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I purchased a winter coat from Sheinside TWO MONTHS ago and still have not received it. After a month of not hearing anything I emailed into customer service who said that there had been a logistical problem and my package had been missed. The "order tracking" then said that my coat was "mailed out of Singapore" a week later and a full month later I still haven't gotten anything and the tracking remains the same. The purchase order guaranteed processing within 5-7 days and shipping in another 7-13. Not quite. I live in Canada and would sincerely like my coat. My advice, don't shop at Sheinside if you want your stuff within the season
J D.'s review of SHEIN earned 2 Very Helpful votes
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This company is all around horrible. There is no customer service to speak to or chat with. You...
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!