business logo of Shein

Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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About the Business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Reviews Summary

Shein has a rating of 1.8 stars from 4,925 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1962nd among Women's Clothing sites.

This company responds to reviews on average within 7 days
Texas
1 review
0 helpful votes
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Absolutely horrible service and i regret ever shopping on their site. If you are not a blogger, be smart enough to keep your money to yourself. They will charge you immediately, take forever to ship item, lie that they have shipped it and give you bogus tracking number(s) and when i asked for why i had two separate tracking numbers, the blamed it on their system and when asked why my tracking number provides no information, they told me to give it sometime but they are able to supposedly track it and give me bogus tracking Information. Huge liars and scammers. All the good reviews here are very suspicious

Date of experience: July 1, 2014
molly m. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Colorado
1 review
0 helpful votes
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Where is my order
June 9, 2021

I purchased items through Klarna with Shein in May 1 2021. It is now 5-10-2021. Shein had no history of my order. Tried calling the fake numbers they have listed no connection. Tried even their chat system. No live person there. I am trying to locate my order and can not get anyone. I will never use this site ever.

Date of experience: May 10, 2021
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Washington
1 review
0 helpful votes
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Horrible service
October 26, 2022

Never had a company asking me to upload photos to proof the "bad quality" before the return!

First of all, their price is NOT competitive; secondly, shipping takes forever to arrive; thirdly, all clothes came within a bag, no tags, and they are just average or even poor quality.

Then it comes the return part - there are fine prints everywhere that return must be initiated within certain days, you can only do 1 free return, etc etc. When I decide to return the poor quality items, I had to send a photo to proof that... which company does that?

Wasting my dollars on several orders already, I will never buy from this company again

Date of experience: October 26, 2022
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

Florida
1 review
0 helpful votes
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I love SheInside
October 10, 2014

I love SheInside. My experience with them has been great. They are very professional and helpful. I was amazed by their speedy response to my inquiry and was very satisfied in how they handled it. I received my order in no time and all in tact with invoice and return instructions. I am always worried about the quality and durability when I shop online but with SheInside I have peace of mind. I love my new dress and have been receiving very nice compliments - all thanks to SheInside! If you are looking for a great online store, you have come to the right place! They offer a wide range of quality products at very reasonable prices.

Date of experience: October 7, 2014
AE
1 review
2 helpful votes
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The delivery company you use in UAE is the worst ever! Damn! Alemex was much faster, imile is total $#*!! Two packages have never been delivered! I cant explain the pain! But am done, let me just delete the Shein app because I can't stand viewing my orders which I dont know their ways about.

Date of experience: August 10, 2020
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Texas
1 review
1 helpful vote
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Never received order
August 30, 2023

Placed an order for my daughter and order had 2 packages first package only a brown dress arrived and second package never came with most of the clothes and jewelry for her birthday. Not only did they not refund me but I had nothing to give my daughter for her birthday. Luckily I used paypal and could provide that there was 2 packages and one had only arrived to get a refund but the whole process was months long before getting paid back and I won't shop with them any more.

Date of experience: August 30, 2023
molly m. Shein Rep
over a year old

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Oregon
2 reviews
0 helpful votes
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Things take way too long to arrive. I ordered 2 things may 12th and they're still not here from reading reviews receiving has been a main issue. The usps tracking and shein tracking they do not update from what my sister found out, so I can't even go off of that.

Date of experience: May 25, 2020
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

New York
1 review
10 helpful votes
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Awful!
March 18, 2017

Ordered 112 dollars worth of items last Wednesday, was beyond excited to receive them! I never received an email saying anything had shipped so on Monday of this week I contacted them. They told me they hadn't even shipped anything that it would ship out with 24 to 48 hours. Was told by three different people three different things. Guess what items still haven't shipped. Woke up to an email this morning stating your items are being pushed back another 3-5 business days due to popular demand of the items. So on top of pushing back my order you also want to tell me I won't receive it for another 5-7! Nope cancel anything you buy with them and get a refund! Not even worth it! Worst customer service and company ever!

Date of experience: March 16, 2017
molly m. Shein Rep
over a year old

Dear Lauren,

Thank you for ordering from our website, and we are so sorry for keeping you waiting.
We checked your order, it shows our customer service has cancelled your order, and we will process the refund to your SheIn Wallet within 24 hours.
Please log in your account on our website and check your wallet later.

You could use the money in your wallet to reorder on our website or withdraw deposit to your credit card at anytime you want.

If you have any other concern, do not hesitate to contact us.

California
2 reviews
1 helpful vote
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I needed a nice outfit for an upcoming date with my boyfriend, and I heard about decided to purchase something nice to wear from SheInside. I heard about this company via word of mouth from a few friends. All of their amazing selections are hard to choose from, but I ended up choosing the "Wine Red Short Sleeve Bodycon Dress". Shipping was quicker than expected. The dress looks absolutely beautiful in person! I was surprised at the amazing quality. I would also like to add that it fit perfectly on me. My boyfriend liked it too! I had to contact them once with a question, and I appreciated that they replied right away. I recommend them highly.

Date of experience: November 25, 2014
New York
1 review
1 helpful vote
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Terrible
May 16, 2015

I ordered two items on May 3rd, to which I haven't received. The two dresses were both stamped with a 24hr shipping time so I got mad excited and ordered. My package was tagged to be shipped but after using countless tracking sites, including sheinside, no information could be found. I have contacted customer service 4 times to no response. This is not a good site

Date of experience: May 13, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Sorry for late reply.
In general, we can ship items marked with “ship within 24hrs” within 24hrs as we promised. It was delayed because of our three-day holiday before. Hope you can forgive our delay. Your order has been shipped already. 61299992140420138487 is your tracking number and you can track it via http://www.fedex.com/us/.
Hope you can kindly understand and trust us.
Sorry that our customer service didn’t reply you in time because of time difference. But we didn’t do that deliberately. You are our precious customers. We will never ever try to ignore your problems or to neglect your worries. Please trust us and give us one more chance again.

If there is any problem, please feel free to contact us via dispute@sheinside.com.
Thank you for your support.
Best wishes.

New York
1 review
0 helpful votes
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I recently ordered a beautiful red and blue tribal print dress with a knotted collar. Online, the dress looked stunning. It was advertised as having a loose fit. I'm on the shorter side so I wasn't worried about length or anything, either. Shipping was no hassle and it arrived quickly and in great condition! Tight packaging held the dress. Airy material, and the fit was just right for me! All my worries were for naught. Great quality at nearly a fraction of the cost of other sites, so I’d say it is well worth it to take a shot at discovering your next favorite piece in your wardrobe!

Date of experience: June 3, 2015
Wisconsin
1 review
1 helpful vote
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Still haven't received my order. It's been over 7 days since it has even left the warehouse. I tried emailing, messinging on Facebook and Twitter and no one would respond with an answer! I am furious. This is my first and last time ordering from this site.

Shein attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 28, 2017
molly m. Shein Rep
over a year old

Dear Amber,

Thank you for ordering from our website, and we are so sorry for keeping you waiting.
Normally, it takes us 3-7 business days to process the order.
But because we are upgrading our warehouse, there might be some delay of your package.
We checked your order, the package has been shipped out this morning.
The tracking number is 792126XXXX, you could check through the link http://www.dhl.com.sg/en.html.
Normally, express shipping takes 4-7 days, please kindly wait a few days.

Apologize for all the troubles, if you need any help, do not hesitate to contact us.

South Carolina
1 review
2 helpful votes
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Swimsuits
September 20, 2017

7 business days and still haven't received my items--having a very hard time tracking my order. I reached out to this company (no response). Needing my swimsuits before i leave for the beach next week (signnnn)

Date of experience: September 18, 2017
molly m. Shein Rep
over a year old

Hi Yashanna,

Thank you for ordering from our website.
Normally, it takes us 3-7 business days to process the order, and another 6-8 business days for standard shipping, please kindly understand.
We checked your order, the tracking number is 927489098XXXXXXXXXXX, you could check through the link http://www.fedex.com/cn/.
The scheduled delivery date is September 19, you will receive the package soon.
If you have any other concern, do not hesitate to contact us.

Sincerely,
SheIn Customer Service

Massachusetts
1 review
0 helpful votes
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Good... and bad
July 30, 2021

The clothes, are really good material and they are really cute. They have clothing for just about any style. They even have more to offer! Including phone cases, jewelry of all kinds, nails, nail kits. And lots more. Everything there is super good quality. But here's the problem, the clothing always takes FOREVER to arrive. They are almost never on time. They stay in transit for like 3-5 days straight. Even if your ordering something small. Every time i order something i end up being disappointed seeing it is still "in transit" for the 3rd day in a ROW. Its a pretty good site. But if your impatient like me, id advise you to just stick with amazon.

Date of experience: June 30, 2021
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Colorado
1 review
0 helpful votes
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When I saw this online I knew I had to have it. It arrived in perfect, clean condition. Seems to be pretty well made even though the sheer fabric is kinda delicate. The cat head covers my size A chest with just a little side cleavage peeking out. Will probably wear it without a bra underneath and just wear skin tone pasties. I'm 5'2 and 110lbs and the size small fits just right. The skirt part has three layers. A silky first layer, then some tulle, and then the outer fabric to add a little volume. Bow is attached with a pin so it's removable.
Think I want to get the white one, too!

Date of experience: February 26, 2014
Florida
1 review
2 helpful votes
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At first I was on the fence about buying things from offline, especially from a place that not in the US, but so far, I never had a problem with them. My stuff always come when expected, sometimes even early, and it's always what I paid for.

Date of experience: June 13, 2017
Washington
1 review
0 helpful votes
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Can't believe I've wasted as much money and time as I have with these unsophisticated, unprofessional, unethical fools. You can get better stuff at better rates with actual customer service. They shouldn't be in business long.

Date of experience: May 3, 2023
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Texas
1 review
6 helpful votes
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Truth
March 5, 2017

My biggest pet peeve about this site is their unreliable shipping times. Do not bother purchasing expedited or express shipping because it's not going to expedite the shipping process any further. They will ship out your item whenever they see fit, and it could take anywhere from 2-3 weeks for you to receive your order since they're shipping it from their warehouse overseas. I feel like this is a very unacceptable way to run a business since sometimes the shipping time can exceed the estimated arrival date. If you're going to tell a customer that their package is going to arrive before a certain date, it needs to be on time.

The quality of the clothes itself is okay, on par with stores like Forever 21. Some of their items will tend to run on the smaller side so I'd recommend looking at the measurements that they provide for your respective sizing.

Date of experience: March 3, 2017
molly m. Shein Rep
over a year old

Dear Hau,

Thank you for ordering from our website, and we are so sorry for keeping you waiting.

Normally, it takes us 3-7 business days to process the order, and another 6-8 business days for the standard shipping you have chosen on our website, for more details, please check our shipping info http://www.shein.com/Shipping-Info-a-280.html.

We know that our measurements guide is not good enough and still might cause trouble to our customers, but we’re doing everything we can to work on that.
We would also check with our suppliers to keep this from happening to other customers, your help would be much appreciated.

Apologies again for all the trouble, and please do not hesitate to contact us if you have any other question.

Canada
1 review
0 helpful votes
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I ordered 8 items, a sweater, 3 sundresses, 3 tops and a summer evening dress. Everything is fine, some really nice. Some are a little longer than stated, but sizes were all true to the size guide on each item. I'm pretty impressed with the overall quality for the price. I will definitely order again.

Date of experience: September 23, 2021
Canada
1 review
1 helpful vote
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What you get is not what you see in the pics.

The fabric is junk and will fall apart the first time it is washed. Sure, they say you can return but they don't tell you that you will pay almost as much in shipping as you did on the order.

I spent $100 but it was going to cost me $78 to return everything! PayPal agreed to reimburse me (as a rare exception) and they did but only after Shein confirmed they got my return but after 4 months Shein did not confirm they had received the package. In fact, they still have not confirmed they got it back. So, if PayPal had not made sn exception and reimbursed me, I would never had gotten my money back.

Scammers! And millions of us keep falling for this.

STOP throwing your hard earned money away!

Date of experience: July 19, 2021
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For any issues, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤