ShopeeReviews 232

I had difficulties with their account verification even if I did use 2 of my valid IDs and followed their guidelines and sending clear photos, also contacted their CS, wasn't of help, different resolutions, probing unnecessary questions and just disregarding customer satisfaction. By far one of the most disappointing customer service and really hassle account setup.

I spent over 4000 pesos buying a wedding arch and flowers, lights and curtains for it to use in my wedding. This stuff is the absolute WORST quality garbage I've ever seen in my life! The wedding arch broke off bolts when they were being installed, and won't even stand up on its own. The lights don't work and the flowers are cheap. They literally give you like 2 days to request a return because everything they sell is made of $#*!. This is the absolute worst quality garbage I've ever seen. I'll never buy anything again from Shopee. They need to change their name to $#*!EE!

Please read in the photos provided and determine wheather anything I said was rude or profane as shoppe described and threatened me for doing

I recently ordered mirrors with rounded edges and received mirrors with sharp
Edges. Missing adhesive tapes to stick mirrors on wall. No instruction on how to
Attach mirrors included. Called Customer Service many times alway getting
Recorded message all line busy I tried emailing the seller or filling up its form
Asking for refund and gave up be use it was asking for personal information
Including bank account. I paid COD.

Additionally, I tried going to my user account, where further I was directed to an email link to get a verification code at ***************@appleid.com which naturally I was unable to get

This company makes it hard to contact them for return or refund. Not worth shopping from them.

I am an elderly person just relocated from the US to a senior home at UPLB. I am used to ordering at Amazon which is very easy to communicate with about product problems. NOt Shopee

When looking for an item of course you'll look for the affordable item only to find out that the price that you saw is the most stupid item added on the list just so they can show that the item is in low price.

I've purchased damaged lcd when I request to refund the seller didn't agree and I didn't have to refund that's why I rated them bad reviews then they reach out but when I can't delete my review they didn't refund any amount.

Order ID -*******TEMGDES
ORDER TIME-23:07
SHIP TIME- 11:18

Yung inorder ko ay speaker,pero yung dumating mobile phone holder, its a very wrong order which I received. Kinontak ko ang seller d na sya makontak.
Nagbayad ako ng maayos.ayusin niyo din yung serbisyo niyo.!

The delivery riders are so arrogant and not polite! I hope you can fix this! They don't know how to talk to the customers, and they are so demanding. What a jerk!

I've ordered thru that Shopee selling platform few times and most of the sellers are dishonest, trying to scam you, wanted you to paid outside of the platform. Even try to charge you extra after you paid by sending you packages COD. The worse is the one below, I order 2000 Pesos 40$ USD, of Rubbermaid plastic containers, from a seller name USA Goods and I received a candy in a small orange envelope.

To had insult to the injury's, Shopee won't help and get my money back. If something goes bad you are on your own and lose your money. That is Shopee for you..

We actually thought maybe Shopee couriers would be getting better since it seemed like we were getting a little bit better service and communication with the some couriers. However, sadly this last week proved there is no relevant positive change in Shopee's horrible courier service. They continually do NOT communicate with the recipient of the parcels and then say the recipient was the negligent one. This last courier did not bother to communicate with us at any time and then sends a message saying they couldn't deliver the parcel because the recipient was unavailable. No calls nor texts nor communication at all. Then sends the parcel back to the seller with the big lie that their deliver attempts failed. HInt hint Shopee- no communication is an absolute failure in business always!

They create this buyer and seller hassle refunding effort it's like they don't care.
If you manage to press the confirm button then the refund button will be gone. It's sad to say that 7,500+ worth of fake staff was NOT canceled or refunded. They ask rubbish question about it and explain I can't get my money because the seller has my money. I'll NEVER ORDER AGAIN period!

So, I'm having the worst experience which disappoints Shopee, and my reaction was very confusing for why just Shopee promote a sponsored ad on YouTube like free shipping everyday on YouTube, that's not true, it's not free for everyone, and I say "I hate living in the Philippines a few times". At the end of the advertisement, it shows there new user zone or a person saying "claim you free voucher now" in voice narration. You got notified as a winner like you won any items or a cash prize is an example of a phishing scam in Shopee, also same with GCash. I'm calling it a boycott, and while it lasts their service is getting very worse in the Philippines!

I told them that something was stolen and they were selling it. They admitted it was stolen but still continued to sell it and not return it. Don't do business with these criminals.

Shopee or their seller never answer my message on their site or their customer service never answer all my inquiries or message.
Shopee delivery man deliverred the package of lipton yellow tea 100 pieces covered in black plastic on September 25,2023 around 2 PM as I received text message around 2:10 PM from shopee.
The delivery should September 24 since I order it on September 21,2023. Three days Shopee site said and promise no delivery charge and discount price of 299 pesos Plus 38 pesos. The delivery refuses to let me inspect the package before I pay him. He said that it is Shopee rules and regulation. So if he refuse me to inspect the product than I will not pay him. So cancel the transaction. The package is rectangle and from its weight it may not the product that I order which is suppose to be square and bigger in dimension.

Ordered a front brake caliper guard GOLD black diamond brand for a adv160 - part arrived - video taped unwrapping and it was Red even after asking several times direct to seller for gold! No response rip off merchants

Recently, I purchased a pair of sandals that were to big for the person they were intended for. 3 days after delivery I tried to start the Shopee return process, but could not find out how. Having received the product I clicked on the 'received' icon, thinking this was the first step. The I contacted the seller (Nuan-) who said I could not return the product because I had clicked the received icon. After I typed a negative review of the seller (Nuan-). They offered to change sizes, I agreed. Then they refused because of the review. Tried to contact Shopee but the published # was not in operation. By email Shopee keeps repeating to contact the seller first. Very frustrating. No resolution yet.

I have been using the Shopee online shopping app for over 5 years now. Here are my observations through out the years.
This shopping app continues to evolve from just a mere convenience online shopping app to a respectable and formidable challenger to Lazada.
First of all it offers all the merchandise as well as the vendors that are present in Lazada but with a Twist …it offers more free shipping, more vouchers, very good customer service support, good logistics, user friendly app, and most of all Fairness in dealing with customers.
Let me elaborate on each. It's a no brainer for vendors to sell their goods in as many places as possible. So if you're looking for vendor in Lazada look for it in Shopee and you'll find it there. It's no secret that Shopee offers more "free shipping & vouchers ". This is what lured me into trying this app in the first place. A vendor enticed me into trying it and i got hooked. Their customer service support is constantly evolving and improving to my amazement. Perhaps there can be a long queue but this too has improved.
I complained terribly about logistics twice during this past Christmas holidays because of missing package purportedly delivered by their logistics partner. I complained, provided proof that the package was not delivered in spite of "proof of delivery" provided by the courier. I admonished and advised shopee to really scrutinize their logistic partners for integrity of character. Their logistic partners seemed to have improved. There's more communication and better proof of delivery but they have to continually monitor this and listen to customers.
Their App is getting better. I still look forward to improving their "Search" just like the Amazon App. Search should provide relevant and specific items pertaining to the product being searched. This might take some time but if they do this they will be light years ahead of Lazada and for that matter more revenue.
Fairness. This is close to my heart. Shopee is Fair and Honest to its customers. This is what kept me using the App in spite of all the problems I have encountered throughout the years. Shopee gives you the benefit of the doubt and is willing to investigate. They also provide swift resolution to the problem at hand.

Worst online shopping ever when it comes to refund, it has been since FEBRUARY and until now they still not giving back my refund money, they keep insisting that it was been refunded already but they can't prove it, already sent them my bank statement that there's no refund received. And now they're not answering to my emails..

Yesterday I bought an AI product called beautiful ai product. The seller sent the product's account name and password to me just 1 minute after I bought the product. And the product feature is totally the same as what the seller told. Definitely recommend it!

Sometimes the delivery date is too early and sometimes it's too late and suddenly a week before we received.