Shopee

Shopee pandering to its sellers as usual, while caring nothing about its buyers. Example seller advertised world shoe sizes that is not correct. Shoes were just tried for minutes. Requested a refund "SHOPEE" denied refund, stating not enough evidence. Other problems, customer servise, false advertising, fake or different from what you ordered products. Shipping damage, couriers and Shopee lying about delivery attempts. Store credit for refunds. Save yourself lots of headaches, anxiety.

I have make complaint about my defect items that I received which is in bad condition to Shopee dispute agent.The seller proposed to credited back to me RM20 for the item that I purchased for RM55. The dispute agent finally replied after few days and given me the final outcome whereby they stand firm mentioned that their item isn't defect but I've included pictures as proof to them basically from the pictures itself can be seen clearly is a defective items. I am truly not satisfied with the dispute agent judgement. I then contacted the live chat them but it turns out the result is the same. There's no one able to help for my issue. This isn't the first time experience actually.

I have a total of 6 parcels with them, parcel 1 was delivered after almost month while the remaining parcels are still with them. They partner with another unreliable courier called "ENTREGO". But Shopee's customer service is the poorest of the poor. They always keep on telling you the ff phrases: 24-48 hrs to investigate, escalate, coordinate with the assigned team but they've done nothing but promises up until now. If there's lower than 1, that's what they deserve.

Some, not all sellers from shopee are not transparent. They brand their items as authentic when it is not. When pressed for info most will not tell you outright if it is.
Clone or original or second hand. Shopee tolerates scammers and dubious sellers. They dont have a firm grip on sellers selling via their platform. Even if an item is legit delivery takes an eternity to be received. Shopee is a very poor online selling platform. I got stood up by an overseas seller and had to cancel. Shopee does not even sanction erring sellers. They are atill there hoping to scam some more gullible buyers.

It's worst app I've never seen before it takes outsiders to promote product and they says they will give commission after spending money they will blackmail us so don't buy any products from this app cheating app

I have paid through banking online, payment wa successful but then there is an issue on thier part and Dragonpay.
Payment was done right away, but all my orders has been cancelled. Have called their customer service for 6 consecutive days and counting up to this time and they dont know how to handle the issue and cannot resolve the problem.
Shopee and Dragonpay are keeping on pointing to each other on who to blame. No one have done anything to resolve it.

Made returns. The returns were processed and approved normally. For 3 months I've been fighting to get my money 6.450 php back and the support only stalls me. Don't get played through to manager and support suddenly cuts the line. Will never order from Shopee again.

I recently bought four integrated circuits aka ICs. The seller shipped with no protection and one was so badly bent that a pin broke off. The other three checked okay after I straightened the pins. I got refund for the one unusable IC, but because I got just a partial refund, I was not allowed to rate the seller for the items that I kept. Shopee policy is to protect the worst of the bad sellers by not allowing buyer to rate the seller. Shopee doesn't even deserve one star. The pink protective foam is mine, not the seller's. The proof of order implies that I got refund for all four ICs, but in fact, refund was for only one of the four.

I had a very bad experience with shopee teams, imagine that u do a shopping and select ur needed items and place an order then u end up with receiving an items that doesnt match your selection in term of either the brand or the specifications! I dont know what is going on with the shopee teams but it is very obvious that the dont care about their customers or their reputation and for sure this is kind of fraud
Totally not recommended unless u want to spend ur money in something that other selections!

They have disappointing customer service. Sellers are being penalized for things that are beyond our control. Their integrated courier system is so limiting that if they make a mistake, it's all left to the seller to deal with the customer and the negative feedback.

They're responses are all automated that I felt that they weren't really listening to my concerns. They have cost me money. There's no accountability from them or from their partner couriers.

It is a waste of time and money talking to their unreliable customer service representative. Their number is not toll free and they do not have call agents who can speak Cebuano.
Sellers are dishonest. I recieved incomplete items multiple times. For someone who is new to online shopping, I find their refund/return procedures long and confusing.
Shipped items are not handled properly by their couriers. Sellers even blamed couriers for missing items.
Do not buy items from shopee if you value your money.

Shopee has to refund me 4 items and the customer care service has no insights of the accounting... With Screenshots I have proved 100% that Shopee didn't refund me my money. The customer care wrote me that they have done the refund of one item, the other items they ignored. Again, no prove or evidence from the Customer Care. The problem is that the Customer care cannot check the accounting! I have no chance to get my money back.

Just a few days ago, as I was browsing Shopee, I saw a seller offering to sell a Sharp Innova airgun for ₱5,587. I was interested so I ordered one. Upon receipt and after payment, I opened the parcel only to find that it contained a very different item ( a cheap, plastic airsoft rifle) which I did not want. After advising Shopee of the deceit, I received an email from Shopee which seemed to me like an endorsement of the amount of ₱100 proposed by the seller.as refund. I rejected and of course, I was furious. Moral of my story: I deeply regret not opening the box and verifying its contents before I let go of my cash. So, a little warning, guys, now it seems even good ol' Shopee cannot be trusted.

I placed a cash on delivery order and their rider did not give me the correct change. The man literally drove away like a bat out of hell and didn't stop even as I screamed that he shortchanged me. I reached out to Shopee through all channels I can find and all they do is give me a runaround and ask for things impossible for me to provide as "proof" of the theft. They are asking for an invoice signed by the rider where he indicates he shortchanged me. Common sense, would a thief leave proof of his crime? Disgusting service.

Had secret santa at the office and the person I picked out didn't know any better than to order something on stupid Shopee, and as the item was breakable I had no choice but to have it shipped directly to her. Payment was incredibly inconvenient > NO CREDIT CARD (what kind of online shopping doesn't take credit cards?) and the bank was a pain in $#*! to go to > the online payment option didn't work, of course. And look > the thing said 3-8 days after payment confirmation. It's been 10 days, and the person never got it. SO EMBARRASSING. Way to go, Shopee. I want my freaking money back (which of course I'm never going to get. First and last time I am using this stupid excuse for an online shopping site. I am so telling everyone I know to stay the f--- away. Of course the payment confirmation says "auto generated" / "do not reply" > cos they don't wanna hear it when you complain for throwing your money away on a delivery that was never made.

Lousy service at this shop called Chuan Cheng Jewellery, operating on Shopee Singapore as niceone.sg

They sell sub standard items and treat customers differently on their live channel sessions!

The 18karat gold that they sell is not even real!

Bought $300 jade pieces in 18karat gold which were just gold plated silver as assessed in Singapore goldsmith shop. Even the hallmark on the piece is fake!

小心传承珠宝扣的货，货主因为被清清主播砍价，就会借口多多把货拿回，说货不见，被抛坏，不见，被偷走！在传承珠宝买便宜货就要小心，尤其8829 漏漏哥！奸商的传承珠宝和无耻的清清主播！小心点扣的便宜货是短暂的高兴