Shopee

Some, not all sellers from shopee are not transparent. They brand their items as authentic when it is not. When pressed for info most will not tell you outright if it is.
Clone or original or second hand. Shopee tolerates scammers and dubious sellers. They dont have a firm grip on sellers selling via their platform. Even if an item is legit delivery takes an eternity to be received. Shopee is a very poor online selling platform. I got stood up by an overseas seller and had to cancel. Shopee does not even sanction erring sellers. They are atill there hoping to scam some more gullible buyers.

Courier of shopee will give 3x and wil lcontact you 3x before they tag the item as failed. Return system to failed delivery is relatively fast. Courier are friendly and delivers the item that you order. Shopee is cheaper maybe because they only charge 1.5 percent to seller unlike lazada who has lots of hidden charges that can go up as high as 5 percent. App is easy to use even if you are a seller and they has an option button for the colors that you like. So you rarely need customer service to assist you

Twice i bought from shopee made in china product either old stock of facemask and dog chain described as stainless but galvanised iron when ask for refund shopee cancelled my request to find out that shopee owners are from mainland china so what do we expect

Small ticket items tend to work reliably, but out of about a half dozen large ticket purchases, exactly one went well. One attempt I made to return an item failed miserably. Customer service chat hangs up repeatedly in the middle of a conversation. Customer phone support rings once and then hangs up and pretends I did not answer the phone. Merchants (especially Mainland China merchants) do not stand by their products. If you are in the Philippines, shop on Lazada. Prices are maybe a bit higher, but everything else is better, and you will have lower blood pressure.

Refund money is not processed since May 18,2020

15 Follow-ups are made (both email&chat) but they keep answering the same scripted response)

"Thank you for staying online, upon checking since you already request for returned/refund please be informed that all return activities are paused and will resume once the enhanced community quarantine is lifted. Due to a technical issue, the return dates displayed on your Shopee app may not reflect this change, but rest assured that you will be notified once return activities resume po."

Today is the 15th times of my follow up.

Had no other choice but to keep following up until I get my refund.

I ordered a simple 199 php hot pot. The item was not packaged properly and arrived damaged. I contacted Seller, sent pics of the damage and asked for a simple replacement. He told me he would send one on a future order. What a joke! Shopee said to send it back but to return it I had to drive to the city plus spend 300+ php in shipping, more than the item cost. I purchased the item COD so I basically wrote it off as a loss. I'll be sure to avoid Shopee in the future and recommend that others do the same. If you have to buy from them use a credit card. At least then one can dispute the transaction. I find Shopee to be just another Filipino bucket shop with no real customer service.

If you want to buy counterfeit health and beauty goods, this is the website to go to. Even AliExpress doesn't sell counterfeit (i. E copied packaging of legitimate items) health/beauty items. Customer service is garbage. Turns out you need to BUY an item in order to report the fake item, even then, they WILL side the seller in the end. "100% Authentic Guarantee" my foot.

They are hoarding customers to choose standard delivery because it seems cheaper without customers' knowledge that the service is worst. They don't have a proper warehouse set up yet. Unlike other delivery services like J&T Express, they have warehouse almost in every town. Can you Imagine where your parcels being stock for more than 4 weeks now? They couldn't attain to follow their own turn around delivery time. They should have set up proper warehouse and deliver personnel assigned in designated areas. The delivery men told me that most of them only deliver parcels near the warehouse. My location is within 6 km from their warehouse and they fail to deliver such parcels. They are not organize and incompetent with their services.

False advertising on their promotion. Shopee express is not competitive as well and shopee representatives can't do anything on my concerns. I have attached the promotion I am referring to. Purchasing here since the pandemic. And now, they will not give me the 15% discount for my birthday voucher.

I order some parcel and ask to pay on delivery but they said isn't possible and we have to pay online, then I paid but after 1 week they cancelled my order because the stupid online shop didn't ship the parcel and it is 10 days I ask for refund but any feedback yet. Please don't west your time and money in this stupid website.

Bans account when purchasing in large quantities (but sellers on the platform allows wholesale) and from regular sellers. My 3 year old account was suspended despite being a loyal buyer and on time payer. They will keep scammers in their platform instead of loyal buyers. When members in your household buys separately, they will tell that the account is fraud (but they keep on telling people to promote the platform to family and friends). They find it suspicious when all members of the household are connected to one network. So, each member should have separate internet account under one roof? They removed stacking of vouchers and a buyer should only choose 1 voucher. And yet when a buyer decided to choose the free shipping voucher, at the checkout, a delivery fee will still apply! Top ups on your wallet has corresponding fees too. Lazada is the way better choice now when buying online.

Worst online shopping ever when it comes to refund, it has been since FEBRUARY and until now they still not giving back my refund money, they keep insisting that it was been refunded already but they can't prove it, already sent them my bank statement that there's no refund received. And now they're not answering to my emails..

Most of the Shopee seller are dodgy and have very bad customer service. Their products are low qualities and many sellers do not respond to buyers complain. Worse than sellers is Shopee who does not care about buyer`s complains. Many times, i received incomplete or wrong items and when i complain to Shopee, no actions were taken by Shopee to protect my purchase. From now on, i will go to stores and buy my items. Avoid Shopee.

Products from shopee are of average but useful, serve they purpose. I also don't understand why they accept sellers that sell knock off beauty products. You know those K products in sampler size with the cheapest price, too good to be true! But this is not what mostly disappointment me. It was the after sales. After I placed my order and waited for days, it never arrived even after its ETA. It turned out to be cancelled by the "Shopee Courier" also owned by Shopee. It was auto-cancelled by the courier without informing us and letting me wait in vain. The sad and frustrated part was when the customer service rep told me that it was COD and nothing was got from me. Is that what you called customer service? The agent was also sarcastic. The seller had also no idea that my order was cancelled by the shopee courier.