business logo of Shein

Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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About the Business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Reviews Summary

Shein has a rating of 1.8 stars from 4,925 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1962nd among Women's Clothing sites.

service
1,609
value
1,503
shipping
1,594
returns
1,195
quality
1,428
This company responds to reviews on average within 8 days
California
3 reviews
0 helpful votes
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Delivery fast, packaging very nice, love the outfit, no snags in garment, awesome color, will buy again

Date of experience: April 26, 2023
California
1 review
0 helpful votes
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This is how stupid answer u wil get from their so called customer service.
On face cheating people.do not trust them

Date of experience: November 6, 2022
molly m. Shein Rep
over a year old

Hello, Thanks for your comment.For any issues, You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

California
1 review
0 helpful votes
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You get what you pay for!
November 27, 2019

Went to their pop-up shop at the Americana mall in Glendale. Wide selection, low prices. Cheap, fast fashion I suppose!

Date of experience: November 23, 2019
GB
1 review
0 helpful votes
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Terrible customer care
August 16, 2022

Ordered a dress in June still not here! Just e mails saying its delayed. No reason. Think ive been Conned. Trading standards next stop

Date of experience: August 16, 2022
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For any issue, we suggest that you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Please enter 【Contact Agent】and submit a ticket to us.

Florida
1 review
0 helpful votes
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I've been contacting them because my order hasn't arrived and it's not showing in usps system. No help

Date of experience: April 13, 2022
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Canada
1 review
0 helpful votes
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Scam!
May 12, 2023

Garbage scam! Ordered three items and got a long orange t shirt bull$#*!! Done with shein!do not order

Date of experience: May 12, 2023
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Canada
1 review
1 helpful vote
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Terrible service
June 8, 2022

Can't reach to anyone if got wrong parcel. Nobody replies no call very bad service. Don't buy anything.

Date of experience: June 8, 2022
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

New York
2 reviews
3 helpful votes
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Very disapointed. I bought rib knit crop fitted tea pink color, order No. CYY******* for@ 13.98 XS but your XS is huge, much too big, Helene Kaplan

Shein attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 7, 2018
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Oklahoma
1 review
0 helpful votes
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Review
July 15, 2021

I love Sheins jewelery and they have nice clothes my favorite shirt is from here and it's all at such a good price

Date of experience: July 15, 2021
molly m. Shein Rep
over a year old

Thank you for your support and feedback, we will keep improving in all aspects!

Israel
1 review
1 helpful vote
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Hi Guys,
December 4, 2013

Hi Guys,
Please don't be mistaked by this glamorous site, you will be sooo disappointed!
I' ve read a couple of good reviews about them and though they were pretty cool and how WRONG was I.
First, you should know I am still waiting on my order! No as you might understand it's now been at least 40 days since I have placed it on their site. The most outraging part is the costumer service is horrendous, really. They have an Online help with a sales person where you will never get any other answer except:" this is your tracking number and here's a link where you can track it please wait patiently". They wouldn't give me a normal status update on my package. I have written to them saying please answer and received the exact same answer, when I ask for a refund saying I am extremelly unhappy about the shipping commitment being a lie! They didn't bother to even reply. Havn't heard from anyone since. No money, no clothes... I feel like I have been robbed and I won't ever order from them again!
A friend of mine ordered from them some time ago and waited ages for the package to arrive.
I just hope you won't be fooled as I was, the point of this review is absolutely to make sure you know the truth about SHEINSIDE.

Date of experience: December 4, 2013
molly m. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Texas
1 review
1 helpful vote
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Ladies, just don't!
August 13, 2020

(Edited version added sizing advice at bottom.)

Look, I get the concept. I get I'm not getting label clothing, but don't waste your savings or hard earned money. You won't be saving but instead losing. Returning anything will add more cost and by that time not even worth it.

I understand synthetic fabric. It can be nice or it can be this. I got things for my child and I. Couple cute things came in for both of us. For me two blouses barely passed, one I have to realign and resew buttons on properly. But I hope no one hugs me and feels my blouses. One cardigan was cut cheap polyester and edges weren't even sewn in a seem or on outside. Literally uneven cut edges for world to see. At least sew pretty fabric edging or something.

I would not even use this for back to school in homes that struggle to get by. I'd stick to local low end clothing if necessary. And if option for those struggling, save a little longer and buy better quality.

If they used a rayon polyester blend at least they could have a classier product low cost and it hangs beautifully. Charge couple bucks more and not get millions of unhappy one time customers.

It can fly in nations where people literally gave nothing and happy to have clothing, but they need to end it in "western world." Or up the quality.

For women stating it's hit or miss, it is still too much money to lose getting three garbage products and one "I like," in the order. I bought 9 products 2 were ok, 1 was cute not embarrassing for me or my child, and rest I wouldn't give to a toy bin for barbie to wear.

It works for the company but that's their gain. Meanwhile the women sewing all day probably don't care because paid garbage. So who wins?

DON'T DO IT! Keep your money! I will never buy there again. I hope I saved someone wasting their cash.

If you do decide to chance it, know your true current measurements. Then compare with each product you order separately in sizing chart and you will get right size. I got every piece fit properly because I looked as size chart in each individual piece.

Date of experience: August 13, 2020
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Australia
1 review
1 helpful vote
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"I ordered three packages totalling over $150 because my daughters were in love with the clothes.
All ordered well before Christmas, and not one arrived until the beginning of January. I estimate it took 5 weeks. In addition, items only mailed after I inquired as to why they hadn't shipped yet, but money taken immediately out of my account.
The one containing the most expensive items has gone missing. (funny that)
The tracking numbers supplied have never worked, and to make things worse, each time I ask for a tracking number, I am given a different site to track things from. And the tracking numbers change with each email. The supplied tracking numbers have still yet to work on any of the sites I get sent to. I strongly suspect that the emails are automated and that there are no real people dealing with complaints.
I will also strongly suggest that the 5 star reviews on here are planted by Sheinside.com.
Quality is ok - given the fact that it's cheap discount clothing designed to appeal to teens.
Given the amount of stress I've gone through trying to track down missing/non shipped orders - I will never order from here again.
**UPDATE***
After opening a dispute with PayPal and numerous email exchanges where Sheinside told me to cancel the dispute and upgrade this review BEFORE they resent the items and issued me a refund for an out of stock item --- they finally refunded me in full.
I think refusing to resend items, issuing faulty tracking numbers and holding my refund hostage unless I changed this review is dreadful customer service. However, I DID finally get my money, so have an extra star. As promised, I've upgraded my review. Thank you PayPal."

Date of experience: January 23, 2014
molly m. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

India
15 reviews
4 helpful votes
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Satisfied
July 16, 2021

Mostly all fashionable clothes. SHEIN has affordable price. Some are good in quality and some are Okay. Sometimes hey have offers.

Date of experience: July 15, 2021
molly m. Shein Rep
over a year old

Thank you for your support and feedback, we will keep improving in all aspects!

Australia
1 review
0 helpful votes
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Value for money
April 24, 2017

All of my orders came on time. Quality wise is not the best but considering the price is very good value.

Date of experience: April 22, 2017
Morocco
2 reviews
0 helpful votes
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The best
October 7, 2023

It was an amazing experience with shoping I recommend it it's the best place to shop thank you for this websit

Date of experience: December 29, 2022
Florida
1 review
2 helpful votes
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Review about SHEIN
March 21, 2020

This site is my favorite place to shop online, I like everything and the attention it's cool and fast to deliver

Date of experience: March 21, 2020
New Jersey
2 reviews
2 helpful votes
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Horrible
May 2, 2020

Payed extra for fast shipping and it's been almost and month and still don't have my package. This is crazy now

Date of experience: May 2, 2020
molly m. Shein Rep
over a year old

Dear Emily,

This is Alexis from Shein's US Escalation Team. On behalf of Shein, I apologize for the experience you had in doing business with us. I would love to help you resolve this issue. Can you please provide me your order number or the email you used to place the order. Please send to: dispute@shein.com with the subject line "RESOLUTION via SITEJABBER - Emily G".

I hope to hear from you soon.

GB
1 review
0 helpful votes
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VERY Disappointed
October 12, 2017

They send me two pieces that the only thing similar they had with what i bought was the color. Never again

Date of experience: October 12, 2017
JUDY G. Shein Rep
over a year old

Hi Vallita,

Thank you for taking the time to share your feedback. We are sorry to hear about your experience.
We have a strict quality assurance before items are packed and shipped, if they look different from the pictures on our website, we will make sure that we resolve the issue. Please send us a few pictures of the items that you have receive we will review and confirm, and help you to solve this problem.
And the second package has been shipped out today, the tracking number is JV055XXXXXXXX, you could check through the link https://www.trackingmore.com/carriers.php?lang=en.
The package is in transit, please kindly wait a few days.

If you have any other concern, do not hesitate to contact us.

Sincerely,
SHEIN Customer Service

California
1 review
0 helpful votes
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Hasn't come
October 30, 2020

I bought something like six months ago and it has not come yet, it was eighteen dollars. I AM reporting. UGH.

Date of experience: October 30, 2020
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Serbia
2 reviews
9 helpful votes
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Love
November 20, 2017

My favorite site! So many beautiful things! Excelent quality, fast delivery. The best site ever! They had evetything that I need.

Date of experience: November 19, 2017