Shein
About the Business
Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Shein has a rating of 1.8 stars from 4,925 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1962nd among Women's Clothing sites.
I am a repeated customer of Shein and I love their stuffs. You just need to check the sizing really carefully before ordering from them, check the material, and beware if there is no review available for a specific item. It's just this one time I tried to return 2 clothes (I've purchased more than 10 items there) and was in contact with a nice customer service, despite the fact now I don't know if they receive the things or not and if I'd ever receive my money back. But yeah, I'd say that they have some really great stuffs but be careful if you want to return stuffs... I don't know if there's anybody out there except bloggers that has received their money back from the returned goods... or maybe I'm just unlucky this time. Nevertheless, because how cheap the price of the stuffs was, I didn't lose a lot of money.
ABA******* this is my order and the tracking says it's stuck in New York for a week, The customer care people keep giving stupid pre typed template responses. After pestering for weeks they told they'll refund me. But I'm worried they'll rob me of money and not send the clothes too. I think this website is a scam. Be very careful. Do not order here
Dear customer,
Thank you for ordering from our website, and we have so sorry for keeping you waiting.
We will process the refund to you today, but the bank may need 10-20 business days to process the refund, please kindly understand.
After worldpay accept our refund request, we could provide you a reference number to check with your bank.
Apologize again for all the troubles, if you have any other concern, do not hesitate to contact us.
Most deceiving website I've encountered.
Site wasn't clear that they ship from China (aside from the terrible grammar that should have given it away), so I didn't receive my items for almost 3 weeks.
I ordered size Mediums, and what I received would barely fit a child. After trying on the clothes, I felt disgusting as the items smelled like the basement of a D rated restaurant. On top of all of it, the item materials were completely different than what was described on the website, they felt almost grimy.
Do not order from this website!
Dear customer,
We sincerely apologize for any inconvenience we have brought you and the late order.
The reason why the delivery of your order took such a long time is that we are in the middle of the busy season. Besides, before we can ship your order, Sheinside has to prepare your products, do strict quality control tests and carefully package the items, there is a delay.
In addition, we make our apology for the size and quality problem you mentioned. We have sent our return address to your email, please check on that.
Please feel free to contact us with this email: dispute@sheinside.com
Have a great day
I ordered this 2 weeks ago and my package is still processing. I sent a ticket in last week and customer service said it will be shipped in 3 days... another week has passed and nothing. Really disappointed, good thing I bought it early and my event is not until the end of the month.
Dear Juliana,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, the package has been shipped out on April 29.
The tracking number is 92748909805366006XXXX, you could check through the link http://www.fedex.com/us/
Now the package is on the way from our warehouse to the Fedex US center.
After it arrives, the shipping company will update the tracking information and provide the scheduled delivery date.
If you need any help, do not hesitate to contact us.
I was weary from some of the online reviews but I ordered on June 5 & I was not expecting anything until July because the reviews say it takes a while & they quite clearly put their processing time & shipping time on their site. I received my order today 6/19 and I love all the items. I am traditionally an XS and I ordered all smalls & they all fit perfectly. Very economical - cute items. Happy
I order from this company at the end of April. It took forever for my package to ship. My card was charged twice! On top of that now it is taking my package weeks to get to me. I am in Jersey and My package has been sitting in Queens New York over 3 days! I will never order from here AGAIN!
Dear Asia,
This is Alexis from Shein's US Escalation Team. On behalf of Shein, I apologize for the experience you had in doing business with us. I would love to help you resolve this issue. Can you please provide me your order number or the email you used to place the order. Please send to: dispute@shein.com with the subject line "RESOLUTION via SITEJABBER - Asia G".
I hope to hear from you soon.
I have been buying products with this merchant since longtime Iam never disappointed by their services. They have excellent customer support and undoubtedly the best delivery service. They have variety of products, from which you can select. Highly recommended.
SheInside is my go-to site for all my clothes! I used to buy at the big department stores like Nordstroms or H&M, but on a friends' recommendation found SheInside. It is literally a fashion guru's heaven! The prices are unable to be beat- I found a homecoming dress that would have been upwards of $150 for $30 on SheInside and was complimented on it all night. Not to mention, because a lot of people don't know about this gem, no one else had my dress! Now, SheInside is where I get all of my clothes. It's inexpensive with an expensive quality and I love the style. I could literally spend hours on this site :)
I ordered four dresses. The sizing was off and the quality was sub standard but for the price, okay. I returned two items and was never credited. Even though I have a verified USPS receipt showing that the item was delivered to them, they say they never got it. Bad customer service. If you order, better hope you don't have to return!
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
White Short Sleeve Floral Crochet Bodycon Dress is beautiful in person, its good quality and looks exactly like the pictures, the only little problem is on the back but is not big deal for me. Love it. Very gorgeous.
They make it nearly impossible to find the return method, then when you do, they charge 5.98 for each item returned --- after charging for delivery --- very, very slooooow delivery.
They seem to want to give you a shein credit instead of a credit to your payment source - will fight that because I don't want to order any more of their sleazy clothes which look like nothing pictured.
Stick with zulily, they state if it can't be returned and go overboard trying to satisfy their customers.
Dear Renate,
Thank you for ordering from our website, and we are so sorry for all the troubles.
We checked your order, you have paid for the $1.99 insurance.
You could download a free return label at our website, and return the items back within 60 days.
Next time, if you need any help, please log in your account on our website and submit a ticket, our customer service will get back to you within 24 hours.
And about the money in your wallet, you could click the button withdraw deposit to your Paypal account.
If you have any other concern, do not hesitate to contact us.
Do not order on Shein.
My delivery was delayed over a week so I had to cancel the order as clothes were for a holiday before the order would have arrived.
When I asked for a refund they said it would take 10 - 20 days for the money to get back in my account.
Awful and misleading online retailer, do NOT use.
Dear Katie,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
Because we are upgrading our warehouse these days, there is some delay of your package.
If you do not wait, we could cancel the order and process the refund to you, but the bank may need 10-20 business days to process the refund.
After we finished refund, we could provide you a reference number, you could use it to check with your bank.
Apologize again for all the troubles, if you need any help, do not hesitate to contact us.
I bought two dresses from them. Waited 12 days. My Sheinside account said they were delivered - I never received them. I contacted Sheinside's "live" chat and after 41 minutes, someone responded telling me that my order was shipped. That's it. Order at your own risk. That was my first time ordering something and I never received it, never got a refund. Nothing.
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
Ive ordered a lot from shein.com during the last couple of years and Im (nearly) never disappointed. The quality is really good in general, the shipping is pretty fast (1 week or 2) and the clothes always fit the picture on the site. You can find a lot of trendy articles for a really cheap price and great quality. I highly recommend
I was very impressed with the selection at SheInside, especially all the stylish shoes. I ended up purchasing a pair of black ankle strap chunky heel sandals, which were a great deal at less than $30. The ordering was easy, shipping was fast, and the item arrived neatly packaged. I’m very happy with my new sandals and the overall experience was perfect.
I've shopped with Shein a few times. I noticed every time I go to check out, they do not apply my promo code. Also, I noticed they change the price on you want to go check out. I have photos of the price before I put it in my car and the price after I add it to my cart. They upped it by 6 or 7 dollar. That's fraud. I will no longer referral or shop at Shein
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I purchased a striped blouse and I'm quite satisfied. I really love it, very nice quality and true to size, received in good condition, will definitely buy from again, thanks for a very pleasant transaction, very happy.
I ordered a big amount of clothing on March 28th which I have not received. It said I was supposed to get my package on March 7 and have not received anything. It says it is in transit and arrived at the local facility on April 4th. It's been over three weeks since then which sucks because I have no idea where it is at or if it's coming. I tried contacting customer service but it would not go through. Being such a big company, I don't understand how they don't have a number so we could communicate with them. This has never happened to me before and I'm so mad about it.
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I wanted a few coats for my wife, I'm a guy and don't really like women stores so I just order online. Here the prices were GREAT, especially on coats... it seemed much better than in stores and I even saved 30% off on my first order. The site is very easy to use and maneuver, checking out was a breeze. The flip flops came within the estimated delivery date. I will definitely be ordering from SheInside in the future.
I placed an order from Shein, the package shipped from China. But the shipping was surprisingly fast 10 days max. But the dresses are not quite as shown on the internet. They have been printed very poorly
Hello, sorry for any inconvenience. For any issues, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Yohana,
Thank you for ordering from our website.
Please do not worry, after we received your returned package, we will refund you as soon as possible.
If you have any other concern, do not hesitate to contact us.