• SHEIN

SHEIN

Overview

SHEIN has a rating of 1.8 stars from 4,851 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 2390th among Women's Clothing sites.

  • Service
    1527
  • Value
    1426
  • Shipping
    1515
  • Returns
    1123
  • Quality
    1352

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 2.7%
Positive
15
Neutral
15
Negative
531
963
See all photos

What reviewers want you to know

Positive highlights

  • I really enjoy my shopping experiences with SheInside.
  • They have quality products and great shipping rates.

Critical highlights

  • No usps tracking dates and no customer service support.
  • Shein has no customer service phone number or e-mail.
How would you rate SHEIN?
Top Positive Review

“Love”

Cara B.
3/29/22

I absolutely love the clothing and other items I've bought from shein! Definitely love the different styles and prices

Top Critical Review

“Only buy when you are 100% sure”

Jenny M.
2/2/24

There is no support. Period. I received a damaged sweater and opened a ticket 20 days ago. No response. Now I can't return them either because it passed 35 days after the purchase date. But it took 2 weeks for me to receive the sweaters, their 30 days return policy is fake! So to avoid trouble, do NOT order from them unless you are sure and don't mind throwing the money away if the item is damaged.

Reviews (4,851)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1119) phone number (116) credit card (115) return label (66) post office (48) shopping experience (78) quality products (40) product quality (25) delivery time (42) lace dress (21)
Thumbnail of user carolynna24
1 review
4 helpful votes
July 6th, 2020

I ordered 2 shirts from Shein about 3 weeks ago. After placing my order I decided to check out the reviews, they weren't too great and I immediately started to worry. That changed today when I received my order. The shirts were individually packaged in a nice slide lock bag and the quality of the t-shirts was really good, they were soft and the print was not that cheap screen print feel. The blue shirt with the flowers was cut a little short, I would get the next size up next time, but the oversized white shirt was perfect, I'm an xs and I ordered xs. I will definitely order from here again.

Thumbnail of user elizabethm3017
4 reviews
5 helpful votes
May 19th, 2022

Great online store for women's clothing. Huge selection of goods, quite often I buy even if I do not like a product it can be returned.

Thumbnail of user sarahs3685
1 review
0 helpful votes
January 16th, 2023
Verified purchase

I didn't expect much because I was unsure of the website at first. I've ordered so many shirts from them and honestly I've never been disappointed. I only had one issue with shipping and it wasn't entirely their fault. If your order ships in different orders, it will sometimes show the 2nd order as delivered when the first was. I got on the app and chatted with customer service and they explained the shipping to me and I received the second part a few days later. I've NEVER ordered pants or shoes because those are items that I need to try on before I buy. I got so many cute tops and cardigans for work. I'll continue to order from them unless I have an issue but I was honestly happy with my clothes and with the customer service when I needed to speak to them. I've never tried to return anything so I really can't speak on that part.

Tip for consumers:
Read reviews and use your best judgement. If you see a shirt that you love, try it but don’t spend a ton of money until you’re sure.

Products used:
All of them…shirts and cardigans

Service
Value
Shipping
Quality
Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Thumbnail of user kimc1569
1 review
4 helpful votes
July 11th, 2022
Verified purchase

I loooooove SHEIN. I order ALOT of stuff from them. You really have to pay attention to measurements on sizes. And reviews. Going through reviews and paying attention to one's that have similar measurements to you and that have a photo REALLY helps make your purchase a success. The unsuccessful purchases I've had ( only a couple) were because I didn't pay attention to sizing and reviews. And when I buy something I leave a review with picture AND correct measurements so it helps others. Like I said, it makes purchases so much more successful.

Products used:
Dresses, wigs, shoes, hats,

Thumbnail of user sandrac1710
1 review
0 helpful votes
September 24th, 2021

I ordered 8 items, a sweater, 3 sundresses, 3 tops and a summer evening dress. Everything is fine, some really nice. Some are a little longer than stated, but sizes were all true to the size guide on each item. I'm pretty impressed with the overall quality for the price. I will definitely order again.

Products used:
Womens clothing

Service
Value
Shipping
Quality
Thumbnail of user deec138
1 review
1 helpful vote
April 15th, 2020

UPDATE*** Someone did reach out from SHEIN. They kept me updated on the status of my order and refunded a partial amount and I still received my order. The time it took to get my order with their website reporting Misleading, short delays and being unable to reach them via their website was a huge frustration for me. But in the end, I received my items, partial credit was issued and issue resolved! I have upgraded from 1 star to 4.

I ordered on 4/4 and my order shows it's awaiting picking. I know there is a delay due to Corona, but this is crazy! I'm almost ready to get a refund if my order is not shipped by Friday

Thumbnail of user mollym16
molly m. – SHEIN Rep

Dear Dee,

A member of Shein's US Team has sent you an email from dispute@shein.com. Please be sure to check your emails Spam folder in the event it was filtered.

Thumbnail of user dorat15
1 review
7 helpful votes
January 12th, 2020
Verified purchase

It's been a good experience so far... although I ordered a couple of things that weren't true to my size but the others were perfect... you offer quality things at cheap prices which is great for ya students... I like shopping with you guys

Thumbnail of user eloiseg23
1 review
0 helpful votes
January 16th, 2023

I have ordered from them a few times in the last months. The quality of the clothing is not the best but it isn't that bad. I have realized the shirts are way thinner in materials then they appear online. I actually love the jeans. No complaints there. The shipping does take approximately 2-3 weeks and for some reason they tend to ship one order in 2 separate packages? But all in all I don't think it is terrible. I will continue to order from them.

Tip for consumers:
I would place a small order at first and see if it's something you like and are willing to wait for the shipping time

Products used:
Jeans shirts and shoes

Value
Shipping
Quality
Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Thumbnail of user nm6466156
1 review
0 helpful votes
October 7th, 2023

Affordable clothing, super cute clothing at lightning fast shipping I look forward to free shipping on Sunday's.

Products used:
Clothing, throw blankets, pillow covers, makeup, cat tunnels, cat collars etc.

Service
Value
Shipping
Returns
Quality
Thumbnail of user danit16
6 reviews
7 helpful votes
September 10th, 2020

I was pleasantly surprised by how quickly my package (all 5 items I ordered) was delivered - 10 days before I was told to expect it. The clothing was fine. It mostly matched what I expected, though the quality was in some cases slightly lower than I'd hoped. Nothing amazing but overall about what I expected.

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Thumbnail of user haddadbasil71
1 review
0 helpful votes
October 7th, 2023

If the shein didn't change delivery company will not going to buy anything because delivery system here in UAE worse n very bad service

Service
Value
Shipping
Returns
Quality
Thumbnail of user maggies198
1 review
0 helpful votes
July 25th, 2021
Verified purchase

It was amazing. I just hate the fact that Shein uses Buffalo logistics and Buffalo always make me pay Customs and VAT Duties.

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for the inconvenience. Any issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Thumbnail of user catherinem18
4 reviews
5 helpful votes
October 7th, 2023

I started shopping online at Shein and I could not believe the low prices ' the only problem is the sizes are very inconsistent but, returning it's pretty simple and quick. Somethings run much bigger and some are too small ' I've gotten quite a few cute things At a reasonable price. I definitely recommend giving it a try' Dress in the picture are from Shein

Products used:
I purchased several T-shirts, dresses and accessories

Service
Value
Shipping
Returns
Quality
Thumbnail of user bv12
17 reviews
46 helpful votes
October 7th, 2023

My top arrived in a timely manner, was as pictured, well-made, and at a great price. However, the sizing was off. I am a size 4, and ordered the Large, because the top appeared clingy/tight on the model. When it arrived, it appeared to be a US size small. Even though it is still clingier/tighter than I'd like, I am not planning on returning it.

Thumbnail of user sadiyap1
1 review
0 helpful votes
July 12th, 2021
Verified purchase

I was not notified on the initial purchase of another amount for customs and VAT - think that needs to be specified aside from the initial courier fee

Thumbnail of user karenz77
7 reviews
3 helpful votes
February 26th, 2021

I've made 3 orders so far on this website and haven't had any major problems with them.

The clothes I've bought were all vey nice and lovely to wear. Materials are really nice and they all come in a kinda zip lock packaging(?) which I like to use to it store the clothes and to protect it from getting dusty. You can also use it for travelling to such as to keep your shoes separately from your clothes etc. which is why those bags are really useful so definitely keep them!

I've also purchased other items such as jewellery, homeware. All products are really good, no problems with it and they work really well.

As with websites and companies like this, clothes can be a hit or miss as some clothes can be too big or too small as they are I think mainly Asian sizes. But you can always read the thousands of reviews people make on items and returns can easily be made.

Returns are very easy to do. As you can submit your refund, pack it up in the same packaging or your own packaging. Shein also provides a free label (free one for each order) for you to print off and then you can send off at the post office or use your own label. Refund takes at least 7-10 days from the day you send off the item.

I haven't had any problems with the refund process or buying process from this company.

Overall, products are really nice and cheap too. Easy website to use and return process is easy too. I definitely recommend!

Tip for consumers:
As with Asian websites, products can be a hit or miss so make sure to read the reviews before buying!

Products used:
Dresses, kitchenware, jewellery, leisurewear, sportswear

Service
Value
Shipping
Returns
Quality
Thumbnail of user iviannaivy22
1 review
0 helpful votes
October 7th, 2023

I think shein should have multiple carts when checking out/ seeing what I want to get and not just one. So that I can review/ reduce what I want from different carts

Thumbnail of user lyla2014.ns
1 review
0 helpful votes
October 7th, 2023

I was satisfied with my purchases and the quality was expected for the price paid. No trouble with shipping or sizing.
Previously, I was scammed. Thought I was ordering from Shein, but obviously not. They got my money and I never received any merchandise.

Thumbnail of user hhannahuisman
1 review
0 helpful votes
October 7th, 2023

Only on this site I found what I was looking for at a normal price, although I think the price is a little overpriced, but still I am happy with my purchase.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kaylaa50
1 review
2 helpful votes
December 1st, 2019
Verified purchase

I absolutely love shein. Hands down the best shopping app I've had so far and most of the items are super nice for the low prices. Highly recommend if your looking for something hot and affordable.

Thumbnail of user valentinag19
1 review
2 helpful votes
January 10th, 2020
Verified purchase

They have been very kind and patient. I would thanx so much for this

Thumbnail of user amye768
1 review
0 helpful votes
October 12th, 2023

I have ordered clothes for my baby twice from SHEIN and I have had positive experiences both times. The clothes are beautiful and made of quality materials. They have the coolest designs for babies that I haven't seen anywhere else. A nice selection of tie dye, which is what I was searching for. And the prices are very good. Shipping takes a little longer than I expected, which is why I only gave four stars, but I will definitely be purchasing from them again and again! I'm very happy with my purchases! The fit was perfect, too!

Tip for consumers:
Shop early to get it in time

Products used:
Baby clothing

Value
Shipping
Quality
Thumbnail of user marikam10
1 review
0 helpful votes
November 11th, 2020

Devo dire che sono stati efficienti, spedizione in anticipo di 9 giorni e pacco intatto se non un po ammaccato per il resto buono

Thumbnail of user sofiag30
1 review
1 helpful vote
November 30th, 2019
Verified purchase

All clothes and jewelry are beautiful
And great quality love every thing they sell, will keep buying here

Thumbnail of user saraho112
1 review
0 helpful votes
November 27th, 2019

Went to their pop-up shop at the Americana mall in Glendale. Wide selection, low prices. Cheap, fast fashion I suppose!

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From the business

SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.

Company Representative

Thumbnail of user mollym16
molly m.
Typically responds within 4 days

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