ShoedazzleReviews 8,176

I became a VIP member a month ago and bought the pair of boots for $10. Took two weeks to deliver, ok fine, I wasn't in a rush to get them anyways. The size 10 fits just fine but the shoe is pretty poor quality, especially the yarn/knitted trimming at the top, which is incredibly cheap and loose. So, I decided to cancel my membership and called yesterday, but was put on hold for 15 minutes when I was short on time so I decided to try again today and it was successful; I was polite but firm with the representative on the phone (which is always the best way to go) and he finally canceled it.

However, what bothers me is that so many of these 1 star reviews are because people didn't PAY ATTENTION to the details it tells you about what happens when you sign up for the VIP membership. The writing is there. And maybe it's because I already am a VIP member with Fabletics, but I always have a reminder set on my phone to remember to skip the month. It's not that hard to do. Also, for those of you who didn't realize you were being charged monthly for 1+ years: do you not ever check your bank account statements? Jeez.

Nevertheless, after reading all these negative reviews I decided to cancel now instead of later to avoid any of the financial"mistakes" the company made via bad returns, no refunds or worse.

They constantly are "out of stock" even AFTER you've placed your order. And when you do get an email saying they have canceled your order, they refund your money as store credit ONLY. Additionally, I was charged for shipping and my shoes but when it was refunded all I was refunded was for the shoes and not the shipping even though my shoes WERE NEVER SENT OUT FOR DELIVERY. If you call and complain all they do is offer you discounts so they can continue stealing your money. I wish I never got myself into this mess and would NEVER recommend this site to anyone.

Beware - Shoedazzle requires you to opt out every month by the 5th, and it's not just a 'click here' type of opt-out, it takes several screens and if you don't click each screen you will have money deducted from your account. This money is considered "CREDITS" on Shoedazzle, and can then only be used on full priced merchandise - can't use credits for sales, bogos, just full priced stuff. Which makes no sense at all, it's money of mine THEY ALREADY HAVE so what difference does it make what I spend it on? The shoes I've bought are okay, decent quality but mostly their merch is sort of boring and basic.

I have been trying for days! To get a return label to get an exchange but have not been able to, called and spoken with 7 different people, still no label...

I like the shoes and sometimes they have really great sales. I usually buy flats or low shoes and they are long lasting! I personally don't know much about their highheels, but I know they are uncomfortable. What I don't appreciate the service is that they gave me a hard time canceling my account (i still havent done it). Their fee is a little too much for me and I always make sure I cancel it before they charge me. I'll see if I keep this, but if you are looking to get some good flats you should get them here!

I ordered several pairs of shoes at the same time. None of them fit my wide calves, so I tried to return them. I could only get a return label for one of the three pairs. I sent them back, but only received half of the price I paid for them. When I called about returning the other pairs, they promised they would change this for the first pair. Still hasnt been done. I've been out $103 for several months now because of this--GIVE ME MY MONEY!

I am currently trying to cancel my account and return a pair of boots for a refund to my credit card, and the process is terrible. (I can't ever remember to skip the month, and I can't ever find shoes that I like to spend my credits.)
The representative is claiming that I can only receive VIP credit to order more shoes. I paid for that VIP credit with my credit card. I should be able to receive the refund to my credit card. I don't want to order more shoes that I'll have to return or exchange three times. I just want my money and to close my account and be done with this whole debacle.

I hadn't read any reviews before purchasing and ordered 6 pairs of shoes. 1 didn't fit, and 2 weren't really as cute as the pictures. I decided to take them up on the free returns. Was able to print one label and then the rest were not available. I called and after about a 12 minute wait I got a very nice lady who seemed new but was eager to help. She didn't hesitate to cancel the account, either. Time will tell if I actually get refunded for the three pairs I'm returning but I just wanted to throw my two cents worth in about the customer service. FYI the Facebook chat is useless, same with the website chat. Pour a glass of wine and call.

This company, along with its sister company, JustFab, are the absolute biggest scams on the market. If you're looking for shoes that make you look like you just came from the Walmart clearance section, this is the company for you. The shoes are horrendous. The pair of boots I ordered were cheaply made (original price 49.95 USD) and the second I tried them on, the button on the top came off. All of their shoes are not true to size, and happen to be about two sizes too small. I am a size 9 US and when my size 9 US came in the mail, I could barely fit my feet inside. Terrible quality. They look so cheap. On the website they look high-fashion and high-quality, but the second I received them in the mail I could tell that they were not built to last. RETURNS: They will not refund you unless you follow up with your return. I returned every last pair of shoes that I got, and for one order that I returned, I was only refunded half that I was supposed to get back. One pro: their customer service representatives are great. They will fix your problem if you go into that call being calm and understanding. With that being said -- do not use ShoeDazzle or JustFab, and make sure you treat customer service representatives with respect because they are people too.

By the way, ShoeDazzle rep Sherry from the comments down below never contacted me. Save yourself the time an frustration and don't use this company.

I ordered 2 pairs of shoes last Sunday oct 8th, and they were supposed to be here by today or tomorrow. Next week is my 21st birthday and I specifically bought them for Vegas. I got an email from them saying my "shipping was delayed" but I got that email 4 days AFTER I placed my order! And now they're saying they won't be here for another week. Not in time for my birthday. So so so dissapointed. Save yourself the dissapointment and shop elsewhere.