It has been two weeks and I had express delivery service. SheIn tried to deliver HALF of my package out, but for some reason their site deleted my "floor number" on the package so it was not deliverable... I asked if they could contact on their end and I will personally go to the post office to pick up but they say they cannot...
Okay, at first the representative is very nice. Telling me I will get a reshipment immediately. So I was okay on the first day... then comes few days later, the updates on my status of order was inaccurate and confusing.
I repeatedly contacted customer service to get an answer as it has been beyond my 3-5 days shipping... they just keep telling me it will ship in 2-3 days. Which it has been beyond 2 weeks now and now the next representative is telling me it will be shipped in 6-9 days?!
THIS IS RIDICULOUS. You are taking my money and keep lying to me about the shipment dates, at this rate I will not receive my package for months later.
This is a nightmare shopping experience.

Updated Review:
SheIn have contacted me many times since I've placed this review for an edit of better review...
The Customer service have improved dramatically, personal email and resolving the issue since I've posted this review. Finally received my items within a week after reviewing this company.
But sadly...
I am not satisfied with the items that I've purchased. It was very very very disappointing. I waited for almost a month for my items... and the shoes I bought, the heel broke off within an hour of wearing on the very first day.
The two white tops I've purchased is both practically see through.
Please tell me how can I write a complimentary review base on how I just wasted my money on things that is broken and not wearable?
I am fairly angry because I bought the shoes for my birthday and they broke... just like that. I had to run to buy a new pair of shoes while I was on my way to the dinner.
Can you tell me how can you FIX that?

Return is hard, you need to provide your personal photos of fitting if something is wrong. Writing negative reviews is nearly impossible.

If the shein didn't change delivery company will not going to buy anything because delivery system here in UAE worse n very bad service

M/s Trans Asia, M-1, Main Mehrauli Road, Hauz Khas New Delhi, INDIA

I purchased a handwoven Kashmiri Carpet from this company as per following details. Date of Purchase; 11. 4. 2016 Size of carpet: 12'x9' Silk on Wool Kashmiri Carpet Cost: *******/- Discounted Net Cost: *******/- Person who Dealt: Mr. Hanif Mir Delivery: The carpet was to be delivered in USA on F. O. R. Basis meaning all charges up to Door step were included. Review: The Carpet was delivered within 10 days. But the piece sent different & small in size: 10.5'x8' only. When contacted Mr. Mir said he does not know how it happened & size does not matter and now he can not do anything. The piece sent is of no use to me as it does not suite my requirement. Now I am really amazed to find an invoice for $93/- from FEdEx for custom & other charges. When tried to contact no reply. This is a clear case of Cheating & Fraud. While dealing he repeatedly insisted on Trust and would say this is business of trust & we will not have any issue. I stand cheated & my purpose has been defeated. But Customers must be aware about this Company.

This was by far my worst online experience ever. First off, they don't even use their own pictures with their own models wearing their own clothes. Basically, they steal other websites modeling pictures. For example, the kimono that i ordered was a "dupe" for a kimono that i had wanted from Urban Outfitters for quite some time. When i ordered it along with another item, the two items took over a month to process. OVER A MONTH JUST TO PROCESS. After a couple weeks of still being processed, i repeatedly contacted their customer service (which btw also takes forever to respond) and the person who replied back to me always gave me a false approximate date of when my order would be shipped out. Their English also sucks btw which is entirely unprofessional in my book. After multiple times of contacting customer service for weeks, my order had FINALLY shipped after over a month. After it had shipped, shipping itself took another two weeks. This website is very unprofessional and they are just another Chinese clothing website trying to impersonate American brands and making their products appear like they are high quality when they are not. The kimono that i had FINALLY received is an off color completely different from the Urban Outfitters pictures that they had posted on their website, and is completely unflattering as it makes me look more voluminous even for a tall person like myself. I will never be purchasing from this website again and I STRONGLY RECOMMEND YOU TO STAY AWAY FROM IT.

I am a new customer and my first purchase was damaged my black pants had a tear in the seam will not get my business ever again!

Shein is a great company. Product what you see is what you get. Quality for bad for the cost and they are always in time.

I have tried calling and pushing the return button on the app and I cannot get any response I've screenshot everything with date and time