Shein
About the Business
Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Shein has a rating of 1.8 stars from 4,925 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1962nd among Women's Clothing sites.
Their customer service is the worse. Do not enter their giveaways, they just give you invalid codes and tell you too bad.
So I ordered this and in a couple of hours after wearing it, it gets torn in front of people, this is the last time I order from you people
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Scammers dont buy they reel you in and rip u. They think WE AMERICANS ARE STUPID Lol
DONT BUY not good. Would have been but they messed with the wrong person
Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
Shein has great clothes at a unbeatable price. I bought a bunch of clothes at the pop up shop in LA.
We never got our Pakage and they sent me many emails saying that we had received it and we never got anything, Not even costumer service At all, that's a shame steeling from hard working Families.
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
The quality of the clothes and products are of very poor quality. It doesn't look like anything in the photographs.
This is misleading advertising.
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you!
I have waited weeks for my order with out any resolution. I can't get anyone to review my order much less return my money.
Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
I like so much SheIn! The items arrived on time. The quality is perfect. I love them and i will order again from SheIn.
Affordable clothing, super cute clothing at lightning fast shipping I look forward to free shipping on Sunday's.
I need to know what happens when we pay for a order and it goes back due to Lack of Details like address. Do we rceive the money we spent
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I invited a lot of people but nothing happened! This shop must be destroyed! It's a scam! Shein is really a scam remove it now!
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
Shein has the cutest clothes and they are just my style. She is clothing also fits super snug. Shein has the cutest clothes for cheap also.
Great store with lots of trendy styles. Great clothing options and accessories. Love the styles and very cheap!
The fabric is chip and the sweaters look terrible and very unlike to the photo of product. And sleeves are short!
Hello, Thanks for your comment.For any issues, You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
The items came but they were really not great quality for the price. They deleted my reviews with the pictures of the items.
This reviewer has not provided information to show they had a genuine experience with our company.
In game, with free products. They showed that it is for new user 0.3, or old user 0.01 and gave same for new and old user 0.01
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
None of the positive reviews verified purchase by the name. The negative reviews do. Nope sorry dont
Hello, For any issues, You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
This outfit is so comfortable. This is the perfect throw on outfit and still look pretty. Please shop based on measurements this outfit is a 16.
Thank you for your support. We value your trust and confidence in us and sincerely appreciate you! Have a nice day! :)
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear J A,
This is Alexis from Shein's US Escalation Team. On behalf of Shein, I apologize for the experience you had in doing business with us. I would love to help you resolve this issue. Can you please provide me the email address associated with your Shein account? Please send to: dispute@shein.com with the subject line "RESOLUTION via SITEJABBER - J A / CASE 701".
I hope to hear from you soon.