Absolutely awful company. Very poor quality products, items delivered with missing items, and appalling customer service. Do not buy anything from Shein.

It was the worst shopping experience!
I have ordered flare pants in the correct size and a couple of size larger, just in case they run small.
Both sizes are practically the same length... EXTREMELY SHORT!
I haven't ordered in size Petite either.
AND IN ADDITION THERE IS NO CUSTOMER SERVICE TO SOLVE AN ISSUE.
WASTED MY MONEY!

I made my purchase and it was supposed to have been delivered on March 3rd 2025 through fedex and somehow fedex couldn't deliver my package due to an incorrect address, but clearly my address is shown and is correct. Still here I am March 4th 2025 no package.

Buying from Shein is a gamble, so do not pay Shein anything you are not prepared to lose! In my case, Shein kept BOTH the product I had returned, AND the money I had paid for it. After I placed the original order, Shein advised by email that delivery would be delayed. Therefore I obtained a replacement from another source, and I immediately tried to cancel the order with Shein. They advised it was too late to cancel the order becaused the order had already been "processed." Not shipped, mind you, but "processed." It was shipped four days later. Unfortunately, the carrier misrouted the package and during its approximately twelve extra stops it sustained substantial damage to its packaging. The item was finally delivered when I was not at home. I took photos of the damaged packaging, however I found no damage to the product. I repaired the packaging and obtained return authorization. Approximately one week after the proof of delivery showed the return had been delivered, I contacted Shein because I had not received credit for the return. I was advised the return had "failed" the return inspection. Photos were provided which included red arrows pointing to faint scratches on the product that otherwise might not be noticed. It should be noted the product is a stand used as a tool to repair bicycles, and cosmetic beauty is not an important characteristic of the product. I replied including photos of the damaged outer packaging, and advised that returned product and skimpy interior packaging was identical to what I had received. The reply from Shein gushed with apologies and best wishes, but declined to issue credit. So Shein now has both the product and my money.

DO NOT ORDER FROM SHEIN ANYMORE AFTER JAN 2025. Your Order will be sent and not delivered unless you pay customs and tariffs fees. They are stating this is TRUMP's doing- it may be but not the issue. They also say they will reimburse 50% of fees.if you hound them. However, if you fully paid you order and shipping or even free shipping with large orders, no additional fees should be needed. Their customer service is not helpful at all and would do nothing. Once it is shipped you are screwed! They are just ripping you off now! Beware!

Been trying for 2 months to get in touch with SHEIN contact support finally got in touch with someone today and the refuse to help me cause the time exceeded the limit wouldn't refund me or give me what I ordered I'm not happy my neighbors wouldn't take my package never had a problem before but never shopping on here again

How can anyone even shop on the site when it just keeps popping up these stupid "spin to save" or "pick your prize" then it has you pick 10 items then they want you to share. Reminds me of temu. I get so frustrated that I don't buy anything and I've shopped on the site several times. Get it together temu...I mean, shein 🙄

I think the quality of many of Sheins products are great for the price. I have issue with the "free gifts", I truly believe it's a scam. I was supposedly 0.01 away from "earning" my 5 free gifts yesterday after placing a large order, all I had to do was invite one friend to receive my 5 "free " gifts. I invited 2 friends both of which ordered something and still today I am still playing that puppy game to win the supposed 5 free gifts. And the closer you get to winning to lower the points they give you for winning any particular step within the game. I feel like a greyhound race dog chasing the fake rabbit around the track, I don't think I'll ever catch it. And it's a dang shame because I will get to the point that I won't even do business with them anymore, I don't like to be scammed,especially when I'm spending money with a company. I had honestly hoped SHEIN would be better than Temu but it seems to use the same scam tactics.Do better SHEIN!

I just received an order, that my package had been here. I waited a week and a half, and got to the doorstep and there was no package there. Their customer service was very nonchalant. Only offering me a refund. I was very pissed off. I had to drive 30 minutes to a message, that had said my package had arrived, going there and finding out there was no package there. No call from delivery driver, saying it had been dropped off. Just a text message. I will never ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever, use their service again. And I recommend that no one, get deliveries from them.

The items are defective. Some sent me 1 item instead of 3 items. You can not return it. They refunded me 1 item out of 5 incomplete orders.
The time I spent on dealing with customer service is not worth the money. They got over $50.00 out of me for useless crap. Hope they are proud of themselves.

I will never order from shein! They delivered my pack to the incorrect address and when i reach out the next day they told me there wasn't anything they can do. A month in half later and they dont want to resend or refund my money the package was 600.00. Everyone writes the same message (copied and pasted) and dont care to help. The customer service is horrible. The reply at 4 am and when you reply you have to wait 24hr for them to send you the same message. They dont care to assist. This is the email i have received since 1/13. They dont even have supervisors. This is insane!

A copy of the email below.

2025-02-20 14:17:56GMT+0800
Good day!

We can no longer proceed because the relevant team has confirmed that it was delivered satisfactorily.
Please feel free to include any additional questions in your response. You may be sure that every problem will be addressed promptly.

Best Regards

SHEIN Customer Service

They do not have any way to reach them! I was charged for an order I did NOT place and was never send an order number so there was not way to return $300 worth of clothes I DON'T WANT! I've emailed them and opened disputes with PayPal AND sent 20 emails to Shein. They only send a generic response stating "they're sorry I had a bad experience with them." This is so crazy.

HORRIBLE customer service and liars. I ordered something and changed my mind within am hour or two. According to their website, orders can be canceled if they have not shipped. I had just placed the order and nothing had happened with it yet but they told me that they could not cancel the order. They told me several times and the responses seemed to be automatic replies that haven't even really read my message. I will never order from SHEIN again and I will be happy to share my experience with othersto save other people from experiencing the grief that I'm going through now.

If I could give zero stars, I would.
I have been a long time shopper at shein. Like long enough that i am considered a tier 3 VIP. And up until recently still supported them. For the first time I have had an issue with a shipment. There were missing items from my package. Contacting customer service was unhelpful. I was told I would be credited points to my account to repurchase the missing items. These items totalled about $70. The points i was credited were worth less than $1. Contacted customer service again. They told me to contact the shipping company. Which I have done. With no response.
Shein refuses to resolve the issue.
To top it off their products have went down in quality but huge price increase. They cap the coupons so you can only save a small amount now, where they used to be unlimited. The coupons also aren't nearly as high of a percent off as they used to be.

I can see why loyal customers are dropping off left right and center. Save your money. Shop elsewhere.

I heard 2 customer representatives talking in jollibee. One was bragging about how she handled customers, letting them wait and wait. She also ends the chat when it's taking too long. Kasi kailangan nya makaquota. One of them blaming SHEIN for their poor quality. "Nakakainis ang daming returns. Puro damage" The other replied "Ang pangit pa ng tela at ng tahi kaya ang daming reklamo"

SHEIN customer agents should keep every conversations confidential. They are so MARITES. A breach of confidentiality. Agents can't share conversations to anyone. More so naming someone. Remember, coffee shops, restaurants, convenience stores are not confession booths. BTW, I can't remember the exact date this customer agent named & defamed a customer. It was between December 9-14

I am extremely disappointed with my experience on Shein service. I requested a refund for my recent purchase, but despite multiple follow-ups, my issue remains unresolved. It's been from october 14 th, and I still haven't received any communication or refund. Shein's associate courier service IMILE confirmed that they delivered the return item on the same day. And shein is not accepting that they received the courier. This courier servise also Shein's associate.
The customer service team has been unhelpful, providing vague responses and not addressing my concern properly. I provided all required documentation and followed their process, but the lack of response is frustrating and unprofessional.

I ordered 20+ dresses to ensure that 1 fit great and was the correct color for my daughter's destination wedding on Nov2 2024. They were delivered Oct 11,2024. Couldn't even choose one until I got to the destination on Oct 31. Was going to return what I didn't choose for wedding. When I got home I found my dad in a coma. Had to take him off life support on Nov 10th. The funeral was Nov 16. I had to pay 100% of it myself. I needed the $ from my dresses I was going to return. I tried to return them a few days after the funeral and have been denied everytime I tried due to it being outside the time frame of 30days from delivery. So I was Apx 2 weeks outside the time frame. I didn't even know I only had 30 days. I thought for sure I had at least 60 days. Returning dresses wasn't on my mind until the day I tried to return them. They refuse to make an exception. It's ridiculous and unexceptionable that they will refuse my return. I will provide proof of wedding and death certificate if I have to. I need shein to let me return these. I try every week since Nov and keep getting denied.

When you do things for payment, they increase the prices more than what is in the basket. I'm so disappointed with you guys. Before you are correct and give us discount points etc but now 👎👎👎

I would give 0 stars if I could because of the service I received which is so unsatisfactory. I ordered many items from Shein and contacted them because the packages stated as delivered but were never recieved. I contacted customer service and they keep giving me the same response even though I have provided the proof they were asking for. This has been ongoing for very long and I just want a refund to make it right. SHEIN has definitely lost me as a customer/consumer but I have images of proof of the chat as well where i am being told the same thing and it's frustrating me a lot! As well as that the times of the delivery I also have which make no sense to me at all! I just want my refund because I don't want to pay for something I never received this was before Christmas as well so I am frustrated that my items never even came. And customer service is not cooperating at all.

Terrible customer service. If you don't find a robot answer, the message box won't allow you to describe the problem sufficiently. The answer you may get is meaningless. Customer service is unable to solve a problem; e.g. if SHEIN has doubled your order and you refuse to accept the duplicate order. Terribly time consuming - never again!
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