Shein
About the Business
Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Shein has a rating of 1.8 stars from 4,926 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1962nd among Women's Clothing sites.
I used to shop here years ago and I still love it today. Super affordable and always keeps up with trends!
Amazing and fun environment with very nice staff providing us with anything we need. I love shein they're prices are amazing
TRIED CONTACTING THEM SO MANY TIMES - NEVER REPLY - SCAMMMERS - I HAVE TO TRY TO GO THROUGH MY CREDIT CARD NOW TO GET MY MONEY BACK - THEY ARE THE WORST!
I ordered hundreds of dollars worth of items, and only part of my items arrived, even though the shipping company says everything was delivered, it was not. I tried opening up a ticket and the customer service always said that I had to contact the shipping company. When I did they didn't even know what to say. The funny thing is is that I payed for a thing called shipping insurance, they make you think that If something happens to your items they will refund or replace the items if you pay for shipping insurance, guess what? They HAVEN'T. They are a dishonest company, and they scammed me. I have never been so unhappy. I purchased the items on July. And their customer service sucks. What hurts the most is that I payed for the shipping insurance and they won't refund my money or replace the missing items. I am so unhappy with this site. Last thing I did was send them an email and I want to get a lawyer involved, this is called scamming. I spent hundreds of dollars in your stupid site and even got the stupid shipping insurance and you can't even reply to my tickets.
(UPDATE)
The site has sent me a couple of e-mails telling me how they're going to undo their mistake and send me all my stuff that I PAID for and NEVER received IF I would take down this review. So they have been basically trying to bribe me, not gonna happen, you might have thought you would buy me out of having my OWN and HONEST opinion, but no, I'm not putting this review down, and I want people to know what they're really getting into! Sketchy business and sketchy people managing this company, DO NOT WASTE YOUR TIME AND MONEY.
Dear customer,
Nice day.
Sorry for all the inconvenience we have brought to you.
And sorry for leaving you with such negative impression. We have checked for you, and found that your two packages have been delivered to you already. As you mentioned that the part of your items have been delivered to you. Could you please tell us which item you have not received? We need to confirm with you.
Sorry for letting you down and sorry to hear that you are not satisfied with our customer service. Due to time difference and weekend before, we could not reply to you in time. Hope you can forgive us and accept our sincere apology. Actually you are our precious customer, we never neglect your problems deliberately. Hope you can trust us. We will communicate with our colleagues and find a way to solve these problems. We promise that your problems will be solved perfectly. Hope you can give us one chance again.
Waiting for your reply.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.
I ordered 7 items and only recieved 2? No way to contact them whatsoever. Communication very bad. Ovearall bad experience
Hi Ella,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
Normally, it takes us 3-7 business days to process the order before shipping, please kindly understand.
We checked your order, it has been divided into two packages.
And the second package has been shipped out today, the tracking number is JK9949XXXXXXXXX, you could check through the link https://www.trackingmore.com/carriers.php?lang=en.
Please kindly wait a few days.
If you have any other concern, do not hesitate to contact us.
Sincerely,
SHEIN Customer Service
Do not buy from this website
Different invoice and Different charges from account.
Use Amazon...be smart!
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I bought some clothe I placed the orde the 4/14/2017 I asked for the tracking number and is always something I'm really regreting the decision to shop with them, I ask for the order to be cancel.
Dear Flammee,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
We will contact the shipping company to return the package back to us.
Once the package returned, we will process the refund to your Paypal account as soon as possible.
If you have any other concern, do not hesitate to contact us.
Okay so I'm always one to read reviews before buying from unfamiliar online retailers so I always try to give an honest one, no matter how brutal. When I came across Shein I was sceptical. Firstly, there was so much to choose from, secondly, the prices were far too cheap even for online prices. Then I read the reviews and I've gotta admit I wasn't convinced. Things from delivery right down to the quality was named and shamed.
However, I still wanted to give it a go. I ended up spending about £130 thats the equivalent to $162. Yes. I bought about 10 pieces of clothing. For a first time buyer I knew it's madness but I done it anyway.
Here's what I thought of the whole thing.
Delivery- came within 2-3 weeks and I live in Scotland. I was so sceptical of it that I went online twice during the delivery to check the status of the package by speaking to someone on live chat on the website. They were very helpful. Zoe and Irene told me exactly where it was, (customs and when the package landed to the UK.) On the day they said it landed to UK, it was delivered to my door 8 hours later.
Quality & Size- I chose my items carefully by reading the reviews on each item. (Hence why I like to write reviews in detail for people like me) I am a size 10 in the UK and most of the things I bought on Shein was a size M.
In terms of the quality- I love every item. It is fantastic quality and fits wonderfully. It would easily pass for things you would by at Zara
It's not very often I bulk buy and love every single one.
Warning- If you want to buy something for a party next weekend, this probably isn't for you but if you plan ahead for a holiday, wedding or generally have about 3 weeks to plan your outfit ahead then go for it. Shein is great. Read the reviews on each item, obviously you will get an idea of the best sellers VS the not so great items by seeing what other people scored.
But y'know what? I thought Shein was GREAT. I'm going to crete in 2 weeks and I'm gonna look like a greek goddess thanks to Shein.
Hope this helps ladies.
The quality it's very good, and i was have problem in my shipping order and i took with them in chat service it so helpful and they are nice
I ordered multiple items from shein on April 6th and it keeps saying my order is processing. How long is it supposed to be before I get my stuff?
Hi Jocelyn,
We’re truly sorry for keeping you waiting.
Normally it would only take 3-7 business days for us to get the order ready, but two of the items you ordered happen to be in great demand, thus it took a few more days for our suppliers to get them ready, and we apologize for the delay.
Your order was already packed and handed over to FedEx, you can track it with the following tracking number and site:
61299992140423323507
http://www.fedex.com/us/
The tracking info would update once the package arrives in your state, you can also contact the courier with the tracking number if you need it in a hurry.
Thank you for your patience with us, hope you will receive the order soon!
I popped by here at a pop up event and was charmed by the items in the store. Check out the West Broadway store to see for yourself :)
Don't have a specific day. You pay for an exam so that the product comes soon and you still have to wait a long time.
The customer was contacted and the issue was fully resolved to the customers satisfaction.
I like the clothes Shein sells since they are very modern and represent my style. The fact that they are so cheap is a plus!
My gf loves a lot clothes I got for her, and that's all what matters to me! So good job, good service and good quality
I have been shopping Shein more than 4 years and I always like its quality and never face with a problem. I highly recommend it!
Please learn us who made the mistake of ordering from them just to throw the JUNK in the trash. How they keep selling us criminal!
Hello, Thanks for your comment.For any issues, You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
I love so much your Clothes and accessories. Most of the item is in great quality and the customer service are very caring and fast.
I Ordered About Three Outfits On The 10th Of This Month And Of Course Selected Express Shipping! My Clothes Still Arent Here! What Is Going On SheIn?!
Hi dear,
Thank you for ordering from our website. We are truly sorry for keeping you waiting.
We checked that you had contacted our customer service and told them that you wanted to cancel your order. We have canceled the order for you and the money will be refunded to your credit card. The process of refund usually takes 15-20 business days. Hope you can kindly understand it.
Apologies again for all the trouble. You can contact us if any problem.
First of all my package is not here on time and then when did come it brung a friend inside of it two of them just nooo no big fat ones hell nell
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.