SHEIN has a rating of 1.8 stars from 4,851 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 2390th among Women's Clothing sites.
This company responds to reviews on average within 4 days
I absolutely love the clothing and other items I've bought from shein! Definitely love the different styles and prices
There is no support. Period. I received a damaged sweater and opened a ticket 20 days ago. No response. Now I can't return them either because it passed 35 days after the purchase date. But it took 2 weeks for me to receive the sweaters, their 30 days return policy is fake! So to avoid trouble, do NOT order from them unless you are sure and don't mind throwing the money away if the item is damaged.
I ordered 2 shirts from Shein about 3 weeks ago. After placing my order I decided to check out the reviews, they weren't too great and I immediately started to worry. That changed today when I received my order. The shirts were individually packaged in a nice slide lock bag and the quality of the t-shirts was really good, they were soft and the print was not that cheap screen print feel. The blue shirt with the flowers was cut a little short, I would get the next size up next time, but the oversized white shirt was perfect, I'm an xs and I ordered xs. I will definitely order from here again.
Great online store for women's clothing. Huge selection of goods, quite often I buy even if I do not like a product it can be returned.
I didn't expect much because I was unsure of the website at first. I've ordered so many shirts from them and honestly I've never been disappointed. I only had one issue with shipping and it wasn't entirely their fault. If your order ships in different orders, it will sometimes show the 2nd order as delivered when the first was. I got on the app and chatted with customer service and they explained the shipping to me and I received the second part a few days later. I've NEVER ordered pants or shoes because those are items that I need to try on before I buy. I got so many cute tops and cardigans for work. I'll continue to order from them unless I have an issue but I was honestly happy with my clothes and with the customer service when I needed to speak to them. I've never tried to return anything so I really can't speak on that part.
Tip for consumers:
Read reviews and use your best judgement. If you see a shirt that you love, try it but don’t spend a ton of money until you’re sure.
Products used:
All of them…shirts and cardigans
I loooooove SHEIN. I order ALOT of stuff from them. You really have to pay attention to measurements on sizes. And reviews. Going through reviews and paying attention to one's that have similar measurements to you and that have a photo REALLY helps make your purchase a success. The unsuccessful purchases I've had ( only a couple) were because I didn't pay attention to sizing and reviews. And when I buy something I leave a review with picture AND correct measurements so it helps others. Like I said, it makes purchases so much more successful.
Products used:
Dresses, wigs, shoes, hats,
I ordered 8 items, a sweater, 3 sundresses, 3 tops and a summer evening dress. Everything is fine, some really nice. Some are a little longer than stated, but sizes were all true to the size guide on each item. I'm pretty impressed with the overall quality for the price. I will definitely order again.
Products used:
Womens clothing
UPDATE*** Someone did reach out from SHEIN. They kept me updated on the status of my order and refunded a partial amount and I still received my order. The time it took to get my order with their website reporting Misleading, short delays and being unable to reach them via their website was a huge frustration for me. But in the end, I received my items, partial credit was issued and issue resolved! I have upgraded from 1 star to 4.
I ordered on 4/4 and my order shows it's awaiting picking. I know there is a delay due to Corona, but this is crazy! I'm almost ready to get a refund if my order is not shipped by Friday
Dear Dee,
A member of Shein's US Team has sent you an email from dispute@shein.com. Please be sure to check your emails Spam folder in the event it was filtered.
It's been a good experience so far... although I ordered a couple of things that weren't true to my size but the others were perfect... you offer quality things at cheap prices which is great for ya students... I like shopping with you guys
I have ordered from them a few times in the last months. The quality of the clothing is not the best but it isn't that bad. I have realized the shirts are way thinner in materials then they appear online. I actually love the jeans. No complaints there. The shipping does take approximately 2-3 weeks and for some reason they tend to ship one order in 2 separate packages? But all in all I don't think it is terrible. I will continue to order from them.
Tip for consumers:
I would place a small order at first and see if it's something you like and are willing to wait for the shipping time
Products used:
Jeans shirts and shoes
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
Affordable clothing, super cute clothing at lightning fast shipping I look forward to free shipping on Sunday's.
Products used:
Clothing, throw blankets, pillow covers, makeup, cat tunnels, cat collars etc.
I was pleasantly surprised by how quickly my package (all 5 items I ordered) was delivered - 10 days before I was told to expect it. The clothing was fine. It mostly matched what I expected, though the quality was in some cases slightly lower than I'd hoped. Nothing amazing but overall about what I expected.
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
If the shein didn't change delivery company will not going to buy anything because delivery system here in UAE worse n very bad service
It was amazing. I just hate the fact that Shein uses Buffalo logistics and Buffalo always make me pay Customs and VAT Duties.
Hello, sorry for the inconvenience. Any issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I started shopping online at Shein and I could not believe the low prices ' the only problem is the sizes are very inconsistent but, returning it's pretty simple and quick. Somethings run much bigger and some are too small ' I've gotten quite a few cute things At a reasonable price. I definitely recommend giving it a try' Dress in the picture are from Shein
Products used:
I purchased several T-shirts, dresses and accessories
My top arrived in a timely manner, was as pictured, well-made, and at a great price. However, the sizing was off. I am a size 4, and ordered the Large, because the top appeared clingy/tight on the model. When it arrived, it appeared to be a US size small. Even though it is still clingier/tighter than I'd like, I am not planning on returning it.
I was not notified on the initial purchase of another amount for customs and VAT - think that needs to be specified aside from the initial courier fee
I've made 3 orders so far on this website and haven't had any major problems with them.
The clothes I've bought were all vey nice and lovely to wear. Materials are really nice and they all come in a kinda zip lock packaging(?) which I like to use to it store the clothes and to protect it from getting dusty. You can also use it for travelling to such as to keep your shoes separately from your clothes etc. which is why those bags are really useful so definitely keep them!
I've also purchased other items such as jewellery, homeware. All products are really good, no problems with it and they work really well.
As with websites and companies like this, clothes can be a hit or miss as some clothes can be too big or too small as they are I think mainly Asian sizes. But you can always read the thousands of reviews people make on items and returns can easily be made.
Returns are very easy to do. As you can submit your refund, pack it up in the same packaging or your own packaging. Shein also provides a free label (free one for each order) for you to print off and then you can send off at the post office or use your own label. Refund takes at least 7-10 days from the day you send off the item.
I haven't had any problems with the refund process or buying process from this company.
Overall, products are really nice and cheap too. Easy website to use and return process is easy too. I definitely recommend!
Tip for consumers:
As with Asian websites, products can be a hit or miss so make sure to read the reviews before buying!
Products used:
Dresses, kitchenware, jewellery, leisurewear, sportswear
I was satisfied with my purchases and the quality was expected for the price paid. No trouble with shipping or sizing.
Previously, I was scammed. Thought I was ordering from Shein, but obviously not. They got my money and I never received any merchandise.
I absolutely love shein. Hands down the best shopping app I've had so far and most of the items are super nice for the low prices. Highly recommend if your looking for something hot and affordable.
They have been very kind and patient. I would thanx so much for this
I have ordered clothes for my baby twice from SHEIN and I have had positive experiences both times. The clothes are beautiful and made of quality materials. They have the coolest designs for babies that I haven't seen anywhere else. A nice selection of tie dye, which is what I was searching for. And the prices are very good. Shipping takes a little longer than I expected, which is why I only gave four stars, but I will definitely be purchasing from them again and again! I'm very happy with my purchases! The fit was perfect, too!
Tip for consumers:
Shop early to get it in time
Products used:
Baby clothing
Devo dire che sono stati efficienti, spedizione in anticipo di 9 giorni e pacco intatto se non un po ammaccato per il resto buono
All clothes and jewelry are beautiful
And great quality love every thing they sell, will keep buying here
Went to their pop-up shop at the Americana mall in Glendale. Wide selection, low prices. Cheap, fast fashion I suppose!
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.