I ordered from Shein at the Beginning of May. It was due to be shipped June 18th. I track the package, all is good. By June 22nd i'm like. Ok where are you? It says it's arrived to USPS distribution center. And now it's being returned to sender! I tried to contact customer support. Their number doesn't work. I emailed them. No word back. Now I'm $100 short with nothing to show for it. I'm convinced Shein isn't an authentic site. I suppose this is what I get for going the cheap route and supporting a sweatshop. :(

It's been years that I do online shopping and I have never had an awful experience like I had with Shein! They are a bunch of thieves that have no clue how to be trustworthy and work properly.one of the dresses that I have ordered was terribly stinky(which shows that they don't follow the hygiene restrictions at all! Who knows where were those clothes before!) and The shoe was way more bigger than what I have ordered, and I have sent them proofs and photos of What I have ordered and what I have received that was completely different and unpleasant! They were so rude, unprofessional and unable to manage the issue and mistake that they have caused. They did anything to escape their responsibilities and deny their mistakes. Even with proofs and photos! They just wanted to kill time and ignore their mistake! They don't speak a proper English as well, other than being rude and incompetent! Please don't waste your time and money on these BS apps. What a shame! ‍

I really love Sheinside.com and I don't understand why people have problem with such an amazing site here you always gets amazing products at much lower price than market I recently ordered a pink jacket from Sheinside.com and truly I gets my tracking number within day and my item delivered just in five days for that I truly thanks to Sheinside.com you give me such an amazing services. Sheinside.com understands that's what customer wants.
I have great experience to shop with Sheinside.com and I love to shop here again.

I spent over £100 on this website because the clothes looked fantastic but I was so disappointed when they started to arrive. The website said quick delivery but it has taken over 2 weeks for everything to arrive. The quality was really really poor and some items unwearable. I know that they are cheap prices but we have high street shops that charge a similar amount and they are much better quality. One large size cardigan I bought had it's arms so tightly knitted that only my 3 year old could fit into them.
They don't make it particularly easy to return either, I've had to submit a question with reasons as to why I want to return each item, that's 8 items, I'm only keeping the jewellery because I can't return them. It would be much easier if it was like other sites where you either have a return slip with the package or a printable form on the website.
I can't say I'll use them again and it's put me off buying clothes from shops I'm not familiar with.

I can honestly say that I finally found the cheap but high quality webshop I have been looking for. I ordered the black long sleeve backless lace dress and the blue glaze gold tassel earrings and was surprised to receive my items only 3 days later. I am very pleased with how the dress fits, very impressed with the material and design too. It accentuates my curves, while still looking classy. The earrings are of great quality too, which I did not expect for such a low price. Overall a really good experience, I will definitely order again soon!

Ordered £140 worth of stuff but wasn't delivered I later tried to contact via phone, email and online to bring this problem up with a member of staff but wasn't able to get through all emails calls and text were ignored the one time I got through they just hung up once I mentioned not receiving my parcel and that I wanted a full refund! Honestly waste of your money it's a scam they refuse refunds after taking a payment for products you don't receive.

I ordered the "Coffee Belt Buckle Vintage Shoulder Bag" and when it arrived it looked way better than I expected. The Pu leather is very convincing and the weave on the front pocket looks sooo good in person. Most bags I get in the sub $50 range lack stricture and quality but I can tell this satchel will last a while, especially considering the price point! The shipping was fast and customer service was on point. This was my first order from she inside, the site was easy to use and the selections was superb. Ill definitely be ordering again! :)

I really enjoy shopping at this store, the clothing is excellent and the variety is amazing, the only thing I can think of that is negative is the price jump, but wherever you look prices have increased so I guess thats happening in every industry. Other than that I do recommend this site, but alway look at the measurements, because sizing varies with each item.

This is truly one of the worst international companies to do business with. Everything is through automation. There is no live customer service. Company sent wrong items to my address. I sent pics to verify... Of course the automation does not recognize by problems. I should have known better. I usually don't order from sites like this... But my daughter talked me into it. SMH! Also one dress fits like a baby's top. The whites are not white and the color orange is brown. SMH! Be Warned!

I ordered same sundress, however different colors. And they couldn't even get that right! Sent 2 of the same. And one different style. SMH!

I purchased a winter coat from Sheinside TWO MONTHS ago and still have not received it. After a month of not hearing anything I emailed into customer service who said that there had been a logistical problem and my package had been missed. The "order tracking" then said that my coat was "mailed out of Singapore" a week later and a full month later I still haven't gotten anything and the tracking remains the same. The purchase order guaranteed processing within 5-7 days and shipping in another 7-13. Not quite. I live in Canada and would sincerely like my coat. My advice, don't shop at Sheinside if you want your stuff within the season

SheInside was excellent. Wonderful communication, professional deliverables, and excellent turn around time. I loved everything here! Very good service and their activities really fantastic. I've been using this service for quite a few years. I like that they worked with us every step of the way to make sure we got what we wanted. I can say that his staff is $#*!ing awesome! The marketing program is very affordable and very effective. I recommend them to everyone.

I started noticing items missing from orders and then realized time to leave. They said the orders were complete and I was lying and it made me feel less valued as a customer and my business was not important to them, so I decided to close my account and go elsewhere. No need to deal with that. They sure did not want me buying from their sight.

To be honest, I don't think people should order from this store. Took a long time, spent a 120 dollars initially and had to pay extra 25 dollars to DHL. Next, three out of the four things I ordered looked nothing like the pictures, one smelled wierd. To ship it back, I would have to pay again which is just plain ridiculous. I just wish they could give me back my money or at least I could go back in time and not order. Damn! Why didn't I just go to winners and buy some sweaters. Now almost 200 box is down the drain over sweaters I can't wear.

HI Guys

Please don't buy anything from SHEIN. They have shown very good designs at website. Product quality is so bad and they will send the defective material through courier, If you will try to reach the customer support they will not cooperate with customer.

Really upsetting experience!

I ordered from SheIn on 29 May 2016 and my order still says that it is processing. I submitted tickets on the website to: 1. "Urge shipping" and 2. Change my shipping address since it was obvious that my items would NOT arrive before I move. I received no confirmation or even acknowledgement that anyone read (or even received) my messages to the site.

Desperate, I tried contacting them via their facebook page and again - NOTHING.

At this point I'm beyond disappointed at the (lack of) customer service and now I concerned whether this is some sort of SCAM website because they definitely charged my credit card and now have disappeared into thin air.