business logo of Shein

Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
Write a Review

About the Business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
grey star
grey star
grey star
grey star
grey star

Reviews Summary

Shein has a rating of 1.8 stars from 4,923 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1963rd among Women's Clothing sites.

service
1,608
value
1,502
shipping
1,593
returns
1,194
quality
1,427
This company responds to reviews on average within 9 days
Vermont
1 review
0 helpful votes
Follow Tammy M.
Unfollow Tammy M.
Send Message
Share Review
Report Review

Why?
May 27, 2023

You have so many beautiful clothes for women. WHY do you not have anything fir women over 200lbs. Not fair

Date of experience: May 27, 2023
molly m. Shein Rep
over a year old

Thank you for your suggestion, we are committed to meeting the diverse needs of customers, so stay tuned.

Egypt
4 reviews
18 helpful votes
Follow Nour E.
Unfollow Nour E.
Send Message
Share Review
Report Review

Very bad quality
April 13, 2015

I have bought a skirt and it was completly deformed and have a hole in it when i received it

Very bad quality and shipping service

Date of experience: April 10, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Sorry for late reply because of our three-day holiday.
Generally we only need 5-7 business days for processing. It takes longer than usual because you placed an order with the amount more than $300, we needed some time to verify your payment under this situation.
Moreover, you have so many items in your order, we just want to make sure everything will be delivered in good condition. And the whole progress was delayed because of our holiday.
Hope you can kindly understand.
We have checked for you and found that your order has been shipped already. 30183202405 is your tracking number and you can track it via http://www.17track.net/en/result/express-details-100006.shtml?nums=30183202405.
Really sorry for the waiting time and we sincerely apologize for that.
And sorry that you are unsatisfied with our customer service. Please remember that you are our precious customers. All our staff are sparing no efforts to help you solve your problems and meet your requirements. And we will do better in future.

If there is any problem, please feel free to contact us via dispute@sheinside.com.
Thank you.
Yours sincerely.

Brazil
2 reviews
1 helpful vote
Follow Natiele S.
Unfollow Natiele S.
Send Message
Share Review
Report Review

Incredible shop
June 4, 2018

Incredible shop. My sweater came right, same right and same as the site. Loved it.

My *******@blognatielesouza

Date of experience: June 4, 2018
Canada
6 reviews
14 helpful votes
Follow Linda T.
Unfollow Linda T.
Send Message
Share Review
Report Review

Shein says they don't know anything about it. Do they or don't they? It got confirmed as a Shein order, but Shein couldn't find any trace of it.

Date of experience: October 20, 2022
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

Lithuania
1 review
1 helpful vote
Follow Dovile D.
Unfollow Dovile D.
Send Message
Share Review
Report Review

I love shein
October 27, 2017

I dont know, I love shein, I love their clothes, accessories and jewerly as well. I always get what I expected to.

Date of experience: October 26, 2017
Germany
4 reviews
1 helpful vote
Follow Yolanda A.
Unfollow Yolanda A.
Send Message
Share Review
Report Review

Amazing shop!
November 1, 2017

I love Shein!
The clothes are very nice and the prices are amazing.
The clothes are very fastvat home!

Date of experience: October 31, 2017
Virginia
1 review
2 helpful votes
Follow Reece B.
Unfollow Reece B.
Send Message
Share Review
Report Review

A good 2/3s of these reviews are fake and a cover-up for their terrible "company" service. They're based out of China and USE SWEATSHOPS. If you ever needed to return one of the items you purchased from them, they give you an ADDRESS TO AN APARTMENT IN CALIFORNIA. Someones home? Sketchy. But they'll only give the address to you after you've harassed them constantly for it. Their customer service is all broken English, they probably don't even live in the United States. Also, on ALL of their social media sites, THE PICTURES ARE NOT THEIRS. They advertise their pictures FROM OTHER SITES AND OTHER OWNERS OF THE PICTURES. NONE OF IT IS REAL. They steal, the lie, they manipulate, and most of all, the photoshop the pictures. They remove watermarks from the real owners of the pictures and LEGIT COMPANIES. They make it so it "looks" like their products, which is most certainly isn't, and then advertise it as their own. If they're called out on it, THEY JUST DELETE IT. No apologies to the real owner of the picture, no explanation; they just delete it like the never did it. Whoops I guess? Do not buy from them. The sizes run small because it's all from China, the customer service is non-existent, the clothes are even poorly made with cheap material, and they steal. Do you want to purchase from a company like this? Your risk I guess.

Date of experience: July 22, 2014
molly m. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For any issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

California
1 review
0 helpful votes
Follow Abigail L.
Unfollow Abigail L.
Send Message
Share Review
Report Review

Nice
August 22, 2019

Nice clothes. Clean store. Nice clothes. Clean storeNice clothes. Clean storeNice clothes. Clean store

Date of experience: August 18, 2019
Washington
1 review
0 helpful votes
Follow Audrey R.
Unfollow Audrey R.
Send Message
Share Review
Report Review

Shein
September 3, 2020

It wasn't good the shipping is horrible and takes forever don't order from here! I things will get stolen...

Date of experience: September 3, 2020
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Estonia
1 review
0 helpful votes
Follow Sandra L.
Unfollow Sandra L.
Send Message
Share Review
Report Review

Recommended!
December 2, 2015

Sheinside is trustworthy site where to buy clothes. Good quality and costumer service. Highly Recommended!

Date of experience: November 29, 2015
Albania
1 review
0 helpful votes
Follow Serena B.
Unfollow Serena B.
Send Message
Share Review
Report Review

Not delivered i lost 180$
September 21, 2023

They don't even have customer service. Never recived my order neither shein or delivery companies chosen by them care.

Date of experience: September 21, 2023
molly m. Shein Rep
over a year old

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

GB
1 review
4 helpful votes
Follow Jacquelyn R.
Unfollow Jacquelyn R.
Send Message
Share Review
Report Review

Speedy response when mentioned on Sitejabber...
September 21, 2017
Updated review

Have now been offered free return shipping :) awaiting refund. Thank you, just a shame this wasn't resolved sooner, many hours wasted on online chat.

Date of experience: September 19, 2017

This company are a joke, the size guide is ridiculous, I could get 3 of me in each small or xs dress apart from 1 small dress that I couldn't even get over my head! Online chat gets resolved with them cutting you off if they don't like what you are saying, there is no UK address to return to, their dresses are heavy, I have 8 to return to an overseas address which will cost more than my order. Facebook site doesn't reply, no emails get delivered. As far as I am concerned the company is mis selling it's goods under the Sale of Goods Act 1979. Could I ask Chandan D how much her postage was? As a last resort I will return to Belgium but am now worried if she hasn't received her refund.

Date of experience: September 13, 2017
Missouri
1 review
3 helpful votes
Follow stephanie r.
Unfollow stephanie r.
Send Message
Share Review
Report Review

SCAM! DO NOT SHOP HERE
August 10, 2016

I didnt get my complete order, sizes were wrong, material is cheap, tried to return for 10 days straight and nobody picks up phone nor answers email!

Date of experience: August 10, 2016
JUDY G. Shein Rep
over a year old

Hi dear,

Thank you for ordering from our website. We’re truly sorry for letting you down.

The size of our items correspond to the size reference on our site. We have strict quality assurance before each product is packed and shipped. If the size and quality of the items are quite different from the description we promoted on the website, please send us (our email address is dispute@shein.com) a few pictures of the measurements of the items you received. We would surely make this right for you. And if the facts are correct, we will arrange a refund for you certainly.

We checked that our customer service had provided you with the return address. Please provide us with the tracking number and the linking after you send the items back. We will refund to you when we receive the items. Hope you can kindly understand it.

Apologies again for all the trouble. You can contact us if any problem.

Morocco
2 reviews
5 helpful votes
Follow omayma m.
Unfollow omayma m.
Send Message
Share Review
Report Review

Perfect
November 8, 2017

So happy fast delevery, items are the same as described, high quality, gladly i always enjoy shipping from shein

Date of experience: November 7, 2017
Washington
1 review
0 helpful votes
Follow Dorina R.
Unfollow Dorina R.
Send Message
Share Review
Report Review

Deceptive
December 17, 2022

I bought 2 shalls that say one size fits all when they are actually an xxx small fit. Gave them away to tinny people. Done with shein!

Date of experience: December 17, 2022
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in App for assistance. We are happy to assist you!

New York
1 review
0 helpful votes
Follow Daisy V.
Unfollow Daisy V.
Send Message
Share Review
Report Review

Shein always makes me look unique and fashionable. On top of that, the clothings are adorable so I could tell my friends to buy anything they want.

Date of experience: September 8, 2019
Canada
1 review
11 helpful votes
Follow Jennifer A.
Unfollow Jennifer A.
Send Message
Share Review
Report Review

WTF?
July 27, 2019

My order by miracle this morning says delivered and yet it hasnt showed up! Is there a contact number?

Date of experience: July 24, 2019
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Australia
1 review
0 helpful votes
Follow Miss E.
Unfollow Miss E.
Send Message
Share Review
Report Review

Useless regarding information. No emails answered. Terrible customer service.
Would not recomend to anyone.

Date of experience: May 17, 2023
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Texas
1 review
1 helpful vote
Follow QUAN K.
Unfollow QUAN K.
Send Message
Share Review
Report Review

The first time I ordered from Sheinside, it took them about 3 weeks to get here. Of course I was extremely pissy about it. After being anxious for so long and not get it when they give u a time frame, I can no longer wait and put it aside. (Hence: stuff from China usually takes that long to arrive.) Anyhoo, the second time I ordered well over 100 bucks just to get the free express shipping and to my surprise, it actually arrived sooner than expected. 10 days to be exact. 10/31-11/10. DHL DELIVERY. All items were as pictured. The quality of all my shirts were good. There weren't any washing instructions or even a brand tag on most of the shirts. Kinda weird. Lol. Well, I washed them in my washer, but on hand wash setting and luckily the shirts didn't shrink at all. I did not use the dryer, just to be on the safe side. Some of my shirts did have a very tiny tag below that said, "dry clean only." I didn't wash those of course. Every piece I washed were hung dry. Anyways, I don't believe all reviews on here are fake. I do believe everyone like myself, who didn't get their orders AS EXPECTED were very frustrated. Especially if it was an item as a gift or for an important event. What makes it worse is when they added a false advertisement that said," ships within 24 hrs!" Haha! Other than shipping weren't AS EXPECTED, their clothings are very trendy and affordable. Qualities are good. Most clothings are one size tho. Made for a typical Asian. Lol. So definitely make sure the measurements fit you. If you're patient and are willing to wait it out for affordable trendy pieces with good qualities... shop here. HOPE THIS HELPS!

Date of experience: November 15, 2014
Texas
1 review
1 helpful vote
Follow Zara I.
Unfollow Zara I.
Send Message
Share Review
Report Review

Takes too long
June 8, 2020

I've been waiting exactly 30 days and 4 weeks for my package to come. They are extremely slow. Shipping is HORRIBLE!

Date of experience: June 8, 2020
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️