business logo of Shein

Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
Write a Review

About the Business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
grey star
grey star
grey star
grey star
grey star

Reviews Summary

Shein has a rating of 1.8 stars from 4,925 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1965th among Women's Clothing sites.

This company responds to reviews on average within 7 days
Illinois
1 review
0 helpful votes
Follow Diane W.
Unfollow Diane W.
Send Message
Share Review
Report Review

I bought the Black Faux Fur Collar Long Sleeve Slim Down Coat in a Medium. I received my coat within 30 days a little but worth the wait, I was thrilled with the fit. I wanted it to look slim, I hate the big puffy look that the down coats can give. This coat fit perfectly and is a true black color.
The site has inexpensive clothing but I always get asked where I get my clothes from. I like not looking like everyone else but still stylish. I would recommend visiting the site for great finds.

Date of experience: February 9, 2015
Oklahoma
1 review
2 helpful votes
Follow melanie l.
Unfollow melanie l.
Send Message
Share Review
Report Review

Sketchy
March 10, 2015

I should have done my research but I guess I was captivated by the low prices and the fact that one of my favorite bloggers uses their site so frequently. I made a purchase 7 days ago and it still has not shipped. There is really no information regarding the status of the order on the website besides that it is "processing" which is incredibly frustrating. (Most websites, which sell items that are much more popular than those on sheinside can at least process and ship an order in 2-3 days). There are an outrageous number of terrible reviews of this website and I'm kicking myself for not looking at them prior to making my order. I just hope that my items work because at this point it will not be worth the effort to attempt to make returns.

Date of experience: March 7, 2015
California
1 review
0 helpful votes
Follow Mai T.
Unfollow Mai T.
Send Message
Share Review
Report Review

Still processing!?
May 31, 2016

I ordered my order about a week ago and It still says processing. I'm leaving for Hawaii soon and was really looking forward to being able to get it in time for my vacation. I am really hoping someone can get it out for me soon or let me know what's going on. No one has even sent me a tracking number or anything

Date of experience: May 29, 2016
JUDY G. Shein Rep
over a year old

Hi dear,

Thank you for ordering from our website. We’re truly sorry for keeping you waiting.

You placed on May 23 including 3 items. Yes, normally it would only take 3-7 business days for us to get the order ready for shipping, but the items you ordered are in great demand. Therefore, it took longer for our suppliers to get it ready, we apologize for the delay.

Now, your items have been shipped out. Your tracking number is 74899992140426236985 and you can get logistic information through this linking.
http://www.fedex.com/us/track/

Apologies for all the trouble and hope you will receive the order soon!

New York
4 reviews
3 helpful votes
Follow Aglaia D.
Unfollow Aglaia D.
Send Message
Share Review
Report Review

This is truly a site where things are too good to be true. The quality is beneath the worst you could imagine. I shop at Walmart (Juniors' Department) regularly, and their stuff is heads and tails way better that this junk. The things that look like sweaters/sweatshirts are made of the most crude, lousy material you can imagine. It's so fake, I can't even describe what it is! Forever 21, HandM, Walmart, all of them blow away the quality of this place. And don't hope to return items--I got this stuff as a gift, and there is NO WAY to return or exchange it!

Date of experience: January 8, 2023
molly m. Shein Rep
over a year old

Hello, Thanks for your feedback. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Maryland
1 review
0 helpful votes
Follow sharon g.
Unfollow sharon g.
Send Message
Share Review
Report Review

The return policy is free for the first time and then supposedly $6.74... BUT- then in small print its minus coupon value (so you're paying 15 or 20% more for an item when you return it), shipping (which is not uncommon) and use of their shipping label?!?! And a shipping guarentee... there are so many other vendors out there. Don't give them your money.

Date of experience: July 23, 2021
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. Any issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Missouri
1 review
10 helpful votes
Follow Blaire C.
Unfollow Blaire C.
Send Message
Share Review
Report Review

Terrible company
March 25, 2017

Ordered 2 swimsuits and paid express shipping. Processing itself took over a week which is ridiculous and express shipping is more like 6 days. Will never order from this site again! Totally unreliable

Date of experience: March 23, 2017
molly m. Shein Rep
over a year old

Dear Blaire,

Thank you for ordering from our website, and we are so sorry for keeping you waiting.

We checked your order, one of your item is one of our best sales product, and it takes more time for processing, please kindly understand.
We have cancelled this item and refunded to your card, but the bank needs 10-20 business days to process the refund, please kindly understand.
And another item has been shipped out, we have sent the tracking number and tracking link to your email.

If you have any other concern, do not hesitate to contact us.

India
2 reviews
2 helpful votes
Follow eva c.
Unfollow eva c.
Send Message
Share Review
Report Review

Awesome
May 24, 2015

I love love love all their clothes, found them on instagram and just fall in love with every post! Anyways i ordered 2 dresses and a jumpsuit all fit me very well and looked exactly like the photos. Just need to lose some weight and I will look really cute. I got free shipping and i got a discount for my order because it was my first order.

Date of experience: May 21, 2015
California
1 review
1 helpful vote
Follow N. E. M.
Unfollow N. E. M.
Send Message
Share Review
Report Review

Missing order
August 30, 2023

The carrier that they use is sucks! Im not received my las 3 orders, they don't answer, and there is no way to contact them. The mark as delivered my package, but I never received (speed X) I contacted support in shein and they said I can't have a refund since the sistem said "I received the order " so...I lost my items and my money...

Date of experience: August 30, 2023
molly m. Shein Rep
over a year old

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Utah
1 review
7 helpful votes
Follow Heather K.
Unfollow Heather K.
Send Message
Share Review
Report Review

This site is a scam
September 29, 2014

This site is a scam. Unfortunately, I ordered before looking at online reviews. I placed my order over two weeks ago, and it has not even shipped yet. I was charged for the order immediately despite that it hasn't even shipped. Customer service claimed it would ship soon over a week ago, but my order still says processing. I would never recommend this site to anyone.

Date of experience: September 26, 2014
JUDY G. Shein Rep
over a year old

Hello,
We sincerely apologize for any inconvenience we have brought you.
Your items really have been shipped. The tracking number is 2417743683. And you can track your items on this website: http://www.dhl.com/content/g0/en/express/tracking.html?AWB=2417743683&brand=DHL
The tracking history shows that your items has been delivered and signed for. Have you received your items?
Please contact us if you need any further assistance with this email: dispute@sheinside.com
Have a nice day

Philippines
2 reviews
2 helpful votes
Follow Desna G.
Unfollow Desna G.
Send Message
Share Review
Report Review

Used SheInside to buy my Wife something great on her birthday.
What I saw is what I get, nothing more from that.
My wife was so glad I decided to buy from this clothing store since she also bought her other stuff on here before.
Customer Service is fast and hassle free. All in all, I would buy from them again if I had the chance.

Date of experience: December 19, 2014
AE
1 review
6 helpful votes
Follow Trixie S.
Unfollow Trixie S.
Send Message
Share Review
Report Review

I ordered like 15 days ago. Everyday im tracking the shipment.
Then youll just gonna send me an email saying this

Thanks for your message and apologize for the delay in busy seasons.
We are regretful to tell you that your parcel has been returned to us. Sorry for the inconvenience brought to you.

How about we directly refund to your Wallet and then you can make a new purchase or deposit the money at any time?
Waiting for your reply.:)

Send me back my money!

Date of experience: August 30, 2016
JUDY G. Shein Rep
over a year old

Hi Trixie,

Sorry for all the misunderstandings between us.

We have checked your order, and noticed that your order has been shipped on August 17. We never deceive you, you can see the detailed tracking information on http://www.17track.net/en/track?nums=RT342343755HK. But we really do not know what happened about your package, it has been returned to us. This incident is really beyond our expectation.

As you mentioned that our customer service has contacted you before and offered you the proposal, actually the time of returning to your wallet is shorter than your credit card, and you can place the order conveniently next time. Moreover, you can also login in your SheIn account, and withdraw your refund from your SheIn wallet to your credit card. Hope you can kindly understand.

We found that you have withdrawn the refund, please remember that the refund will be back to your card within 15-20 business days. Hope you can trust us and wait patiently.

Sorry again for all the inconvenience.
Hope you can receive your refund soon.

Nevada
1 review
0 helpful votes
Follow Millie H.
Unfollow Millie H.
Send Message
Share Review
Report Review

Very impressed
January 18, 2016

Very impressed with the item once it arrived. I love the colours and design! The material is high quality and the dress is well made, you can tell a lot of are has gone into the product and that it will last as a result of this. Brought is because I wanted something lightweight and stylish for the hot summer months, and it has delivered on both counts

Date of experience: January 15, 2016
Romania
1 review
0 helpful votes
Follow Marta R.
Unfollow Marta R.
Send Message
Share Review
Report Review

Disgusting company
September 17, 2021

Very bad customer service, they dont give a refund and a lot of things are very different in real life than in the photos. I am seriosly considering taking legal action as i literally talk alone, the customer service is useless and they are really ignorant, unless you are 100% sure you wont return the items, dont buy from there, i lost a lot of money for this disgusting company

Date of experience: September 17, 2021
molly m. Shein Rep
over a year old

Hello, Would you please send us an email at dispute@shein.com with sitejabber+your username on the title? Thank you and have a wonderful day!

Canada
1 review
1 helpful vote
Follow Kendra S.
Unfollow Kendra S.
Send Message
Share Review
Report Review

I bought the Black Cross Halter Backless Sexy Dress for $13.77 USD. It was beautiful! Absolutely loved it. The quality was amazing and the design is stunning. It's great how I could get such beautiful products for a cheap price. I will be sure to order from them again. My purchase was easily done and the service was amazing. I got my dress in the mail only a week later.

Date of experience: October 12, 2014
Pakistan
2 reviews
1 helpful vote
Follow Mona J.
Unfollow Mona J.
Send Message
Share Review
Report Review

I Love It...!
April 18, 2016

My order no. ZFT 4963 was delivered on time with no hassle. The quality of the product is par excellence. The colors and design are exactly as they were shown on the website. I love the fabric and intricate detailing. The dress I ordered was beautiful; I did not pay any extra delivery charges (other than those charges that were mentioned on the website). I have given you guys a five star rating! Customer service is friendly & prompt. I will definitely recommend you to all my friends as you have delivered what you promised. Keep up the good work!

Date of experience: April 15, 2016
India
1 review
0 helpful votes
Follow Jayshree S.
Unfollow Jayshree S.
Send Message
Share Review
Report Review

I ordered a pair of jeans.The zip was defective and the button was loose. When i told them they asked me to pay return charges because they won't consider the zip as a defect because they won't be able to recognise the defect in photos.
If this was the case they should have told earlier that if you order a pair of jeans and after spending bucks you get one with a faulty zip and a damn loose button its not considered defective. What is this?
Extremely disappointed.

Date of experience: June 19, 2020
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Mississippi
1 review
0 helpful votes
Follow Rebecca R.
Unfollow Rebecca R.
Send Message
Share Review
Report Review

I ordered my correct size and it was huge! When I returned them in one package. They refunded the 2 least expensive and did not refund my $33.00 for the 3rd dress. There's no way to contact them. Buy at your own risk!

Date of experience: August 22, 2020
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

GJoanne T.
Washington
1 review
5 helpful votes
Follow GJoanne T.
Unfollow GJoanne T.
Send Message
Share Review
Report Review

Wrong sizing
August 1, 2018

I recently ordered 4 petal sleeve blouses in asst colors. I ordered one size larger than I usually wear due to no name manufacturer, I received the four blouses in an acceptable amt of time but they were about 4 sizes smaller than requested even tho the packaging said the correct size. I will not return these items and waste more money and time, I will simply donate or discard, Granted, they were cheap but the quality was also cheap, Count me as a former very dissatisfied and disappointed customer

Shein attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 30, 2018
molly m. Shein Rep
over a year old

Dear G Joanne T,

If you feel that we have resolved the issue, we would love if you could edit the review on Sitejabber. We hope to hear from you soon.

Virginia
1 review
2 helpful votes
Follow Lily L.
Unfollow Lily L.
Send Message
Share Review
Report Review

Scam?!
January 21, 2021

I purchased my order that's over a hundred dollars over a month ago in November 17th. It got shipped on November 18th. I was so excited and then time passes by without any updates. I thought it was probably a delay due to the world problems going on right now, but I downloaded this app to track my package and it says the location isn't found. I thought that this was a good store due to the cheap affordable clothing but I still haven't received my order yet! It's December 22 and still no updates. Will never order from there again.

Date of experience: December 22, 2020
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

GB
1 review
0 helpful votes
Follow Carolann S.
Unfollow Carolann S.
Send Message
Share Review
Report Review

Outstanding
July 14, 2016

The app is amazing I've only every had one or two things nor be delivered to me but that was on a old profile account. I've now ordered loads of things from clothers sexy out fit a Samsung note 3 that I still have to this day and many other things. I know that a lot of people are making a big fuss about the shipping and how long it takes but people need to understand that for the free shipping ur not paying for it to be shipped out half way around the world so what can you really be moaning about for the low cost prices that u get things off there and what they sell. I love this app I'd never go any where else I've even told my friends about it and they all love the app and have ordered loads from there...

Date of experience: July 13, 2016