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Natasha Z.

Contributor Level

Total Points
80

1 Review by Natasha

  • Shoedazzle

11/5/17

I hadn't read any reviews before purchasing and ordered 6 pairs of shoes. 1 didn't fit, and 2 weren't really as cute as the pictures. I decided to take them up on the free returns. Was able to print one label and then the rest were not available. I called and after about a 12 minute wait I got a very nice lady who seemed new but was eager to help. She didn't hesitate to cancel the account, either. Time will tell if I actually get refunded for the three pairs I'm returning but I just wanted to throw my two cents worth in about the customer service. FYI the Facebook chat is useless, same with the website chat. Pour a glass of wine and call.

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Sherry E. – Shoedazzle Rep

Hello Natasha,

I am sorry to hear that you did not get any help through Facebook chat. We will be contacting you within 24-48 hours to help you further.

Best,
Sherry

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