people on the forums that complain about the same thing.

Shopify facilitates interaction between the seller and the end customer. It's an amazing resource for small businesses to grow their client base within a short period of time.
But of course you have to make a decent product first.

After 4 years of having my business with thousands of products on the Shopify platform, all I can say is that Shopify sucks. It does not offer any protection to merchants, it is terrible at merchant's services. They never put themselves in merchant's shoes to give a solution to problems, quite the opposite! One thing on what they're really good at is TO TAKE YOUR MONEY. They don't protect you if a customer scams your business. They will scam you together with the scammer. In other words, you are on your own. I'm closing my business, taking it somewhere else, they've caused me too much loss already.

Shopify has been instrumental in helping me launch and grow my e-commerce business. The platform's user-friendly interface, customizable templates, and robust features make it easy to create and manage a professional online store. I appreciate Shopify's comprehensive suite of tools, including inventory management, order processing, and marketing solutions, which streamline operations and drive sales. Moreover, the platform's integration with third-party apps and services enhances functionality and scalability. With Shopify, I have everything I need to succeed in the competitive world of e-commerce, and I'm grateful for the support and resources it provides to help me achieve my business goals.

Shopify thinks that all people are stupid and can't seek a legal action against their scamming tricks. I have many evidence that this company is stealing their customers. They always create and support new scamming shops to steal people and the majority of these shops have Shop Pay as the first payment option and all of them are powered by shopify. In fact Shopify knows that some of thier customers are aware of their tricks for scamming but they are not ashamed for all their thefts. I'm a part of a group of people who have been scammed by shopify and their made up scamming shops and we will make this company shut down. Actually we have solid evidence and smart lawyers. It's a matter of time. I gave "Shop Pay" which is "Shopify" a time limit to sort this issue and I emailed them through my hotmail email and hope to hear from Mr Mario and his manager very soon otherwise your platform will be SHUT DOWN FOR EVER + you will be exposed on the BBC.

BE WARNED BEFORE YOU SIGN UP FOR SHOPIFY!

I subscribed to the 3 month trail & forgot about it. On May 26th they hit my card for $40 and remembered the subscription. I've tried to contact Support twice. Since there was nothing ever done with the shop I feel that I am due a refund.

Customer Support? They only have a chatbot to talk to, which cannot provide a refund, only direct you to articles that Shopify has written and keeps in a loop. The first time I waited on a live support agent for over an hour.

Now today I've tried again to talk to someone other than the chatbot. So far I've been waiting for over an hour this time as well. An agent logged onto the chat, didn't say anything and left. I can see the log in and out. What a damn shame that a person has to waste their time on such horrible customer service, from what is supposed to be a reputable company!

I'm filing a complaint with the Federal Trade Commission and kissing that $40 goodbye!

There's been nothing but problems with this company! I will never and I mean ever go through them ever again. They shut down my account for no reason and I say that because they haven't given me a reason. And no my payouts are been taken because of my account they deactivated this company is a scam don't use!

Such a big company but no customer service #. Been using it for 5 years now, increased my business over 500%, sales are now in the millions but no account manager or any help except chat. They can shut your business or freeze it whenever they want (I know because it has happened to me), even if what they say makes no sense and they CONTRADICT THEMSELVES in their emails. Takes 24 hours for them to email you back when you have a serious issue, and they still don't resolve it even when you do exactly what they say. My advice: avoid this company like the plague.

I had to change point of sale system from quickbooks and they recommended Shopify. What a nightmare! The information does not map properly with Quickbooks desktop connector and nobody can figure out how to fix it. They say they will look into problem but don't. Payouts take more than 5 days to come into back. They are not charging proper tax even though I set this up properly. So many problems and not one Shopify customer service person can figure out anything. They are friendly but not helpful. If I could go back I would never choose Shopify. Terrible system and not user friendly

This company is a joke. They charge extra for "priority" support. I'm currently on their priority support and have been waiting and listening to the godawful hold music for 45 minutes. The support people that finally answer are working from a script, full of "please thank you for kindly waiting while I put you on a brief hold once more" while they try to understand your question. None of them have any knowledge of the product and can't answer the simplest questions. The product is full of limitations and you are basically on your own except for irritating, screeching hold music. If I could give this company zero stars, I would.

We are STILL waiting to hear from Shopify regarding OUR money being held by for 8 days without explanation. Small businesses cannot function with Shopify holding funds -without warning or reason.
The fact that you cannot call support or speak to a human is INSANE. They only communicate via chat or email. This is unacceptable. We are actively in the process of finding a new platform for our business. Consider yourself warned.

A few days ago I opened a new store through shopify, since yesterday 23.06.2023 the website and the platform are no longer working, I contacted them and it remains to be seen whether they will solve it in a short time. I am posting the conversation to give you you too with your opinion.

We utilized Shopify's services for quite some time. However, upon deciding to transition to a different provider and closing our store, we were surprised to find that they charged our card for an annual fee for the subsequent year. Unfortunately, our efforts to resolve the issue, which included spending over 90 minutes in a chat conversation, were not fruitful. I advise potential users to be cautious when considering an annual subscription. The upfront cost may seem more affordable, but you could run into complications should you decide to change providers before the subscription period ends.