JOSEPH A.

So once again, we were tried to retrieve our parcel from the Shopee courier who never sent any message to us nor contacted us in any way. We had sent out several messages to other Shopee couriers to gain any information on where our parcel was located or who had the parcel but no response at all! And then we saw that the courier added a message in Shopee that he allegedly could not contact the recipient- NOT TRUE AT ALL! Our mobile had no missed calls nor text messages! We physically went to the Shopee hub to get our parcel. The Shopee hub refused to give us our parcel and said we have to contact the courier rider! They gave us the name and mobile of the courier [Julius Cielo, *******5571]. We tried calling him 3 times while at the Shopee hub and he hung up on us (witnessed by Shopee guard and Shopee employee laughing right in front of us,{have video}). Then the courier rider sent a text message saying his mobile had low power and he was in CEBU! Not sure why the Dumaguete courier rider was in Cebu instead of delivering our parcel to our Dumaguete address nor allowing us to just pick up our parcel at the Shopee hub. Then the Shopee Courier returned our parcel to the seller without allowing us to pick up the parcel after knowing we were physically there at the HUB requesting our parcel. Who wins with this type of business process?! This process seems void of any good communication and should not be expected nor accepted in any professional business online transactions! Since this seems to happen all too often and reporting it to Shopee seems laughable, we will simply thought its best to report these Shopee incidents to any and all who are equally disappointed with this issue. And most likely, we expect Shopee to block our purchases and/or cause issues with our deliveries like they have done to so many other customers who dared to complain. Seems childish...but still sadly realistic...=)

Hello everyone. I simply had to share this uncomfortable phenomenon and wondering if others have had similar odd experiences.

I am a retired Imam and senior citizen who has been shopping at Robinsons Supermarket, Robinsons Department Store and HandyMan Hardware for several years. Mostly, my family and I have had good experiences in the mall. There have been some very professional and friendly sales associates who seem quite diligent about assisting customers as much as they can. They would help to find products and prices with a very positive enthusiasm that makes a customer feel very comfortable shopping there.

Sadly, though those helpful associates are there, the in-store security are NOT of the same mind set. All too often, my family and I have endured security guards following our every move in the Robinsons department store and supermarket. Seems like no matter which aisle we are in, there is a security guard close by observing. At first, it seemed maybe just typical surveillance but soon becomes a puzzling annoyance.

We tried to ignore it since we could not think any LOGICAL reason for the stalking behavior but it became painfully obvious that it was simply profiling and prejudice at its worst. We are of darker skin and clearly Muslim in religion and seem to be a magnet for their unsubtle prejudice. I do not know what could prompt such ridiculous profiling or surveillance since we are regular customers spending over 10k php per visit. Moreover, we are simple folks that have not caused any problems or instigated any issues in the store or market.

I think we may have questioned a sale price or signage twice, maybe asked when a previously purchased product would be in stock again, and asked why credit/debit cards are handled differently in the supermarket and the department store. None of which should cause extra surveillance! So, finally we decided to address the uncomfortable behavior which management which seemed futile with no resolution. They did not even give us the courtesy of a face-to-face meeting- they called their head security guard and he handed us his cell phone and someone on the other end of the line basically says my guards are doing their job...

Well, maybe some may call it just doing their job but maybe they are not the ones who are being prejudicially profiled and followed about. Some may even call it paranoia but maybe some need to see the photos and videos we started taking these last few years for our own protection. We have photos are guards in our aisle and at our register for the entire time we are in the store. Extremely annoying and uncomfortable which probably is reason enough not to return and report this to happening to as many people as possible.

Our friends and family here say that the Philippines is full of prejudice people and that may be but its ok to allow establishments to continue to practice prejudice and profiling against any particular skin tone, religious belief or way of life.

We noticed others have shared their sad prejudice experiences to this post in other web locations as well as facebook. We just want to say Thanks for sharing and sad to know there is still this horrible element of prejudice and profiling disguised as "security". Though we have seen the ugliness of prejudice in other places, it was not as awful and blatant as Robinsons. Sadly, you will probably not be able to stop or challenge the senseless illogical prejudice with just sharing your experience.

It may seem small in their large corporate bank accounts but we will make a difference by sharing our experiences and boycotting those establishments that refuse to recognize their prejudicial behavior and uncomfortable feeling they present. We have never returned to the store and will continue to shop elsewhere and encourage others to do the same.

Happy New Year 2024! Happy

User's recommendation: Do not shop in any store that makes you feel uncomfortable because of skin tone, religious beliefs or mode of dress.

We actually thought maybe Shopee couriers would be getting better since it seemed like we were getting a little bit better service and communication with the some couriers. However, sadly this last week proved there is no relevant positive change in Shopee's horrible courier service. They continually do NOT communicate with the recipient of the parcels and then say the recipient was the negligent one. This last courier did not bother to communicate with us at any time and then sends a message saying they couldn't deliver the parcel because the recipient was unavailable. No calls nor texts nor communication at all. Then sends the parcel back to the seller with the big lie that their deliver attempts failed. HInt hint Shopee- no communication is an absolute failure in business always!