business logo of Shein

Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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About the Business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Reviews Summary

Shein has a rating of 1.8 stars from 4,925 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1965th among Women's Clothing sites.

This company responds to reviews on average within 7 days
Florida
1 review
0 helpful votes
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Repeat customer here!
August 8, 2015

This is one of my favorite places to buy new clothes. It is inexpensive, the clothes are constructed well the the designs are perfect. My latest purchase was for a White Short Sleeve High Low T-Shirt dress. I bought a Large sized white one. I love how versatile it is as I can were it with skirts, leggings and jeans. It has a great fit (true to size) and I received it on time.

Date of experience: August 5, 2015
Colorado
1 review
1 helpful vote
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So many cute clothes, and I love everything about this site. Great service and I was very pleased with the quality of my order. I am hoping to continue my dress purchasing from sheinside in the future.

Date of experience: November 13, 2013
Canada
1 review
7 helpful votes
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This site totally sucks
October 19, 2014

This site totally sucks.
1. I invited 5 of my FB friends to register and they all did but never got the 50% off coupon.
2. I placed my first order on Sept 30 but never got the shipping information after 16 days. I checked many many times but it still says processing, even some of the items I ordered labeled as "ship within 24hrs"
3. I also sent inquiries to *******@sheinside.com but never got a reply.

Worst online shopping site ever! Never met like this before.

Date of experience: October 16, 2014
JUDY G. Shein Rep
over a year old

Hello,
Sorry for any inconvenience we have brought you.
For the first problem, could you please give us your email so that we can check, after confirmation, if you have done it successfully, we will give you the coupon code.
And your items has been shipped on 17th, the tracking number is 1564147642, you can track it on: http://www.dhl.com/content/g0/en/express/tracking.html?AWB=1564147642&brand=DHL
Because the reason of time difference, the dispute@sheinside.com can't reply you immediately. Hope you can kindly understand this.

If you have any other problem, please feel free to contact us with this email: dispute@sheinside.com
Have a great day

District of Columbia
1 review
2 helpful votes
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One time my package was lost and I contacted SheIn customer service, the chat is readily available and they provided me a refund for my lost. Clothes and fit size are always what's described on the website.

Date of experience: June 10, 2017
Sweden
1 review
5 helpful votes
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I haven't received any tracking number in over a week now and I am really concerned about it, and also if my package even exists. When I write the tickets I don't get the properly answers to the questions I asked. I want to know exactly where my package is right now and not just "in transit"... For God's sake, I don't even have a tracking number. I hope that you can respond to me ASAP or else my faith in you may die.

Date of experience: October 8, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Sorry for all the worries we have brought to you.
And sorry to hear that you are not satisfied with our customer service. We sincerely apologize for that. We have checked for you, and found that your package has been shipped on Sep 30th already. The shipping way that you chose before has no tracking number, so we could not give you the tracking number. Hope you can kindly understand. It is our great honor to serve you, your problems will never be neglected. Because of the system problem, you can track your package later on our web. Once your items arrived at your country, you can take your order number, name, phone number and email address to go to the local post office to get back your package, we believe that you will receive your package very soon. Please remember that you are our precious customer, and we will never deceive you. Hope you can trust us and give us one chance again.

If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.

Florida
3 reviews
0 helpful votes
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As stated above, I bought a shirt that I loved and looked inside the tag and it said SHEIN.I Had never even heard of them. I went on line and have purchased three large orders from them. I had zero promblems with anything. I love the cloths. I have had free returns. I shop there frequently now. If I have questions, they answer. I do not fill out surveys however I just saw someone say they had difficulty with something having to do with this company. My experience has been the best and that includes male/ female and curve women orders.

Date of experience: February 22, 2023
New York
1 review
0 helpful votes
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Disgusting
September 14, 2022

Disgusting service, disgusting quality.
The express package went for 3 weeks and I was charged $ 20 for the return of the package
Why should I suffer for other people's mistakes?
I will never order anything there. This store is $#*!

Date of experience: September 14, 2022
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

New York
1 review
0 helpful votes
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Meh
May 6, 2017

Not great but not terrible... yet. I've ordered from them now 3x and some items I keep but others I return and exchange for something else. The pictures don't always convey what you're really getting and of course not everyone is a 5'10 110 lb model so size and fit will vary greatly. It does take awhile to get my items which sucks but if I'm buying from here, I make sure that I'm not in a hurry to get it because the timeframe is unpredictable and the tracking info is so unreliable.

Date of experience: May 3, 2017
JUDY G. Shein Rep
over a year old

Dear Ami,

Thank you for ordering from our website.
We checked your order, the package has already been shipped out.
The tracking number is 74899991206457XXXX, you could check through the link http://www.fedex.com/us/.
The scheduled delivery date is May 5, please kindly wait a few days.

If you need any help, do not hesitate to contact us.

North Carolina
1 review
1 helpful vote
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So far, i've had positive experiences at shein. They have trendy clothes for afforable prices, so i don't have feel too bad about spending money on clothes that may be out of style in a few months/years. That being said, the quality is what you pay for. The customer service at shein is pretty decent as well, and they always try their best to satisfy the customer.

Date of experience: May 10, 2017
Arizona
1 review
0 helpful votes
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Absolutely Stunning!
August 26, 2015

Sheinside is the best! I only order high quality materials for clothing. For the best fashions in season Sheinside is #1. I placed orders with other people and got poor communication and bad customer service. Sheinside is great! I was impressed by all of the choices and quality that I got to choose. Not just their fabrics are awesome. They have stunning accessories to match any clothing. I ordered various items to match their impressive products. If you want the latest styles - look no further Sheinside has you covered!

Date of experience: August 22, 2015
Sweden
1 review
5 helpful votes
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Shein.com Review
June 6, 2019

I had an absolutely terrible experience with this company... my package arrived with two missing items and two items that weren't at all what I ordered... the sizing is completely wrong. I have been trying to send back the clothes that didn't fit for over a month now and it kinda feels like they're trying to drag out the process so they don't have to refund me the money... all of the material was horribly cheap feeling/looking and nothing looked anything like I ordered. The "customer service" is 100% run by bots as they don't actually answer the questions you ask... horrible horrible experience. I was so excited to get my order and am SO disappointed

Date of experience: June 4, 2019
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Jamaica
1 review
0 helpful votes
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I needed a cute but classy dress, for my boyfriends dinner party, later this month. So, I went online and went straight to SheInside. I found the Blue Halter Sleeveless Pleated Chiffon Dress, which I thought was perfect for the occasion. The dress was coincidentally on sale and it had been marked down from $47.50 to $33.83. I wasn't about to miss out this bargain, so I ordered right away. The ordering process was quick and easy. Thankfully, I received package in a timely fashion. The packaging is was great as usual. The material used to create the dress did not feel cheap at all. I felt like quality cloth. I feel I got way more than i expected for the price I payed. I am extremely happy with my purchase.

Date of experience: April 9, 2015
District of Columbia
1 review
0 helpful votes
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I ordered Sunday 7/24/16 I didn't getting any tracking info any emails etc. My order still says that it's processing. And 7 hours after I sent a ticket, I see that I it says to allow up to 7 days to prepare shipment. I also paid for expedited shipping thinking I would get it this week. I only ordered two things and I even took the chance with ordering from the site after asking my friend about it. At this point I just want to cancel and order the same thing somewhere else.

Date of experience: July 27, 2016
Illinois
2 reviews
4 helpful votes
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Order not received
June 25, 2020

I ordered my engagement photo dress and after ceremony dress from here. It took forever to ship then when I checked again it said signed and delivered. I nor my neighbors signed. No customer service number i am so very upset.

Date of experience: June 25, 2020
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Louisiana
1 review
7 helpful votes
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I read a lot of people's reviews saying their clothes never arrived or took months to do so, weren't the right size, looked different than pictured, etc. Not only did I receive all my order in about a week and a half but everything was exactly as I ordered. Some things fit a little different than I hoped but it is discount clothing and you get what you pay for. Not bad for 12 products for $100 bucks!
All in all I was impressed!

Date of experience: September 19, 2016
JUDY G. Shein Rep
over a year old

Hi Lauren,
Thank you for your support.
We will keep on improving.

GB
1 review
3 helpful votes
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Have been waiting since the 22nd of Feb for order I placed have messages SheIn customer service numerous times and been told it's delayed in China then delayed in England a hell of a lot of delays if you ask me and they cannot supply me with a proper tracking number. I hate being palmed off. Will not be ordering from this site again.

Date of experience: March 13, 2017
JUDY G. Shein Rep
over a year old

Dear Zoe,

Thank you for ordering from our website, and we are so sorry for keeping you waiting.

We checked your order, the package has been shipped by the Belgium post, normally, they did not provide the tracking number.
As you mentioned in the ticket, you will wait until the end of this week, we will refund you if you still have not received it then.

If you have any other concern, do not hesitate to contact us.

Illinois
1 review
2 helpful votes
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Wonderful!
May 1, 2015

OMG! I can't tell you how much I love sheinside.com. People definitely noticed when I started shopping there, and I LOVE the compliments. I'm starting to get a reputation for being stylish and they just make it so easy! I'm very happy and I'm willing to bet that you will be too :) Very easy to work with, everything is always perfect. I'm so pleased!

Date of experience: April 27, 2015
Pennsylvania
1 review
0 helpful votes
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Shipping
December 12, 2023

I ordered on 11/28 and it was marked as shipped on 11/28.12/3 it stated it was at the airport and that I would receive my package between 12/6-12/9. Here it is 12/12 and my package hasn't moved. I have no way of getting a hold of a live person. I spent almost $100. I also submitted a ticket 2 days ago and haven't heard anything. These are Christmas gifts and have no way of contacting anyone.

Date of experience: December 12, 2023
molly m. Shein Rep
over a year old

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Michigan
1 review
2 helpful votes
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My best friends daughter is getting married and I needed a dress. I found 2 on this website and now I am panicking that I will not get it in time. I thought 3 weeks was plenty of time. Beginning to wonder, since it's been "processing for 8 days now! UGHHHH! They have lost a customer for life!

Date of experience: August 5, 2016
JUDY G. Shein Rep
over a year old

Hi dear,

Thank you for ordering from our website. We’re truly sorry for keeping you waiting.

Normally it takes 3-7 business days for us to get the order ready for shipping, but the item “White Striped Elbow Patch T-shirt Dress” you ordered happened to be in great demand. Therefore, it takes longer for our suppliers to get it ready. We apologize for the delay. Hope you can kindly understand it.

Apologies again for all the trouble. Waiting for your reply.

New Jersey
1 review
0 helpful votes
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Great Experience
August 6, 2015

I ordered a few different summer tops for my girlfriend from Sheinside that I know she had her eye on. Shipping was so fast and easy, plus the prices are very reasonable. She was really blown away by the quality of the clothes I ordered. I would definitely recommend clothes from SheInside to anyone looking for a simple way to order great clothes online.

Date of experience: August 3, 2015