Shopee

Bad Service, Shopee Express delivery don't deserve Express on their name, because they don't deliver on time. Customer Service is hard to reach.

This is perhaps my first time writing a negative review. I'm not the type to but I feel strongly for this experience not to happen to anyone else. Hence, this review.

Consistent with some reviews i read, i made one refund request last month which vendor approved. The problem was shopee failed to pick up the items for return and cancelled my refund request which then generated a series of complaints and response exchanges (over 10 case numbers). What irks me is that after finally approving the refund, they decided to suspend my account. I have bought tons of things with shopee and i think this is only my 2nd return due to defective product. What is worse is that they said they cannot disclose the suspicious activity that led to the suspension of my account (see image). The supervisor Anna said if i have read the terms in section 1.4 and that shopee is free to change the account status however they see fit. I don't mind actually but at least tell me what i did. Don't send me to jail and not disclose what i offense i did. I did not curse, i did not shout, i just made my demands firmly because that is my customer right. I also compared their customer service with Lazada which i had a good experience with. If those are reasons for suspending my account, don't you think there is something seriously wrong with the system in this company?

Buyer Beware. With online shops, one is sometimes left helpless because there is no one to talk too. And with customer service people like the many I've spoken with, you are bound to just hit a brick wall. They are poorly trained (not knowledgable, operate within a box and not empowered to make decisions, arrogant and impolite, not customer service oriented). Email responses and phone responses are not synced which results in miscom. Shopee may be an online shop but the customers are real people. They are not robots so your rules and service should take that into account. I hope someone from Shopee
Management reads this and make improvements.

Do NOT buy from SHOPEE. If you do so, be aware of a seller named IWEN2020 (iwen2020) who has set up shop THIS YEAR and NOW offers over 900 products on the platform. The seller offers brand named product, ACCEPTS THE ORDER, then replaces it with a knock off brand. I ordered a KRUPS 5-cup Coffee Maker then was told they would send the knockoff in pic below. When I tried to cancel the order, they did not accept the cancellation request. Instead they send an incomprehensible canned response. I am working with Shopee to ensure the seller cannot do this to anyone else.

As a first time customer, I learned that Shopee cobbles a seller network together but operates with only nominal oversight going as far as allowing their (helpful) customer agents to infer they cannot control situations like mine. Taking no responsibility or accountability for seller behavior is not good business.

My 1st order placed and paid for via mobile banking, I contacted customer service and spoke to a helpful rep who said she'd send me directions for my refund and stating it would be 2-5 business days to transact. The email specifically requested me to provide my bank account name and account number in HANDWRITTEN form then creating an electronic form or taking a photo of the handwritten information.

No bank will say this is acceptable and I will not follow the prescribed guidance.

The website is poorly designed and difficult to navigate. FAQs are horrific. Ordering protocols are unclear and poorly designed. Easily among the worst eCommerce sites I've ever seen.

I will return to this review with retails of outcome and the refund once complete. I want to be sure my experience is fully documented and am more than willing to take a little more of my valuable time to inform others of a recovery outcome.

Living in the countryside has a lot of advantages but also disadvantages. One of the biggest challenges is shopping. It actually takes about an hour just to get to the nearest "mall", so I don't really do that. This is why I love Shopee.

The available goods range from supplements to cooking oil, storage boxes to pet food, furniture to appliances, swimsuits to dresses, and meats to plant seeds. I could go on forever. The point is everything is available in Shopee.

I have seen lots of comments that mention how the quality of products are not good, the seller isn't accommodating. This can be true. It really depends on the "shop" or "seller". Shopee is like a shopping mall where there are lots of stores and stalls. It's important that you check the details of the product and comments before you make your purchase. The prices are reasonable and really cheap for the most part, but would you really expect much quality from cheap products? I wouldn't. What I'm saying is… expect the expected.

Shopee also has a credit system called SPaylater. I don't really have to use my credit card that often because of this. I am not sure if this is available to all users or Silver Members up only since I've just started using it this month. For more details about this, I highly suggest checking out their FAQs section.

The Refund system, I must say, is surprisingly very good. There was one time my order was missing 1 item and I got the refund within the week. It was automatically put back into "My Wallet".

In my video you'll the unboxing of my most recent purchases. You'll see that most of them are well packaged(not all). Most of them arrived within 4 days. The shipping really depends on the seller or shops and availability of the product, so again, may I remind you to read the details and comments to set proper expectations.

I use the website on my laptop because it's so much easier to compare prices with a bigger screen. When I'm ready to checkout I use the app on my smartphone because it's more efficient.

There are so many features you can take advantage of on the website and app, but I'll leave that to you. Explore and don't forget to enjoy!

To sum it all up, I'm giving the app 4 stars for the pricing, convenience and wide range of products and services they offer.

That's all for now! If you find this helpful, please like, subscribe and share. Thanks for taking time
Stay safe and healthy!

P.S. If you watch the video, extra thanks

I purchased a few products from a store in Shopee (1buycar.ph), well it's 8 total items. When I get it, it's only 6pcs. After contacting the store via their chat system, the store says their shipping team made a mistake (I guess they cannot count), so anyway, I request for refund, the store offers to refund, but the system only says 1p, hahaha. So, I chat with the store again and complain to Shopee, well. The store gives me a voucher that gets applied to my purchase, but only for that store, so now, I am forced to purchase from that store, which they have nothing that I want, and since they are giving me a voucher, there is no links to free delivery vouchers. So, if I am to purchase 190p worth of items, shipping will be 100p, and for what, this was not my fault, so I complain to Shopee and they just send me links to their help center. Stay away from Shopee, I will never do business with Shopee ever again. I've had stores send me items with missing pieces and they just say they made sure all were complete before shipping, so, that was another hellish moment, since courier wouldn't pay for the missing item, and seller had the same to say. That should've been my awakening, but I give other stores the benefit of the doubt. And now, I am totally aware of how customers get treated, they don't! And, just the way they price things even looks shady, you can see in the photos attached. I've been shopping at Shoppe for several years now, and I purchase almost in a regular basis, but unfortunately, no longer will I do business with Shopee. And, I will make sure to let everyone know in all social medias. It was only 190 pesos, but it was not about the amount, it is the principle. Businesses should value customers, not just screw them over.

Ang bagal ng delivery nyu. Di ko alam kung yung sistema ba ang sadyang mabagal o yung tao lang talaga ang makupad. Palitan nyu na kaya mga tao nyu baka pag iba na ang nagwork jan baka mas mapabilis pa serbisyo nyu. Yung pinadeliver ko nung Sept 17 pa nasa Cainta sorting center hanggang ngayon andun pa din. Anu aantayin nyu pa bang manganak mga yun para dumami. The last time na nagpadeliver ako dun din yung last drop off office bago na out for delivery kaya sure nilililliman pa muna nila yun para mapisa mga itlog at dumami tapos pagtumawag ka sa Customer Service ang sagot "wala pa naman sa deadline ng delivery date dahil sa 23 pa po ang estimated delivery date" ang ganda ng sagot panalo talaga mga tao ng Shopee kaya kahit abot kamay ko na yung inorder ko dahil nasa Cainta nalang wala ako magawa kundi magantay kung kelan sila sipagin at mauupo na lang ako hanggang dumating and delivery date ng item ko. Kaya SALUDO ko sainyu mga pare koy kayo na ang mga over paid yet less service naman!

Tenho 4 pedidos que o comprador não reembolsará. Por 5 meses eu os contatei todas as semanas e toda vez que eu os contato, eles culpam motivos diferentes. Eles prometem reembolsar todas as vezes... mas nenhum dinheiro chega à minha conta bancária.

A Shoppe me roubou, de uma venda que eu sofri para por coisas pesadas no correio que com frete e tudo deu 58 reais e era para eu ganhar 40, eu ganhei 9 reais. Desgraça, nunca mais vendo nada por esse site de ladrões e nunca mais vendo nada pelo correio. #Shoppe #Shoppemeroubou

Apa courier buat skrg ni? Dari mggu lpas peram barang aku... tulis 1 hb sampai... ni dah ptg xde sampai lagi... bodoh btol ssevis nya... babi tau babi?