business logo of Shein

Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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About the Business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Reviews Summary

Shein has a rating of 1.8 stars from 4,925 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1962nd among Women's Clothing sites.

This company responds to reviews on average within 7 days
Alabama
19 reviews
85 helpful votes
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Some clothes are pretty great to me and some just fail miserably. Jeans especially the high stretch jeans are my absolute favorite. Everything else is just to see. I've had a few tops that faded completely after a couple of washes and had little hair clips just fall apart. Just remember it's cheaper.

Date of experience: May 29, 2023
molly m. Shein Rep
over a year old

Hi! Our goal is to provide customers with cost-effective products, and we are doing everything possible to achieve that goal. We will gradually improve the quality control, hope to bring you a better experience.

Georgia
2 reviews
0 helpful votes
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Sucks
May 12, 2023

This place is a rip off. I ordered 5 items for a total of 40.55. Four of them are too small. In order to return I have to pay 7.99 PER ITEM so that would be 31.96. Mind as well keep the cloths that are to small. I will NEVER use them again.

Date of experience: May 12, 2023
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

New York
1 review
0 helpful votes
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They sell swastika necklaces and Muslim prayer mats that they rebrand as "rugs". Do not buy from here, they're a racist, anti Semitic awful awful company that should be put out of business. It's also so cheap that they definitely use slave labor or something horrible.

Date of experience: July 9, 2020
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Hong Kong
1 review
1 helpful vote
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I need to pay extra shipping fee to courier when I receive he goods.
And need to use several days to argue with customer service in order to get back US $2. Xx
So angry! The worst experience of online shopping

Date of experience: July 9, 2017
molly m. Shein Rep
over a year old

Hi Chris,

Thank you for ordering from our website, we are so sorry for all the troubles.
We checked your account, our customer service has already processed HKD 20 refund to your SheIn wallet, please log in your account on our website and check your wallet.
You could use the money in your wallet to reorder on our website or withdraw deposit to your Paypal account at any time you want.
Normally, the shipping company won't charge anything for delivery, but in Hongkong, when delivery to a remote place, they charge extra fee.
Please do not worry, we will solve this problem in the near future.

If you have any other concern, do not hesitate to contact us.

India
1 review
0 helpful votes
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Big Cheats. Instead of refunding my amount for a return I placed it in the shein wallet. Finally when I opted for the refund it showed me the option to do so. Got a mail confirming that refund would be accepted and I would receive the same in 2-3 days. Been more than a year and I never received the amount. There is no way of contacting them too.

Date of experience: February 13, 2022
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Texas
1 review
1 helpful vote
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Terrible
August 1, 2016

I placed an order almost a MONTH ago, took about 2 weeks to process then finally got shipped. It was suppose to arrive 2 days ago but failed because apparently it was the incorrect address, which is completely wrong. I had the correct address, I don't understand why it was shipped back & I definitely don't appreciate the time it's taken for my clothes to be shipped & delivered. Very disappointed...

Date of experience: August 1, 2016
JUDY G. Shein Rep
over a year old

Hi dear,

Thank you for ordering from our website. We’re truly sorry for keeping you waiting.

Usually it takes 3-7 business days for our suppliers to get the order ready for shipping, but if the items you ordered are in great demand or there is something wrong with our suppliers it will take longer for us to get your order ready. We apologize for the delay.

Your items were sent back because there was something wrong in transit. If you still want your items, we will resend it after we reconfirm your address. Certainly, it is okay for you to cancel the order and we will refund to you. Is it okay for you?

Apologies again for all the trouble. Waiting for your reply.

Alaska
1 review
9 helpful votes
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Waste of time
August 13, 2017

I spent $100 on 6 items for a vacation. I bought it three weeks ago and it still has yet to arrive and I'm about to leave. It said that it had been "shipped" 7 buisness days ago, and it's still not here. Not to mention the "tracking," is ridiculous... all it tells you is that it was shipped from China... it doesn't say where your package is currently or the estimated delivery date. There's no number to call, so the only option is email or live chat. Neither of which are helpful. Thanks, shein, for being a huge let down. I'm never shopping here again, it's not worth it.

Date of experience: August 10, 2017
molly m. Shein Rep
over a year old

Hi Nicole,

Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, it has been divided into two packages.
The tracking numbers are LW64987XXXXX, LW64613XXXXX, you could check through the link https://www.usps.com/welcome.htm.
And the scheduled delivery date for both packages are August 15, you will receive them soon.

If you have any other concern, do not hesitate to contact us.

Colorado
1 review
0 helpful votes
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Amazing Products!
July 9, 2015

I am in love this site! You can get amazing products for a very cheap price. I ordered a "Green Halter Open Back Lace Bodycon Dress" and the quality of the dress just blows me and all of my friends away. This site is a steal for any savvy shopper because there are so many great deals to pick from! Ordering on the site is easy! It is extremely user-friendly. My dress was delivered on the day it said it would, so I had no problems with shipping. I will be placing another order as soon as my next paycheck comes in!

Date of experience: July 6, 2015
Wisconsin
1 review
1 helpful vote
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I noticed 2 fraudulent charges on my bank card from SHEIN I had never even heard of. I contacted them to get them to look into it. They contact at night via email. Refuse to look into it and tell me it's pretty much my fault or my banks fault. One more reason to only support American Companies

Date of experience: August 26, 2023
molly m. Shein Rep
over a year old

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

California
1 review
1 helpful vote
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WTF
July 17, 2015

So I ordered some really cute clothes and would love to wear them. It has been 2 weeks at least and i was told 3-5 days. I checked the "Shipped date" and it was a week ago. Has it been sent by the pony express? I just wish i had found these reviews before I ordered. Goes to show you if it sounds too good to be true... it probably is.

Date of experience: July 14, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Sorry for the late reply.
Generally we need 3-7 business days for processing, and our website has mentioned that this processing time is not included in the "delivery time". Hope you can kindly understand. We have checked for you, and found that your package has been shipped on July 13th. In order to protect your privacy, we will give you the tracking number and link via email later. SheIn cherishes its customers, we never deceive our customers, and any of your problems never be neglected. We think that your satisfaction is our best comfort. Hope you can trust us.

If you need further assistance, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.

Chile
1 review
1 helpful vote
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A disaster! One month waiting for my order and I had to write to them to know that the order is lost. They were not notifying me with that. They charge you in advance and I haven't receive anything. Now they are offering a refund but say I have to wait weeks before getting my money back? Unbelievable

Date of experience: September 17, 2020
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

District of Columbia
1 review
2 helpful votes
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I placed my order on April 14th. I only ordered items that showed "expedited shipping" so I could get my order on time. Its been almost a month and still my order has not shipped! Every time I contacted customer services, I got the same excuse that they were moving warehouses which was causing the delay. They also promised my items will ship within 3-5 days. That was 2 weeks ago and still nothing! This is the most egregious type of false advertisement I have ever witnessed. I should have read the reviews! At this point, one would have to order clothes from this company 2 -3 months in advance to get their order on-time. Rubbish.

Date of experience: May 9, 2017
molly m. Shein Rep
over a year old

Dear Temi,

Thank you for ordering from our website, we are so sorry for the delay of your order.
We will contact our warehouse to ship your package out as soon as possible.
If you are not willing to wait, we can cancel the order and issue the refund to your Paypal account.

Apologize again for all the troubles, if you need any help, do not hesitate to contact us.

GB
1 review
2 helpful votes
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I've ordered from Shein several times and have not been disappointed with any of my orders. I love the fact that the site has reviews and photos of customers wearing the items so you can see what it looks like before you buy it. My latest purchase was a grey fluffy jumper and I love it so much!

Date of experience: October 16, 2017
Massachusetts
4 reviews
11 helpful votes
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It's Alright, I suppose
February 11, 2017

I discovered Shein through watching a youtube video of someone doing a fashion haul. I bought one of the pieces she wore in the vid and then 2 others. Their stuff is cute and I honestly didn't have any problems but I would only give them a 3 because their "coupons" are deceptive. I couldn't actually use one because they don't apply to sale items, but when I search the site, every single thing is listed as having some percentage of discount. And I don't trust companies that deceptively try to get you to buy with bait and switch techniques. Also, in my opinion, for the thinness of the fabric, I think the price point is just a little high. The quality isn't disastrous or anything, but I feel like you could get similar quality at a local store for a little less. But I did like the free shipping.

Date of experience: February 9, 2017
molly m. Shein Rep
over a year old

Dear Asjah,

Thank you for ordering from our website.

Please kindly noted that all of our coupons are based on the discounted price, and you have enjoyed three dollar off coupon for your first order.

If you have any other concern, do not hesitate to contact us.

Massachusetts
1 review
7 helpful votes
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Awful
October 24, 2014

Awful. I ordered 3 items over 21 days ago and have not received anything and 2 haven't even shipped yet. I have sent 2 emails with no response. If they don't have the items in stock why sell them to someone?

Date of experience: October 21, 2014
JUDY G. Shein Rep
over a year old

Hello,
We sincerely apologize for any inconvenience we have brought you and the late order.
Could you please give us your order number so that we can provide an update of your order?
Looking forward to your reply.

Please do not hesitate to contact us with this email: dispute@sheinside.com
Have a nice day

New York
1 review
0 helpful votes
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I am happy to upgrade my rating for Shein. My review is for their customer service department, not clothing. Online chat assistance allowed me to access my Shein wallet, and withdraw the amount of my return for deposit into the credit card account I had used to purchase the unsuitable item. Got a credit posted to my account unbelievably quickly. So great job, Shein... on customer service anyway --- Thanks, Doris Meadows

Shein attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 16, 2017
Texas
1 review
3 helpful votes
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Bought a shirt
March 3, 2017

Purchased a shirt for my bridal shower. I am a pretty small girl but my arms barley fit in the sleeves! I felt I couldn't move, but it was big everywhere else and didn't look like the picture at all. I would say cheap quality, but you get what you pay for. Also did not receive an invoice with package so I have no idea how to return it, plus its a $5.00 charge for returns anyways...
They tell you on their website to "log into your account to return an item" But I don't have an account! I checked out with paypal. Guess I am just screwed out of my money.

Date of experience: March 1, 2017
molly m. Shein Rep
over a year old

Dear Laura,

Thank you for ordering from our website, and we are so sorry for all the inconvenience.

We find your order through the transaction ID you provide us.
And you have registered on our website with your Facebook account, for more detail, please check your email.
And please return the items back to us.
After we received the returned package, we will refund you as soon as possible.

If you have any other concern, do not hesitate to contact us.

Illinois
1 review
0 helpful votes
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Missing Items
October 23, 2015

I like some of the things I ordered but I wanted to exchange a shirt for a larger size and no one got back to me. Also, two of the items status is "shipped" but I still have yet to receive it and it was not shipped with my other items. The two items I'm missing are the khaki scoop neck lace hem dress and the white long sleeve lace loose chiffon blouse.

Date of experience: October 19, 2015
Pennsylvania
1 review
0 helpful votes
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Sheinside Rocks!
April 20, 2015

I love Sheinside. They're a very good place to look for alternative and unique fashion. I really love their selection of dresses and skirts, but they have awesome accessories too!

I've ordered from Sheinside twice now, and both times the orders went smoothly, without any snags in shipping or ordering. The site is pretty fun to look through!

However, downside to plus sized girls - a lot of the clothing goes by Asian sizing, so if you're looking to order clothing, be sure to have your measurements ready and converted to centimeters. It'll make searching and ordering so much easier!

I highly recommend sheinside if you're looking for some unique and hard-to-find fashion.

Date of experience: April 17, 2015
Georgia
1 review
3 helpful votes
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Stole My Money
July 13, 2017

I looked at their site and put things in my cart but never placed an order. They still charged my card and now I have to deal with getting a new card because of fraudulent charges. I don't recommend this site.

Date of experience: July 11, 2017
molly m. Shein Rep
over a year old

Hi Katie,

Thank you for choosing our website.
We checked your order, you have not paid for it yet.
If you credit card has been charged, please send us the photo of payment details.
We will certainly help you to solve this problem.

Waiting for your reply!