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Have now been offered free return shipping :) awaiting refund. Thank you, just a shame this wasn't resolved sooner, many hours wasted on online chat.
This company are a joke, the size guide is ridiculous, I could get 3 of me in each small or xs dress apart from 1 small dress that I couldn't even get over my head! Online chat gets resolved with them cutting you off if they don't like what you are saying, there is no UK address to return to, their dresses are heavy, I have 8 to return to an overseas address which will cost more than my order. Facebook site doesn't reply, no emails get delivered. As far as I am concerned the company is mis selling it's goods under the Sale of Goods Act 1979. Could I ask Chandan D how much her postage was? As a last resort I will return to Belgium but am now worried if she hasn't received her refund.
Jacquelyn R.'s review of SHEIN earned a Very Helpful vote
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Scammers, liers, cheats and thieves. I used to swear by shein. Loved them. Decent clothes for...
Hi Jacquelyn,
Thank you for ordering from our website, we apologize that you have had a dissatisfying experience with your order.
The sizes on our site are not standard UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you next time.
And for this return we can also provide a return label for you. For this option we would deduct $5.00USD from the total refund amount if your package is below 1kg. If you return package is between 1-2kg then for this option, we would deduct $8.00USD from the total refund amount. Please let me know if you would like me to email you a return label.
Please do not worry, we will certainly process the refund to your after we received your returned package.
Waiting for your reply!
Sincerely,
SheIn Customer Service