• Shopee

Shopee

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Overview

Shopee has a rating of 1.44 stars from 227 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Shopee most frequently mention customer service, online shopping, and credit card problems. Shopee ranks 684th among Marketplace sites.

  • Service
    83
  • Value
    80
  • Shipping
    79
  • Returns
    76
  • Quality
    78
Positive reviews (last 12 months): 15%
Positive
3
Neutral
0
Negative
17
97
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • From Shopee, seller, courier, customer service representative had no honour at all.
How would you rate Shopee?
Top Positive Review

“Fair Honest Reliable shopping platform”

Jefferson C.
8/31/23

I have been using the Shopee online shopping app for over 5 years now. Here are my observations through out the years. This shopping app continues to evolve from just a mere convenience online shopping app to a respectable and formidable challenger to Lazada. First of all it offers all the merchandise as well as the vendors that are present in Lazada but with a Twist …it offers more free shipping, more vouchers, very good customer service support, good logistics, user friendly app, and most of all Fairness in dealing with customers. Let me elaborate on each. It's a no brainer for vendors to sell their goods in as many places as possible. So if you're looking for vendor in Lazada look for it in Shopee and you'll find it there. It's no secret that Shopee offers more "free shipping & vouchers ". This is what lured me into trying this app in the first place. A vendor enticed me into trying it and i got hooked. Their customer service support is constantly evolving and improving to my amazement. Perhaps there can be a long queue but this too has improved. I complained terribly about logistics twice during this past Christmas holidays because of missing package purportedly delivered by their logistics partner. I complained, provided proof that the package was not delivered in spite of "proof of delivery" provided by the courier. I admonished and advised shopee to really scrutinize their logistic partners for integrity of character. Their logistic partners seemed to have improved. There's more communication and better proof of delivery but they have to continually monitor this and listen to customers. Their App is getting better. I still look forward to improving their "Search" just like the Amazon App. Search should provide relevant and specific items pertaining to the product being searched. This might take some time but if they do this they will be light years ahead of Lazada and for that matter more revenue. Fairness. This is close to my heart. Shopee is Fair and Honest to its customers. This is what kept me using the App in spite of all the problems I have encountered throughout the years. Shopee gives you the benefit of the doubt and is willing to investigate. They also provide swift resolution to the problem at hand.

Top Critical Review

“Ideal site for fraudulent sellers and scammers”

Guy C.
2/29/24

I've ordered thru that Shopee selling platform few times and most of the sellers are dishonest, trying to scam you, wanted you to paid outside of the platform. Even try to charge you extra after you paid by sending you packages COD. The worse is the one below, I order 2000 Pesos 40$ USD, of Rubbermaid plastic containers, from a seller name USA Goods and I received a candy in a small orange envelope. To had insult to the injury's, Shopee won't help and get my money back. If something goes bad you are on your own and lose your money. That is Shopee for you..

Reviews (227)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (56)
Thumbnail of user guyc253
1 review
0 helpful votes
February 29th, 2024

I've ordered thru that Shopee selling platform few times and most of the sellers are dishonest, trying to scam you, wanted you to paid outside of the platform. Even try to charge you extra after you paid by sending you packages COD. The worse is the one below, I order 2000 Pesos 40$ USD, of Rubbermaid plastic containers, from a seller name USA Goods and I received a candy in a small orange envelope.

To had insult to the injury's, Shopee won't help and get my money back. If something goes bad you are on your own and lose your money. That is Shopee for you..

Tip for consumers:
Merchant didn’t shipped the merchandise just a candy in an envelope

Products used:
None

Thumbnail of user leonel122.allego
1 review
1 helpful vote
December 15th, 2023

They create this buyer and seller hassle refunding effort it's like they don't care.
If you manage to press the confirm button then the refund button will be gone. It's sad to say that 7,500+ worth of fake staff was NOT canceled or refunded. They ask rubbish question about it and explain I can't get my money because the seller has my money. I'll NEVER ORDER AGAIN period!

Tip for consumers:
Bad costumer services on helping buyer! recommend to move different buying sites.

Products used:
Cellphone they send fake phone on seller and no refund,

Service
Value
Shipping
Returns
Quality
Thumbnail of user josepha2117
3 reviews
0 helpful votes
February 27th, 2024

We actually thought maybe Shopee couriers would be getting better since it seemed like we were getting a little bit better service and communication with the some couriers. However, sadly this last week proved there is no relevant positive change in Shopee's horrible courier service. They continually do NOT communicate with the recipient of the parcels and then say the recipient was the negligent one. This last courier did not bother to communicate with us at any time and then sends a message saying they couldn't deliver the parcel because the recipient was unavailable. No calls nor texts nor communication at all. Then sends the parcel back to the seller with the big lie that their deliver attempts failed. HInt hint Shopee- no communication is an absolute failure in business always!

Service
Value
Shipping
Returns
Quality
Thumbnail of user firstjae
1 review
0 helpful votes
February 21st, 2024

Bought something and trusted the guarantee. Got crap instead. The site disappeared and shopee did not honor the guarantee. They gave bull$#*! excuses. The worst part is that I tagged the fraudulent websites but they are still there.

Tip for consumers:
fraud. all fraud

Products used:
laptop

Service
Value
Shipping
Returns
Quality
Thumbnail of user hartnarit0910
1 review
0 helpful votes
March 6th, 2024

The delivery riders are so arrogant and not polite! I hope you can fix this! They don't know how to talk to the customers, and they are so demanding. What a jerk!

Service
Value
Shipping
Returns
Quality
Thumbnail of user johndaler586
1 review
1 helpful vote
November 11th, 2023

So, I'm having the worst experience which disappoints Shopee, and my reaction was very confusing for why just Shopee promote a sponsored ad on YouTube like free shipping everyday on YouTube, that's not true, it's not free for everyone, and I say "I hate living in the Philippines a few times". At the end of the advertisement, it shows there new user zone or a person saying "claim you free voucher now" in voice narration. You got notified as a winner like you won any items or a cash prize is an example of a phishing scam in Shopee, also same with GCash. I'm calling it a boycott, and while it lasts their service is getting very worse in the Philippines!

Tip for consumers:
It's a scam.

Products used:
N/A

Thumbnail of user rachelled25
10 reviews
6 helpful votes
October 15th, 2021
Verified purchase

Living in the countryside has a lot of advantages but also disadvantages. One of the biggest challenges is shopping. It actually takes about an hour just to get to the nearest "mall", so I don't really do that. This is why I love Shopee.

The available goods range from supplements to cooking oil, storage boxes to pet food, furniture to appliances, swimsuits to dresses, and meats to plant seeds. I could go on forever. The point is everything is available in Shopee.

I have seen lots of comments that mention how the quality of products are not good, the seller isn't accommodating. This can be true. It really depends on the "shop" or "seller". Shopee is like a shopping mall where there are lots of stores and stalls. It's important that you check the details of the product and comments before you make your purchase. The prices are reasonable and really cheap for the most part, but would you really expect much quality from cheap products? I wouldn't. What I'm saying is… expect the expected.

Shopee also has a credit system called SPaylater. I don't really have to use my credit card that often because of this. I am not sure if this is available to all users or Silver Members up only since I've just started using it this month. For more details about this, I highly suggest checking out their FAQs section.

The Refund system, I must say, is surprisingly very good. There was one time my order was missing 1 item and I got the refund within the week. It was automatically put back into "My Wallet".

In my video you'll the unboxing of my most recent purchases. You'll see that most of them are well packaged(not all). Most of them arrived within 4 days. The shipping really depends on the seller or shops and availability of the product, so again, may I remind you to read the details and comments to set proper expectations.

I use the website on my laptop because it's so much easier to compare prices with a bigger screen. When I'm ready to checkout I use the app on my smartphone because it's more efficient.

There are so many features you can take advantage of on the website and app, but I'll leave that to you. Explore and don't forget to enjoy!

To sum it all up, I'm giving the app 4 stars for the pricing, convenience and wide range of products and services they offer.

That's all for now! If you find this helpful, please like, subscribe and share. Thanks for taking time
Stay safe and healthy!

P.S. If you watch the video, extra thanks

Tip for consumers:
Always check the details and description of the items you're buying and READ comments.

Products used:
I have been using this app for more than 2 years. Recently, groceries and home improvement items.

Service
Value
Shipping
Returns
Quality
Thumbnail of user arnolds180
1 review
2 helpful votes
September 25th, 2023

Shopee or their seller never answer my message on their site or their customer service never answer all my inquiries or message.
Shopee delivery man deliverred the package of lipton yellow tea 100 pieces covered in black plastic on September 25,2023 around 2 PM as I received text message around 2:10 PM from shopee.
The delivery should September 24 since I order it on September 21,2023. Three days Shopee site said and promise no delivery charge and discount price of 299 pesos Plus 38 pesos. The delivery refuses to let me inspect the package before I pay him. He said that it is Shopee rules and regulation. So if he refuse me to inspect the product than I will not pay him. So cancel the transaction. The package is rectangle and from its weight it may not the product that I order which is suppose to be square and bigger in dimension.

Products used:
was not able to open the package unless you paid the delivery man first that is the policy of Shopee

Service
Value
Shipping
Returns
Quality
Thumbnail of user randd7
1 review
2 helpful votes
May 23rd, 2023

Shopee pandering to its sellers as usual, while caring nothing about its buyers. Example seller advertised world shoe sizes that is not correct. Shoes were just tried for minutes. Requested a refund "SHOPEE" denied refund, stating not enough evidence. Other problems, customer servise, false advertising, fake or different from what you ordered products. Shipping damage, couriers and Shopee lying about delivery attempts. Store credit for refunds. Save yourself lots of headaches, anxiety.

Tip for consumers:
Shop at your own risk

Products used:
Hardware, Sportsware, toys, clothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user mohammadf66
3 reviews
3 helpful votes
January 9th, 2023
Verified purchase

I order some parcel and ask to pay on delivery but they said isn't possible and we have to pay online, then I paid but after 1 week they cancelled my order because the stupid online shop didn't ship the parcel and it is 10 days I ask for refund but any feedback yet. Please don't west your time and money in this stupid website.

Tip for consumers:
never ever use this stupid site

Products used:
cosmetic

Service
Value
Shipping
Returns
Quality
Thumbnail of user pmpbkk
1 review
2 helpful votes
September 6th, 2023

Recently, I purchased a pair of sandals that were to big for the person they were intended for. 3 days after delivery I tried to start the Shopee return process, but could not find out how. Having received the product I clicked on the 'received' icon, thinking this was the first step. The I contacted the seller (Nuan-) who said I could not return the product because I had clicked the received icon. After I typed a negative review of the seller (Nuan-). They offered to change sizes, I agreed. Then they refused because of the review. Tried to contact Shopee but the published # was not in operation. By email Shopee keeps repeating to contact the seller first. Very frustrating. No resolution yet.

Service
Value
Shipping
Returns
Thumbnail of user acerjand
1 review
2 helpful votes
July 1st, 2023
Verified purchase

Using this app is horrible! They are letting their seller continue their service even though we were scammed. Please be aware of this app, especially Power_Dolphines. Don't use this seller or this app. I ordered 2 pieces of tents, and what I got was 1 piece of wipes! Horrible service. Once Im done with all my parcels, I will never use this app again! Horrible!

Products used:
Nothing and I waste my money.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffersonc45
1 review
0 helpful votes
August 31st, 2023

I have been using the Shopee online shopping app for over 5 years now. Here are my observations through out the years.
This shopping app continues to evolve from just a mere convenience online shopping app to a respectable and formidable challenger to Lazada.
First of all it offers all the merchandise as well as the vendors that are present in Lazada but with a Twist …it offers more free shipping, more vouchers, very good customer service support, good logistics, user friendly app, and most of all Fairness in dealing with customers.
Let me elaborate on each. It's a no brainer for vendors to sell their goods in as many places as possible. So if you're looking for vendor in Lazada look for it in Shopee and you'll find it there. It's no secret that Shopee offers more "free shipping & vouchers ". This is what lured me into trying this app in the first place. A vendor enticed me into trying it and i got hooked. Their customer service support is constantly evolving and improving to my amazement. Perhaps there can be a long queue but this too has improved.
I complained terribly about logistics twice during this past Christmas holidays because of missing package purportedly delivered by their logistics partner. I complained, provided proof that the package was not delivered in spite of "proof of delivery" provided by the courier. I admonished and advised shopee to really scrutinize their logistic partners for integrity of character. Their logistic partners seemed to have improved. There's more communication and better proof of delivery but they have to continually monitor this and listen to customers.
Their App is getting better. I still look forward to improving their "Search" just like the Amazon App. Search should provide relevant and specific items pertaining to the product being searched. This might take some time but if they do this they will be light years ahead of Lazada and for that matter more revenue.
Fairness. This is close to my heart. Shopee is Fair and Honest to its customers. This is what kept me using the App in spite of all the problems I have encountered throughout the years. Shopee gives you the benefit of the doubt and is willing to investigate. They also provide swift resolution to the problem at hand.

Thumbnail of user nicoler1561
1 review
0 helpful votes
January 22nd, 2023

Shopee is not good anymore. Hate their services. No one you can talk to on the app. It sucks. I will switch to lazada now.

Tip for consumers:
Do not use it. Lazada is way better because it also offer frew shipping daily

Service
Value
Shipping
Returns
Quality
Thumbnail of user blakeb297
1 review
1 helpful vote
September 23rd, 2023

Ordered a front brake caliper guard GOLD black diamond brand for a adv160 - part arrived - video taped unwrapping and it was Red even after asking several times direct to seller for gold! No response rip off merchants

Tip for consumers:
Don’t use shoppee

Products used:
Had to order from Alli Express - Atleast they send correct parts and give refunds - who has to video unboxing for proof - shopper is a rip off

Service
Value
Shipping
Returns
Quality
Thumbnail of user mohammadf63
1 review
0 helpful votes
October 1st, 2022

All services from prices to delivery is very terrible. The driver for delivery are very impolite. Prices are very more expensive than lazada. If you do not want have headache do not buy from this site. J&T express do their delivery service today bring me my order after 15 days but uncompleted. And when I ask why is not complete he take the order and run away.

Tip for consumers:
Please dont buy from this site if you dont want have headaches

Products used:
projectors

Service
Value
Shipping
Returns
Quality
Thumbnail of user ellat78
1 review
0 helpful votes
January 5th, 2023

Shoppe dont have any responsibility. Should not buy anything from shoppe. Service is so bad, store there also verry terrible.

Products used:
Washing liqid

Service
Value
Shipping
Returns
Quality
Thumbnail of user guidon5
1 review
1 helpful vote
October 16th, 2022
Verified purchase

Shopee deleted my review because according to them it was irrelevant and offensive! Hello! If a customer got deceived, do you expect that customer to smile? Protect the customers NOT the seller of fake products.

Tip for consumers:
Company performance

Products used:
Shirts

Service
Value
Shipping
Returns
Quality
Thumbnail of user redentort1
1 review
1 helpful vote
March 31st, 2022

I bought an item in shopee. Received the item in a week, After I open the parcel, I found out that the seller sent me the wrong item (i believe its intentional) (seller is POWERCENTRAL). Getting back a refund is a pain in the $#*!. Its already 2 weeks since I file refund in which the seller already confirmed that its wrong item, But its still needs validation from the seller before they will give refund, will never buy from Shopee again, especially pricey products. Shopee does not protect its buyers

Tip for consumers:
Never buy from POWERCENTRAL(seller ) (when you return the wrong item they just neglect your validation for payment refund)

Products used:
Solar set up accessories

Service
Value
Shipping
Returns
Quality
Thumbnail of user jonr660
1 review
1 helpful vote
October 3rd, 2023

I told them that something was stolen and they were selling it. They admitted it was stolen but still continued to sell it and not return it. Don't do business with these criminals.

Tip for consumers:
Crooks

Products used:
Auto tool

Service
Value
Shipping
Returns
Quality
Thumbnail of user ma302
1 review
18 helpful votes
September 2nd, 2020

It is a waste of time and money talking to their unreliable customer service representative. Their number is not toll free and they do not have call agents who can speak Cebuano.
Sellers are dishonest. I recieved incomplete items multiple times. For someone who is new to online shopping, I find their refund/return procedures long and confusing.
Shipped items are not handled properly by their couriers. Sellers even blamed couriers for missing items.
Do not buy items from shopee if you value your money.

Tip for consumers:
If you value your money, do not buy from items from Shopee.

Service
Value
Shipping
Returns
Quality
Thumbnail of user bsjajab
1 review
0 helpful votes
July 4th, 2023

It's ril good also because they were all in one I can get a few more hours to go to bed now so I don't

Thumbnail of user vanjs
1 review
1 helpful vote
January 31st, 2023
Verified purchase

My acct. Has been locked notifications said it is invalid use of a voucher. Why would the voucher will push through if it is invalid. The systems sucks I try contacting them but cannot provide information sad cannot disclosed even if u are the acct. Owner still they cannot disclosed information on your own and also I am asking information why they locked my acct. Why they can't just provided that is because also they cannot know why it is locked. I have no credit on them and no bad records on the order. They let me sign the form but they don't email it until now. Actually Lazada is much more better because they have the priority so you can received the order the next day and I try that and they really delivered it on exact date

Tip for consumers:
I would suggest that you use other shopping online because the company really need to do some update and need to work how to provide a good customer service

Products used:
Clothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user lhaic
2 reviews
0 helpful votes
June 5th, 2020

Courier of shopee will give 3x and wil lcontact you 3x before they tag the item as failed. Return system to failed delivery is relatively fast. Courier are friendly and delivers the item that you order. Shopee is cheaper maybe because they only charge 1.5 percent to seller unlike lazada who has lots of hidden charges that can go up as high as 5 percent. App is easy to use even if you are a seller and they has an option button for the colors that you like. So you rarely need customer service to assist you

Thumbnail of user joser1712
2 reviews
3 helpful votes
January 16th, 2023

So I have been winding down on purchasing from Shopee Philippines but there are still some items (cat food and household stuff such as trash bags, cotton buds, junk food etc.) that are cheaper in Shopee than in Lazada Philippines. However, a majority of items that are purchased and the courier is J&T Express for delivery, you will definitely have delays in receiving the items or outright the order gets cancelled as the courier will fail to deliver the ordered item. I believe that Shopee has still not fully addressed or resolved this issue with their logistics partner. The Christmas season is over so the volume of orders for delivery should be less but J&T Express has still failed to rectify their delivery problems. I have an order placed on Jan. 12,2023 and it is now Jan. 25,2023 and the order has not arrived and for some reason Shopee will not allow me to click on the refund option when the item has been paid for and the Shopee guaranteed delivery period is way over the limit. So, my money is tied up with Shopee. I had another order (this was the seller's mistake) and they cancelled the order. It has been over 5 days and Shopee has still not refunded the order amount to my account. The Shopee agent informed me that it could take up to 45 days for the refund to appear in my account. That is truly unbelievable and why Shopee still gets a low evaluation from me. Hope this helps future users of Shopee Philippines to be aware of the potential pitfalls in their buying experience.

Products used:
cat food, household items for the kitchen, yard, cleaning items

Service
Value
Shipping
Returns
Quality

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1.4
227 reviews
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