Shopee

Very bad company.
Good if you have the chance not to have any problem. But be careful as they allow fraud and counterfeit on their shops.
But if you have a single problem they let you down and never refund you. For any other problem to use the services they never assist you and never answer the good question.

Anyone can offer products and collect money, but there is no assurance that the buyer or the product is real or even exists. And Shopee is Complicit in these ongoing scams because they have NO mechanism to check the legitimacy of the Seller, The Product or even whether the Seller is a real person. All Shopee wants to do is collect their share of any transactions that go through. Martin Yu and all his cronies seserve to be kicked out of office and publicly admit their complicity. More importantly, all responsible governments need to ban Shopee from operating in their country. Shame on you, Martin Yu

I order my parcel and was told to wait on the very day as sms indicated it has been out for delivery. Waited for 12 hours and decided to call them to enquire, i was told to wait for 2 to 4 more hours more and it will be delivered. The item did not come but only found a sms saying its at my door after 4.5 hours of wait which i have already been in bed. Imagine I have waited for 16.5 hours since receiveing a sms from Shopee on the delivery. The item was place on door the entire night and shopee has the cheek to have their third party to come to my door to beg for one more change as these logistic companies will be fined and even loose their rice bowl. Hearing the thrid party logistic company plead, I let it go and close the chapter as they are also making a living. Today I have contacted shopee for some support but they are not helpful at all despite the last bad service. Enough is enough of this platform as there are other buying platform. Very very bad service and support.

Shopee is the worst online shopwebsite. You can even fulfil orders properly. 6 out of 7 orders all cancelled by Shopee. Unbelievable. How do you remain in business when you cant even fulfil orders because of your pathetic system? Then you spend millions on advertising to already well overpaid soccer players like Ronaldo, but you cant even get 99% of orders fulfilled. Honestly, Shopee is just a joke. I feel sorry for Filipinos and their lack of decent online shopping options. Lazada at least can fulfil orders although they are far from competent in many regards either. But Shoppee omg never could there be a more incompetent online shop such as Shopee, you guys win the award for that one!

I bought some items with shopee and when you have good luck, you will get what you ordered. But last time i received a dvd player, which didn't work like announced. But even although i claimed immediately with shopee and sent the videos for evidence - there is no "shopee guarantee" or even customer help at all!. They sent several times the same automated mails, said that they didnt receive any proof, what is ofcourse a lie and referred to discuss with the seller! They don't care at all about the buyer in contrast e.g. to Lazada or Amazon. I guess the few positive reviews are transmitted by themselves. Shopee only wants to use the opportunity to make money without any seriousity.

Ordered item. Cost $49.90 never received... Wrote to Jiji, the seller. Jiji said they sent and delivered. Shopee said they checked and also said delivered, but there was no photo, no receipt,. Nothing. My $50 gone for nothing... they think my $50 drop from the sky. Don't trust Shopee. It's a scam. There is always Lazada or ezbuy. Cheaper and more responsible for your purchased items

I ordered 1no. Box shuttle $#*! worth of 715 rs, when I open the box there is nothing in the box. Mean time I uploaded pictures in the app. But they are not responding. And refunding amount. So please don't download this app. They are cheaters this is my experience

Saw that delivery was out for that day (in the app), so was at home all day to receive the parcel. But it didn't arrive (it was even a Sunday!); instead, the next day it said on the app: "delivery failure, customer unavailable." what a lie!
Then the next day, around past 3pm they sent a text msg informing me that there was a delivery for me and they were already in front of my house! I did not hear their phone call because my phone was not with me at that time, and i did not hear anyone knock on the gate!
Really. Couldn't they have knocked on the gate like "normal" people, too?
Now i don't know if they will do the delivery, or not. So unreliable!
Been using shopee for a while now, but this courier so far seems to be the worst: J&T

Hope they will pull their act together!

We purchased a cast iron skillet from Fashionski (it might have an underscore in the name?) well, we marked received when we got it delivered COD. When we opened it, we noticed it was defective and had a coating of some metallic substance on it also! We immediately contacted the company and told them! They fought with us and fought with us! We sent pics dated an hour after delivered and they said "no way it could be defective" well LONG STORY short, we contacted Shopee as well! They sided with that Polish company and now we use that junk of a skillet for a grease trap in my BBQ grill! They would not let us return it in brand new defective condition! Cheaters! Scammers! Shopee also! We will never use Shop pee ever again! Yes Lazada has our online business now!
The 3rd photo is what they advertised! What is all that grey metallic? I was not letting my family eat from that! Well, photos could not upload? I will love to send photos to anyone! I have lots!

I bought a bicycle from galaxy_officalshop when I received the bicycle, it was faulty and the shop didn't want to deal with me. In their website it said that 15 days return/refund. It is not true. They take all the excuse to avoid to refund the product. Do not buy from this shop and do not use shoppee to buy any products. They are not professional and do not care the customer. You will end up faulty products in your house to be ready to put in the bin.

Oh my god, due to account documentation problem, buyer have already paid but couldn't process through. Why would buyer able to buy things from me when my documentation is not complete. And the documentation setting is hidden. It's not something u realize while u are setting up for selling account. And in order to complete, u need a certain amount of cash in your bank in order to complete documentation. So much for capitalism thinking. And it's so difficult to find shopee people to communicate with because they keep using stupid AI to communicate with us. No more shopee please no more.

Filed for refund and returned the item to the seller lorenalopezgerzon selling jansport generic (?) from Bataan. When I uploaded the details and pictures to Shopee platform it won't upload so i sent it through their dispute email address like when i filed my complaints, as per advice of their customer service on the later. Evidence on the mistake is complete as well as the returned details.
Still Shopee platform denied my refund when the item was already returned to the seller & shipping paid personally.

Shopee is a reliable site to shop online, I like that you can chat with the seller and discuss about the items you wanted to buy, it's a very straightforward site, you bought the items and the seller will ship it and arrived as the date's stated, no delays whatsoever, unlike my experienced with Lazada their customer service sucks! And delivery's late for more than a week, plus they'll send you wrong and defective item.

I like shopee's COD, been buying some household stuff from this site and I am happy with mypurchases, I am a returning customer and will definitely comeback if I need more shopping to do. Shopee ROCKS!

If you take the time to post a review, Shopee should take the time to post a legitimate reply, not a cookie cutter for all.
Pitiful attempt! And their online chat agents will drop your chat and the phone number is useless as well! Go Lazada!
Developer response:
We apologize for any inconvenience that may have caused you, and we appreciate your understanding as we continue to improve our customer experience. If you need more assistance, kindly chat with us at our Shopee app Monday to Sunday from 6:00 AM to 12:00 MN or call our Hotline, (02) 8 880-5200 Monday to Sunday 9:00 AM to 6:00 PM.