Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
Shein has a rating of 1.8 stars from 4,925 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1962nd among Women's Clothing sites.
Delivery fast, packaging very nice, love the outfit, no snags in garment, awesome color, will buy again
This is how stupid answer u wil get from their so called customer service.
On face cheating people.do not trust them
Went to their pop-up shop at the Americana mall in Glendale. Wide selection, low prices. Cheap, fast fashion I suppose!
Ordered a dress in June still not here! Just e mails saying its delayed. No reason. Think ive been Conned. Trading standards next stop
Hello, sorry for any inconvenience. For any issue, we suggest that you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Please enter 【Contact Agent】and submit a ticket to us.
I've been contacting them because my order hasn't arrived and it's not showing in usps system. No help
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Garbage scam! Ordered three items and got a long orange t shirt bull$#*!! Done with shein!do not order
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Can't reach to anyone if got wrong parcel. Nobody replies no call very bad service. Don't buy anything.
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Very disapointed. I bought rib knit crop fitted tea pink color, order No. CYY******* for@ 13.98 XS but your XS is huge, much too big, Helene Kaplan
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I love Sheins jewelery and they have nice clothes my favorite shirt is from here and it's all at such a good price
Thank you for your support and feedback, we will keep improving in all aspects!
Hi Guys,
Please don't be mistaked by this glamorous site, you will be sooo disappointed!
I' ve read a couple of good reviews about them and though they were pretty cool and how WRONG was I.
First, you should know I am still waiting on my order! No as you might understand it's now been at least 40 days since I have placed it on their site. The most outraging part is the costumer service is horrendous, really. They have an Online help with a sales person where you will never get any other answer except:" this is your tracking number and here's a link where you can track it please wait patiently". They wouldn't give me a normal status update on my package. I have written to them saying please answer and received the exact same answer, when I ask for a refund saying I am extremelly unhappy about the shipping commitment being a lie! They didn't bother to even reply. Havn't heard from anyone since. No money, no clothes... I feel like I have been robbed and I won't ever order from them again!
A friend of mine ordered from them some time ago and waited ages for the package to arrive.
I just hope you won't be fooled as I was, the point of this review is absolutely to make sure you know the truth about SHEINSIDE.
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
(Edited version added sizing advice at bottom.)
Look, I get the concept. I get I'm not getting label clothing, but don't waste your savings or hard earned money. You won't be saving but instead losing. Returning anything will add more cost and by that time not even worth it.
I understand synthetic fabric. It can be nice or it can be this. I got things for my child and I. Couple cute things came in for both of us. For me two blouses barely passed, one I have to realign and resew buttons on properly. But I hope no one hugs me and feels my blouses. One cardigan was cut cheap polyester and edges weren't even sewn in a seem or on outside. Literally uneven cut edges for world to see. At least sew pretty fabric edging or something.
I would not even use this for back to school in homes that struggle to get by. I'd stick to local low end clothing if necessary. And if option for those struggling, save a little longer and buy better quality.
If they used a rayon polyester blend at least they could have a classier product low cost and it hangs beautifully. Charge couple bucks more and not get millions of unhappy one time customers.
It can fly in nations where people literally gave nothing and happy to have clothing, but they need to end it in "western world." Or up the quality.
For women stating it's hit or miss, it is still too much money to lose getting three garbage products and one "I like," in the order. I bought 9 products 2 were ok, 1 was cute not embarrassing for me or my child, and rest I wouldn't give to a toy bin for barbie to wear.
It works for the company but that's their gain. Meanwhile the women sewing all day probably don't care because paid garbage. So who wins?
DON'T DO IT! Keep your money! I will never buy there again. I hope I saved someone wasting their cash.
If you do decide to chance it, know your true current measurements. Then compare with each product you order separately in sizing chart and you will get right size. I got every piece fit properly because I looked as size chart in each individual piece.
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"I ordered three packages totalling over $150 because my daughters were in love with the clothes.
All ordered well before Christmas, and not one arrived until the beginning of January. I estimate it took 5 weeks. In addition, items only mailed after I inquired as to why they hadn't shipped yet, but money taken immediately out of my account.
The one containing the most expensive items has gone missing. (funny that)
The tracking numbers supplied have never worked, and to make things worse, each time I ask for a tracking number, I am given a different site to track things from. And the tracking numbers change with each email. The supplied tracking numbers have still yet to work on any of the sites I get sent to. I strongly suspect that the emails are automated and that there are no real people dealing with complaints.
I will also strongly suggest that the 5 star reviews on here are planted by Sheinside.com.
Quality is ok - given the fact that it's cheap discount clothing designed to appeal to teens.
Given the amount of stress I've gone through trying to track down missing/non shipped orders - I will never order from here again.
**UPDATE***
After opening a dispute with PayPal and numerous email exchanges where Sheinside told me to cancel the dispute and upgrade this review BEFORE they resent the items and issued me a refund for an out of stock item --- they finally refunded me in full.
I think refusing to resend items, issuing faulty tracking numbers and holding my refund hostage unless I changed this review is dreadful customer service. However, I DID finally get my money, so have an extra star. As promised, I've upgraded my review. Thank you PayPal."
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
Mostly all fashionable clothes. SHEIN has affordable price. Some are good in quality and some are Okay. Sometimes hey have offers.
Thank you for your support and feedback, we will keep improving in all aspects!
All of my orders came on time. Quality wise is not the best but considering the price is very good value.
This site is my favorite place to shop online, I like everything and the attention it's cool and fast to deliver
Payed extra for fast shipping and it's been almost and month and still don't have my package. This is crazy now
Dear Emily,
This is Alexis from Shein's US Escalation Team. On behalf of Shein, I apologize for the experience you had in doing business with us. I would love to help you resolve this issue. Can you please provide me your order number or the email you used to place the order. Please send to: dispute@shein.com with the subject line "RESOLUTION via SITEJABBER - Emily G".
I hope to hear from you soon.
They send me two pieces that the only thing similar they had with what i bought was the color. Never again
Hi Vallita,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience.
We have a strict quality assurance before items are packed and shipped, if they look different from the pictures on our website, we will make sure that we resolve the issue. Please send us a few pictures of the items that you have receive we will review and confirm, and help you to solve this problem.
And the second package has been shipped out today, the tracking number is JV055XXXXXXXX, you could check through the link https://www.trackingmore.com/carriers.php?lang=en.
The package is in transit, please kindly wait a few days.
If you have any other concern, do not hesitate to contact us.
Sincerely,
SHEIN Customer Service
I bought something like six months ago and it has not come yet, it was eighteen dollars. I AM reporting. UGH.
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Answer: They asked me 8 times to change my review! And offered me $15 out of my over $100 that I spent as a refund. "consider it carefully" consider the fact that this company steals brands
Answer: Hi SHEIN takes about 2 to 3 weeks if your from the uk or USA and Ive order a few things from and the clothes are amazing Im from the uk but if youre from any where else it might take longer
Answer: Do not waste your money on this website, they are very disrespectful, and they do not help their customers. It was one of the worst shopping experiences ever.
Answer: It is a hit and miss. Some items are OK but others are made by them recreating clothes from other companies and the fabrics are literally table cloths of worse. It is best to look at the photos of clothing posted by the users themselves and not she inside. I wouldn't purchase anything they add themselves. Also, to let you know how long it takes. I ordered a few items on April 15th via express shipping and they still haven't shipped them. It is JUNE! So I would save your money and shop at other sites even if they're a bit more expensive.
Answer: It's better for you to check the measurements fir each
Answer: I personally have only ever purchased off of their website. I got my clothes in a good period of time and sure some of the clothes didn't fit the way I needed them too but that's the risk you take buying online without trying something on. I found the clothes to be a good quality. I would compare the quality of items I received to be similar to that of like forever 21 or urban planet. No where is going to be perfect and you have to use your discretion when purchasing something. Obviously you're not going to get this intricate beautifully crafted A+++ quality item for like $13, but I would say the quality was better than I had expected given the pricing.
Answer: My order took four to five weeks. The clothes weren't at all how they looked online either.
Answer: Whatever you do, don't order anything from this site. The shipping took 3 weeks, even after I had paid for express shipping. Further, the items are SO CHEAP, and their return policy is so terrible, that I literally threw items out... Don't think anyone at a thrift store would even want them.
Answer: Takes AGES to come and the quality and sizing is very poor.
Answer: Yes, no phone no., bad reviews will get their attention immediately. Worst online shopping experience ever.
Hello, Thanks for your comment.For any issues, You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.