Shein
About the Business
Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Shein has a rating of 1.8 stars from 4,925 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1962nd among Women's Clothing sites.
I spent almost $200 and I never received my order. It says it has been delivered but never got it. It's says it has been signed
The phone case came broken. I opened the package that it was in and the phone case was just split in half.
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. Please enter 【Contact Agent】and submit a ticket to us. We'd be happy to assist you! Thank you and have a nice day!
Emailed me that it shipped. Tracking shows delivered. It wasn't. No way to contact their customer service.
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
It looked so good on the website but when tried it on it was so small
I got a size 10/11 it was so small
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Best site for clothes shopping! It's my favorite bevande it's cheap and full of beautiful curvy dress
They are thieves point blank they stole my entire website layout and uploaded it overnight via mobile
Hello, For any issues, You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
I was going to buy now from this site, and after i read the reviews ill not
Thanks guys for all your reviews and Sharing experience
Dear customer,
We sincerely apologize for any inconvenience we have brought you and the late order.
We are improving our speed of transportation.The reason is that we are in the middle of busy season. And we will try our best to bring you professional and meticulous service.
Please contact us if you need any further assistance.
Regards
It's been over two weeks since I have ordered my clothes and I have not heard anything from them. Every time I check it says "processing."
Hi Aisha,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
Normally, it takes us 3-7 business days to process the order, please kindly understand.
And your package has already been shipped out, the tracking number is LW61789XXXXX, you could check through the link http://www.17track.net/en/.
The package is in transit, please kindly wait a few days.
If you have any other concern, do not hesitate to contact us.
I've had a great experience with Shein, they are quick to respond to concerns and the quality of the items has been good for the price!
My five packages are lost! Also money refund doesn't seem to work. I'm still waiting for some other packages to come but they are all late
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I love shopping here, and they have such easy returns. I have never had any problems. If you shop using your measurements you will be OK
Clothing has horrible smell. Two sweatshirts. A shirt...horrible. Can't get this smell out washed items...disappointed
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
I get the majority of my clothes from Shein... I love it! I keep coming back for more, the clothing is cheap, cute, and fine quality.
Scams, I got half my money back on my returns! Don't buy its a headache, I bought my daughter clothes and the material is cheaply made
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
No phone to call no email no live chat. System robot is useless. I need 3 return labels can only get 1 can't get any help.
Hello, sorry for any inconvenience.
For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
It's been a month I haven't received my order yet. There is no update nothing were do I need to contact to get my money back?
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Shein and Romwe are both asking me to send photos of my government id passport and credit card, i called paypal and my credit card company they said this is very concerning that an online merchant is asking for such photos. Romwe gave me a refund on paypal because i refused, however shein has not given me a refund BEWARE you might not get your clothes or your refund
THEY WONT REFUND MY MONEY, molly m. Keeps harassing me on here with daily messages, telling me they refunded my money giving me FALSIFIED paypal confirmation codes, paypal couldn't believe SHEIN went even lower to spend the time creating falsified paypal codes on sitejabber, but to fail to respond to week long paypal credit card, and better business bureau disputes. BELOW IS PROOF IN A PICTURE, NO REFUND FROM SHEIN. PAYPAL STATUS 8/15 = ****seller refused to ship goods, seller has made no contact********
MOLLY M. Stop LYING to protect the FRAUD and theft that occurs in the "security department" stop harassing me with FALSIFIED paypal confirmation codes, FALSIFIED paypal dispute codes, FALSIFIED DHL shipping codes. There are no records of these with any of the companies
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Fabulous clothing for amazing prices! I found this pop-up shop while in Miami and the deals were unbelievable! Thanks!
Nothing plush about their rugs cheap and nasty straight from a warehouse in China. I will never buy again
Hello. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
I returned two pieces. They received them. I'm still waiting for the refund. This happened in May 2023.
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️